BEST PRACTICES OF MANAGEMENT: PROJECTS, STAFFING, SCHEDULING, AND BUDGETING - D073. Assessment code: KMO1

An organization has developed a new product that it believes will be very popular during the coming holiday season and wants to make sure it sells as many units as possible. Which strategic operations decision should this organization make to meet this goal? Offering the product for a short period of time as a trial Analyzing fixed and variable costs for each unit to be produced Adding a second shift of workers to help meet customer demand Establishing a quality control plan in the existing manufacturing plant

Adding a second shift of workers to help meet customer demand

A manager has a laid-back personality that employees enjoy and has many strong relationships within the organization. Which Big Five trait is ranked high in this manager? Openness Neuroticism Agreeableness Conscientiousness

Agreeableness

A manager of an electronics shop wishes to increase in-store sales. This will require a change in how the sales staff interact with potential customers. The manager believes that support of the employees is necessary for success. Which action should the manager take to reduce the barriers to this change? Tell employees that noncompliance will impact job security Ask employees if they want to change Ask employees to help with the development of the new process Tell the employees to talk to staff at other stores

Ask employees to help with the development of the new process

Members of a team are stating their views about project goals. Which conflict management strategy should the team manager use if conflict arises? Ask questions Draw conclusions Evaluate what is being said Look for a motive

Ask questions

The employees in a small manufacturing company vote to join a union. Which approach to change is being seen in this company? Incremental Immediate Bottom-up Top-down

Bottom-up

The frontline employees of a manufacturing company have developed a list of environmentally friendly practices they would like to see the company adopt. They have presented this list to executive leadership during a board meeting. Which approach to change is being used by this company? Bottom-up Immediate Incremental Top-down

Bottom-up

A company has replaced a dated software product with a new software solution that has been documented by other companies as a means to improve productivity. Employee training on the new software consists of a four-hour virtual training module from the vendor. In the first six months following implementation of this product, the managers become concerned because productivity has diminished significantly and client complaints have increased. Which action should the managers take to manage the situation? Revert back to the original software product Conduct a client focus group to assess satisfaction Create a performance management plan for employees Capture employee experiences with the new software

Capture employee experiences with the new software

A chief executive officer (CEO) wants all future decisions to be made by only a few of the senior managers and then passed down to the employees. Which type of organizational structure does this CEO want to put in place? Matrix Network Centralized Decentralized

Centralized

A company is concerned that its employees have different vision, attitudes, and expectations. Some employees want the organization to focus on innovative products while others want it to focus on developing stronger brand recognition. Management needs to find a solution that will have all employees focusing on the same corporate goal. Which solution will meet this goal? Creating a sense of urgency Researching the topic Removing resistant employees Changing the culture

Changing the culture

The members of a department are planning a working lunch at a local restaurant. Differences of opinion exist among the team regarding where to go, based upon cost, distance from the office, how easily the team will be able to get work done, and the ease of parking. While some discussion occurs, all of the employees easily come to consensus on a decision that is supported by all. Which conflict management strategy did the employees use to manage this disagreement? Avoiding Competing Collaborating Accommodating

Collaborating

An organization has established a long-term strategic planning goal of increasing revenues over the next five years. Which operational strategy supports measurement of goal achievement? Identifying the expected timeline for achievement of the goal Analyzing revenues over the past ten years to serve as a baseline Communicating the percentage of revenue increase expected each year Discussing the realistic nature of the goal with staff based upon past performance

Communicating the percentage of revenue increase expected each year

According to the Thomas-Kilmann Conflict Mode Instrument, which conflict management strategy is evident when an individual displays a high degree of assertiveness and a low degree of cooperation? Competing Collaborating Avoiding Accommodating

Competing

The chief operating officer (COO) of an organization understands how the various parts of the system are interdependent. The COO also recognizes how the smooth operation of the organization produces value for customers. Which type of leadership skill is being illustrated by this COO? Technical Conceptual Interpersonal Problem-solving

Conceptual

What is the foundation of the recruitment and selection process when planning for the human capital needs of an organization? Reviewing a job description Conducting a job analysis Designing a job description Completing a job review

