BD CH11

Management development programs include

Understudy positions Job rotation On-the-job coaching

Role-playing, watching films and lectures, and solving cases are examples of _____________ ______________programs.

management development

____________is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems

networking

The changes in the U.S. workforce that create challenges for human resource managers include:

new workers who are undereducated more single-parent homes employees who want leisure time

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job training

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

mployees working 1 to 34 hours are considered _____ ______or contingent workers.

part time

Which of the compensation systems listed are likely to be effective in building cohesive teams?

Gain-sharing Skill-based pay

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology

The Age Discrimination in Employment Act:

bans mandatory retirement in most organizations allows age restrictions for airline pilots

The roles and responsibilities of HRM professionals have evolved primarily because:

changes in the law have rewritten traditional practices organizations recognize that employees are their ultimate resource

Fringe benefits such as health care, paid vacation, and sick days provide additional _____________ to employees.

compensation

The Civil Rights Act of 1964 made it illegal to ___________ against certain groups of people called protected classes.

discriminate

The Hay pay method is based on job __________________ each of which has a strict pay range.

grades

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

hay

A human resource _____________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems

Service organizations, such as hospitals and schools, have high employee costs categorizing them as _____________ ____________

labor-intensive

service organizations, such as hospitals and schools, have high employee costs categorizing them as:

labor-intensive

Selection is the process of gathering information and deciding who should be hired to meet company staffing needs, under ________________ guidelines.

legal

The effects of legislation on human resource professionals is important because

legislation affects all areas of human resource management

Human resource management was called ______________ when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on:

race sex religion

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

re-train workers for more challenging jobs recognize that a company's people are its ultimate resource

The process for obtaining qualified people is:

recruitment

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is:

recruitment

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for discrimination to prove any employment action against older workers

The process of gathering information and deciding who should be hired is called:

selection

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

The change from traditional manufacturing to service and high-tech manufacturing requires highly ________ job skills.

technical

An effect of changing legislation on human resources professionals is that:

they must update company HR policies and procedures to stay current with legal changes they must stay current with changes in the law

The goal of the Civil Rights Act of 1964 was to stamp out _______________ but specific language made enforcement quite difficult.

discrimination

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to systems open to men.

networking

Title VII of the Civil Rights Act prohibits ___________________ in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin.

discrimination

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the:

Americans With Disabilities Act of 1990

A human resource inventory should include which of the following types of information about employees.

Demographics such as age and education level Specialized skills Languages spoken

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

adding enforcement powers to the EEOC mandating specific record keeping procedures for employers permitting the EEOC to issue guidelines for employer compliance

A major factor that has led to more scheduling flexibility is the increase in two- _______________families.

income

What is a performance appraisal?

the evaluation of employees' job performance and contributions to the organization

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

-developing compensation systems -recruitment and selection -training and development