Conducting a job analysis

A professional is widely recognized in an organization as an effective leader based on a track record of effective interaction with all staff members. The professional consistently handles any situation, positive or negative, that may evolve and does so without using systematic rewards or punishments. Which theory of leadership describes this professional's effectiveness as a manager? Trait Behavioral Contingency Transactional

Contingency

The chief operating officer (COO) for a technology company has slowly hired employees with the same vision of innovation, and this has resulted in a forward-thinking business culture. The COO anticipates threats in the market and is working to develop a company that is agile and able to quickly respond to competitor threats and market opportunities. Which leadership style is being used by this COO? Panacea Rational Continuous Anti-change

Continuous

A manager is assisting a group of employees who have just undergone a major company change. The manager must now assess compliance with the new processes to determine if there are barriers to the change process. Which component should be monitored to assess this compliance? Power structures Control systems Organizational structures Compensation systems

Control systems

An organization's upper management states that every manager and employee must uphold cultural expectations. What type of culture is being embraced by this organization? Corporate Adhocracy Market Building

Corporate

An organization has decided to use economies of scale to gain a competitive advantage. Which competitive strategy is this organization using? Mark segmentation Customer driven Differentiation strategy Cost leadership

Cost leadership

An organization merges with another, forming a new organization. Members of a team composed of executives and managers from both organizations agree that the strategic goal of the new organization is to expand market share to 50% of its niche in five years. Which operational strategy should be used to achieve this target? Devise a new internal slogan supporting the plan to improve morale Feature the new organization's executives in an industry publication Revise the organization's mission statement to address the merger Create a specific set of actions and metrics for implementation

Create a specific set of actions and metrics for implementation

What is a benefit of knowing and understanding how to leverage employee strengths? Creates a competitive advantage Reduces turnover Leads to knowledge of which employees are a reliable asset Leads to knowledge of which employees are high achievers

Creates a competitive advantage

A change professional has been asked to help prepare an organization to implement a new electronic production system to replace the current, inefficient system. The organization has finished the preparation for the project and is beginning the actual change process. Which strategy should be used to reduce potential resistance and barriers at this stage of this process? Providing a severance package to displaced workers and assisting with job searches Requiring employees to attend mandatory diversity and inclusion training Identifying potential naysayers and encouraging them to leave the organization prior to implementation Creating a history of success that demonstrates how the change effort is expected to progress

Creating a history of success that demonstrates how the change effort is expected to progress

A manager, who is acting as an internal consultant, is asked for a product recommendation. Which activity is this manager performing? Overseeing the work of subordinates Coordinating work with several departments Developing a comprehensive long-range plan Determining appropriate software to be purchased

Determining appropriate software to be purchased

An organization is considering a broad new initiative to change its existing culture into one that delivers high performance. The leader of the change process would like to assess the need for change and determine factors that would help reduce potential resistance. Which process should this leader use to meet this objective? Considering using six sigma techniques to reduce change barriers Determining the scope, level, and intentionality of the change Determining how change will affect personal and coworker practice Considering the downsides of the change should it fail

Determining the scope, level, and intentionality of the change

A manager is focused on how well employees work together as a unit. Which attribute of leadership is this manager exhibiting? Influencing change Developing relationships Specifying the bottom line Creating strategic direction

Developing relationships

The manager for a large manufacturer has started planning next year's budget. Having an adequate number of welders will be crucial to meeting department goals, so the type of budget chosen must include wages to ensure the needed level of staffing is addressed. Which type of budget should be used to ensure this item is included? Direct labor Direct materials Capital expenditures Selling and administrative

Direct labor

A supervisor noticed that the department manager often uses sports metaphors to describe business situations. So when reporting a recent setback in the production schedule to the manager, the supervisor stated, "We are down by three points, but we still have plenty of time to come back with a touchdown. "Which communication process is the supervisor using by selecting this wording? Self-disclosure Callout Encoding Divergence

Encoding

A diverse group of employees representing every major functional area of the organization have been chosen to form a team to work on a transformational project. The team leader would like to minimize group conflict since the project has a very short time frame. Which strategy should be used to meet this goal? Explain to the group the goals management is looking for and ask that they support that effort to benefit the stakeholders Engage team members by having a broad and honest discussion about important issues to build team cohesion during the first meeting Choose a group leader who is capable of steering the team to a predetermined solution in order to save time Provide little information about the assignment during the first meeting to encourage creativity and encourage unanticipated solutions

Engage team members by having a broad and honest discussion about important issues to build team cohesion during the first meeting

A manager of a book store is seeking ways to motivate employees. The employees are currently paid below the average of employees in other book stores. The manager has read about Herzberg's two-factor theory and decides to use the information to inform the discussion. Which tactic will lead to increased employee satisfaction, according to this theory? Giving employees titles that are prestigious Raising salaries of employees Engaging the employees in developing goals Installing security cameras so employees feel safer

Engaging the employees in developing goals

Which organizational benefit occurs when employee performance is rewarded? Reduction in employee turnover Lowered labor cost Enhanced motivation Elimination of external hiring needs

Enhanced motivation

A U.S. manufacturer has decided to develop a new product by contracting with Chinese engineers that are most experienced with the product category. Which factor in human capital planning would be important in this contracting? Exchange rates Interest rates Competitor forecasts Economic forecasts

Exchange rates

A customer service manager for a major department store has been employed for 35 years and has witnessed many changes. Most changes have resulted in a staff reduction. The store has just announced more changes, and the manager is worried that some staff will have to be let go and others will be so overworked, they will leave on their own. These concerns are shared with management. Even though the manager is assured that all employees are safe, the individual is still anticipating a poor outcome. Which internal factor of perception is causing the manager to arrive at this conclusion? Novelty Motivation Experience Personality

Experience

Executive leadership for a corporation knows that a pending takeover is approaching. The members want to keep this information private until the last moment because there are a number of layoffs expected once the company changes leadership. Therefore, leadership has communicated forecasting information but has avoided the issue of the buyout. Which factor is influencing this communication strategy used by leadership? External filtering Perception checking Conscious reflection Selection

External filtering

A professional has been asked to help an organization prepare the employees for the addition of a major new product line outside the company's traditional core competency. Even though this is a risky venture, the new product has been judged to be critical to the company's survival. Which change management strategy should be used to reduce barriers to this effort? Compartmentalizing the change effort to those who are directly affected Deferring stakeholder communications until the change has been executed Identifying change leaders within the organization to communicate the need for change Supporting employees that leave due to the change with outplacement services

Identifying change leaders within the organization to communicate the need for change

After several months of team work, it has become apparent to a manager that not all the team members are getting the same periodic updates about basic issues. The conflict has caused decision-making to slow down and goals are not being met. Which strategy should be used to manage the conflict? Coach the team members to agree on a basic set of beliefs and experiences for the purpose of decision-making Review team behaviors such as showing up on time for scheduled meetings and fully participating in discussions Increase the diversity of the group to serve as a model for future organizational change efforts Improve communication among team members to reduce conflict and increase goal attainment

Improve communication among team members to reduce conflict and increase goal attainment

A new chief executive officer (CEO) notices that the company has promoted from within to the point that most of the employees have been in the organization from the start. In an effort to move towards product innovation, the CEO tells the human resource (HR) manager to make an effort to hire from outside the company for all new positions. How will this affect the company? Increased diversity of ideas Decreased hiring costs Increased retention rates Decreased production issues

Increased diversity of ideas

An organization is seeing lower productivity because of ongoing issues between frontline employees. Management wants to make a change to the culture and wants to engage employees in the process. Which objective will achieve this form of engagement? Higher profits Increased trust and cooperation Higher employee turnover Improved customer relations

Increased trust and cooperation

Which short-term goal addresses a strategic operations decision to meet increased customer demand? Increasing production output by hiring more labor Decreasing production costs per unit manufactured Identifying production processes to measure quality Securing third-party contractors to evaluate business

Increasing production output by hiring more labor

The head of the information technology (IT) department gathers, collates, analyzes, and disseminates information on a new computer networking project. Which management role is being performed by the head of this department? Decisional Informational Interpersonal Liaison

Informational

The director of human resources is talking with a manager about harassment claims made by some employees. The manager leans forward, points a finger at the director, and makes accusations of bias and bullying. The director explains that the claims are vague at this point and confidentiality will be maintained while more facts are gathered. The manager expresses relief that punitive actions will not automatically be taken. Which model of communication is being used in this situation? Transaction Intrapersonal Transmission Interaction

Interaction

A vice president (VP) for a large marketing firm has been dealing with complaints coming from both the advertising and the production departments. This has been an ongoing issue and is mostly associated with budgetary items. Each department is complaining that the other is receiving more resources. What type of workplace conflict is occurring in this marketing firm? Intergroup Interpersonal Intrapersonal Intragroup

Intergroup

A movie theater employee observes customers purchasing multiple bags of popcorn and assumes that the popcorn is fresh and tasty. The employee plans to communicate this information to the theater manager. Which element of perception is this employee using to prepare for communications with the manager? Selecting Organizing Interpreting Reflecting

Interpreting

A department manager notices that one of the employees seems to be taking a lot of sick days lately and has been having difficulty getting work done. The manager contacts the employee to offer assistance and learns that a significant amount of anxiety is occurring, and the problem stems from issues at home rather than work. What kind of workplace conflict does this describe? Intergroup Intragroup Interpersonal Intrapersonal

Intrapersonal

An employee in a large hospital's information technology (IT) department is shy and struggles looking other employees in the eye while communicating. Why is it important for the employee to overcome this challenge? It helps a team's emotional intelligence. It builds trust during interactions. It signals that a person has something to say. It signifies power.

It builds trust during interactions.

The manager of a hospital business office has been asked to increase the collection percentage of patient bills and the new process has been fully researched. While the process is legal, it may not be compatible with the organization's values. One employee is against the change because of this conflict. Why is the employee's resistance important? It can provide valuable feedback. It may encourage the employee to enroll in training. It shows that the employee can improve at a rapid rate. It indicates that the organization's values need to be modified

It can provide valuable feedback.

A thriving organization is trying to encourage their managers to use their leadership attributes rather than their managerial attributes to engage employees. Which statement accurately describes this goal? Leaders have the full backing of the organization's board of directors. Leaders possess innate qualities from birth that many do not possess. Leaders are able to handle the day-to-day operations of the organization. Leaders do not necessarily need to be in a position of power to be successful.

Leaders do not necessarily need to be in a position of power to be successful.

A manager of a family medicine practice is working on the schedule in anticipation of the upcoming season. From the previous year's schedule, the manager has solid data to forecast the need for this year and has already drawn up a schedule with an estimate of how many full-time employees will be needed to cover the time period. The manager also has a list of qualified employees who can cover those shifts. What data does the manager need to calculate to ensure employees are available to meet the demand? List of planned vacation days List of calendar holidays List of patients that had the flu last year List of patients that had the flu shot last year

List of planned vacation days

A professional was hired by an organization to administer the many intricate details involved in the operation of the business. Which role is being fulfilled by this professional? Manager Entrepreneur Leader Consultant

Manager

A new chief executive officer (CEO) is reviewing the duties of the position. The CEO is especially concerned about meeting the responsibilities associated with the strategic functions of the organization. Which activity will be part of these functions? Marketing management Contracting with vendors Increasing website traffic Being a good corporate citizen

Marketing management

A company's operational strategy targets a 10% improvement in customer service satisfaction ratings. Companies in this market usually see a 3% improvement in customer service satisfaction ratings. Which aspect of SMART goal planning does this represent? Specific Time-bound Measurable Realistic

Measurable

A manager is planning long term to track revenue performance and return on investment for shareholders. Which component of the SMART goals has this manager captured in this goal? Specific Realistic Measurable Time-bound

Measurable

A manager writes the following goal for the hospital emergency department: "Pediatric emergency room wait times will decrease by 10%."Which SMART goal attribute is identified? Specific Realistic Time-bound Measurable

Measurable

A manufacturer of solar panels hires a new chief executive officer (CEO) who has experience researching and developing diesel engines for small cars. The CEO starts a new initiative. Almost immediately, the employees begin complaining about the new initiative and petition the board of directors to fire the CEO. Which barrier to change is this manufacturer experiencing? Lack of infrastructure or training Poor transformational leadership skills Misalignment to the organizational mission Dislike of organizational leadership

Misalignment to the organizational mission

A manager continually gathers data regarding the organization's competition and the general business environment. Which management attribute is this individual displaying? Monitor Influencer Figurehead Negotiator

Monitor

A manager is asked to initiate activities that will support environmental scanning. Which activity should be used by this manager for this purpose? Reviewing production Monitoring competitors Setting the advertising budget Implementing a new program

Monitoring competitors

A business owner began to computerize the organization's operations and has encouraged members of the staff to see the change as an opportunity for professional development. Which leadership attribute is this business owner exhibiting? Reducing risks Focusing on short-term goals Motivating employees Eyeing the horizon

Motivating employees

An organization undergoes a major change to improve customer engagement. To support the change, management would like to modify the current reward system to a team-based structure that will help sales employees focus on the new goal. Which change should be made to this system? Improve the health benefits program Move to a straight salary program Create individual-based incentives Increase 401K contribution match

Move to a straight salary program

A manager is meeting with a new employee to discuss having a personal philosophy for work. Halfway through the conversation, the manager notices the employee is no longer smiling and has assumed a defensive posture. Which factor did the manager notice during this interaction? Nonverbal communication Verbal communication Tone Environment

Nonverbal communication

A company's CEO is discussing a succession management plan for key leadership positions. Which tactic should the company employ to support this plan? Offer team training to support cohesiveness among team members Provide technical training on company quality standards and policies Increase soft skills training in communication and relationship building Offer managerial training and a roadmap to high-performing employees

Offer managerial training and a roadmap to high-performing employees

A company manager realizes that the company is not growing as rapidly as expected. The manager knows that to be successful, employees must be motivated and willing to learn new approaches for their areas of responsibility. The manager decides to encourage individual and collaborative learning to improve employee performance and create paths for advancement. Which action will help the manager meet this goal? Offering incentives for earning certifications Hiring more employees to improve operations Asking employees to work more hours Giving raises to existing employees

Offering incentives for earning certifications

A company undergoes a major change and seeks to reduce barriers to that change. Management ensures that the new culture of the organization is deeply ingrained by sharing stories, providing ongoing professional development, and making everyone feel appreciated. Which form of culture was used? Adhocracy Hierarchical Market Organizational

Organizational

A company decides to separate employees based on their expertise to better utilize workforce skill sets. Which aspect of the company is being modified by this action? Power structure Company culture Database management Organizational structure

Organizational structure

A hotel manager is recording guest preferences to improve the guest experience and plans to communicate the preferences to regional leadership. Which element of perception is this manager using to prepare for communications with the regional leadership? Selecting Organizing Interpreting Reflecting

Organizing

A professional is asked to make sure that the ideas and goals of the company become reality rather than words on paper. Which managerial attribute should be used to accomplish this task? Setting direction Creating vision and mission Focusing on relationship Overseeing processes

Overseeing processes

An accounts payable clerk is listening to a supervisor explain a new process that must be used in the future. The clerk hears and understands what the supervisor is saying but does not say anything in response. Which type of listening is the clerk using during this interaction? Process Active Passive Competitive

Passive

The manager for a corporate marketing department first tells employees that they will be able to work from home one or two days a week. The manager changes the policy again a day later and again a week later. The marketing staff is confused by the conflicting information and begins to resent the manager. Which barrier to change is this company experiencing? Poor transformational leadership skills to guide change Fear that the culture of the organization may change Lack of infrastructure or training to support the change Misalignment between the change and the mission of the organization

Poor transformational leadership skills to guide change

A company leader chose to speak to employees at 4:30 p.m. on a Friday before a holiday weekend about an important organizational change. The setting, the company cafeteria, is comfortable and well known, and the delivery was flawless. Later, the leader realizes that most employees did not hear the information. Which factor affected the delivery of this message? Encoding Environmental setting Decoding Psychological noise

Psychological noise

The manager of a department demonstrates exceptional financial performance. In departmental meetings, the manager listens to the feedback from the staff but fails to understand why members seem to disregard the importance of making a special effort to keep producing exemplary results. The manager wants to ensure the messages are understood to support the level of excellence achieved to date. Which strategy should be used by this manager while listening to the feedback from the staff to meet this goal? Demonstrate executive function Explain your viewpoint Practice rehearsing Read nonverbal cues

Read nonverbal cues

A manufacturer of baseball bats must determine the level of inventory necessary to make the bats. The bats require raw material of wood blocks. The manager wishes to have a certain number of blocks available in addition to just-in-time inventory. What is an advantage of using this strategy? Efficient supply chain Less inventory to manage Ready for demand spikes Reduced waste and cost

Ready for demand spikes

A manager of a manufacturing unit is meeting with an employee who has been late for work on several occasions. The manager is thinking about what to say to the employee in response, while that person is giving reasons for the behavior. Which behavior is being exhibited by this manager? Deflecting Rehearsing Active listening Power listening

Rehearsing

A production manager has been given the responsibility to prepare the manufacturing employees for a change to different raw materials for making their products. This will require training on how to handle the new materials. Temporarily, this change will slow down production, increase labor costs, and likely increase material waste until the team is fully trained and skilled with the new materials. This manager has not taken time to discuss these issues with the materials procurement team nor with the shipping and sales teams. This manager is exhibiting which hurdle to change? Personal low morale Reinforcing departmental silos Not listening to bottom up feedback Not aligning to organizational goals

Reinforcing departmental silos

A manager is responsible for controlling and overseeing a small company. Which management attribute is needed to undertake this set of responsibilities? Risk-taker Changemaker Visionary Resource allocator

Resource allocator

A company wants to change its culture so employees are more creative through an open and more accommodating environment. Which component of culture does this represent? Paradigm Control systems Symbols and logos Rituals and routines

Rituals and routines

Which element is part of a manufacturing budget? Cost to develop new customers Training costs for the company Overhead to operate a cafeteria Salaries for production managers

Salaries for production managers

During a conversation with a colleague, a business manager shares information about marital problems that led to missing work on occasion. Which type of communication is evident during this interaction? Intrapersonal Self-disclosure Transactional Callouts

Self-disclosure

A manager wishes to help some employees grow by showing them strategies to manage their own careers. What is the first step the manager should encourage the employees to take? Set career goals Identify training courses Ask management to be placed on a higher pay scale Seek career guidance from people outside the organization

Set career goals

A manager and board members of an organization want to increase website traffic by 20%. Which aspect of SMART goal planning does this represent? Time-bound Specific Realistic Achievable

Specific

An employee receives feedback from a supervisor with detailed methods for improving performance. Which SMART goal component did the supervisor use during this interaction? Realistic Measurable Time-bound Specific

Specific

An employee was recently promoted to an executive level management position in an organization. Which type of planning will this employee manage in this new role? Tactical Strategic Operational Contingency

Strategic

A senior manager's work involves both management and leadership roles. The focus is on creating specific, long-term goals for the future direction of the company. Which leadership attribute is being asked of this manager? Resource allocator Strategic visionary Influence maker Decision maker

Strategic visionary

The chief operating officer (COO) for a large manufacturing firm wants to implement a number of business process reengineering procedures in an effort to reduce manufacturing time. Which component must this COO communicate to leadership at this stage? Strategy Mission Timeline Outcome

Strategy

A new chief executive officer (CEO) plans to implement significant reorganization throughout the company. Several departments will be combined and a few vice presidents will be moved into other positions. Which type of change is this CEO planning? Policy Cultural Structural Technology

Structural

A team leader realizes that conflict is developing between several members of the team despite the fact that the group just began meeting a few days before. The primary issue stems from unclear and inefficient organizational policies. What type of conflict should be managed by the team leader? Structural conflict Role incompatibility Interpersonal conflict Informational deficiencies

Structural conflict

A nursing home manager has been given a goal of reducing patient falls by 20% over the next three years by implementing a falls prevention protocol and reporting results annually. What is this manager's role now that the method to meet this objective has been established? Hiring new staff to supervise patient care Supervising implementation of the plan Creating new goals to support the strategic plan Discussing the plan with newly admitted patients

Supervising implementation of the plan

After months of working on an important organizational assignment, one member of a team has been judged to be "lazy" by the others, and the group asks to have that person removed from the team. The manager knows the individual in question has experienced some serious, ongoing family issues and has been struggling to keep up with expectations. Which strategy should be used to manage this group conflict? Develop a new structure for the group to conduct its business to offset the problem with the one team member Discuss with the team the process to follow to find a replacement for the employee in question Talk with the team about fundamental attribution errors to explain how perceptions may not always be accurate Allow the employee in question to remain on the team officially but at a reduced level of involvement

Talk with the team about fundamental attribution errors to explain how perceptions may not always be accurate

A manager is requested to help whenever there is a breakdown in a firm's production line. Which primary skills does this manager need to apply when such breakdowns occur? Communication skills Conceptual skills Delegation skills Technical skills

Technical skills

A real estate office is upgrading the way data are stored on the servers. Instead of keeping data locally, the company will purchase cloud storage space, which will allow agents access to data in the field. Which type of change is being proposed? Culture Policies Structure Technology

Technology

A wine bar is changing the compensation method for its wait staff from tip-based to hourly. The employees are skeptical, but they will comply with the change. Which employee action will result from this response? They will actively resist the change. They will oppose any other change. They will follow the proposed change. They will show enthusiasm for the change.

They will follow the proposed change.

A large chain bookstore moves into an empty storefront in a strip mall two miles away from a small family-owned bookstore that has been in business for over 20 years. The new bookstore is actively recruiting employees with experience in bookselling and offers a competitive hourly wage along with better benefits than most of the jobs in the area. Which aspect of the SWOT analysis does the action of the large chain represent for the small bookstore? Threats Strengths Weaknesses Opportunities

Threats

What is a variable cost for an electronic-watch maker? Insurance on the watch assembly line equipment Routine quality testing equipment for watches Time of a technician to assemble the watch New accounting system software to track watch sales

Time of a technician to assemble the watch

What component of SMART goals supports success for an individual who is focused on practicing 20,000 hours and understands that this goal will require 40 hours of work a week for 10 years? Specific Achievable Realistic Time-based

Time-based

A hospital administrator is tasked with improving the hospital's rating in the next 12 months. Which SMART goal attribute is identified? Realistic Specific Measurable Time-bound

Time-bound

A manager sets a company-wide goal of completely eliminating the company's dependence on fossil fuels for production within the next two years. Which aspect of SMART goal planning does this represent? Time-bound Realistic Achievable Measurable

Time-bound

What is the purpose behind comparing actual revenue and expenses to expected revenue and expenses? To engage stakeholders To measure inventory turnover To comply with organizational goals To identify performance variations

To identify performance variations

Why is it important to use the project budgeting process to create stakeholder buy-in? To judge the value of the project To get the project work completed To include data on project competitors To obtain necessary project resources

To obtain necessary project resources

A restaurant owner makes the decision to switch from being a pizza franchise to selling gourmet meals featuring local produce in a farm-to-table restaurant. Which type of change is this owner planning? Cultural Incremental Competitive Transformational

Transformational

An organization understands that it must either constantly change or decline. To ensure that the changes are successful, the managers are asked to identify any change barriers they see as quickly as possible. Which factor is a barrier that should be noted by management? Trust issues Impact on pay Human resources policies Advanced training programs

Trust issues

An organization is modifying its structure to be more agile and responsive to the changing needs of its customers. The organization is ready to implement the change and is now listing the variables it may encounter during the actual change process. Which barrier must this organization face at this point in the process? Disconnecting from the mission Changes in the economy Top-down decision-making Underestimating scale and scope

Underestimating scale and scope

A senior leader is considering a significant change in the products offered by the company. What are this leader's primary responsibilities, as opposed to a manager's responsibilities, in making this change? Creating a marketing strategy for the new products. Identifying staffing requirements needed for the new products. Updating and communicating the company's mission and vision regarding the new products. Developing operational strategies to support the new products.

Updating and communicating the company's mission and vision regarding the new products.

A company with five locations across the world wants to offer professional development opportunities, but resources are limited. The company wants to ensure that managers and staff at all locations can attend. Which form of training should be used to meet this goal? Vestibule Web-based Brown bag lunches Job swapping

Web-based