Betsy Rock BA 285 Ch.11

Which of the following is an example of​ communication?

A professor tells a class that they may start an​ exam, and they open to the first page of the exam.

​A(n) _________ network is a type of​ small-group network that permits employees in a team to actively communicate with each other without anyone taking a leadership role.

An​ all-channel network is a type of​ small-group network that permits employees in a team to actively communicate with each other. Group members are free to contribute and no one person takes on a leadership role.

​______________ is a thorough consideration of evidence and information that relies on​ facts, figures, and logic.

Controlled processing

What is the best way to overcome cultural communication​ barriers?

Creating a​ "third culture" in which both sides can participate the ideal condition for intercultural communication is to create an ad hoc​ "third culture" where a group can incorporate aspects of each​ member's cultural communication preferences.

Which of the following is used to assign​ goals, deliver job​ instructions, and explain policies and​ procedures?

Downward communication

Which of the following terms describes communication that flows from one level of a group or organization to a lower​ level?

Downward communication

Sam is putting together his thoughts into a speech he will deliver to his employees. Sam is engaged in which of aspect of the communication​ process?

Encoding

Which of the following communication channels has the highest channel​ richness?

Face- to-face conversation

Which of the following is LEAST likely a barrier to effective​ communication?

Feedback

Which barrier to effective communication involves a sender purposefully manipulating information so the receiver will see it more​ favorably?

Filtering

​___________ are established by firms to transmit messages about the professional activities of employees.

Formal channels

Which of the following is typically responsible for relaying gossip and rumors in an​ organization?

Grapevine

Which of the following LEAST likely creates a barrier in​ cross-cultural communication?

Grapevines

Which of the following is LEAST likely a form of nonverbal​ communication?

Grapevines

Which of the following is a form of oral​ communication?

Grapevines

Which of the following most likely characterizes people who are persuaded by evidence and​ facts?

High need for cognition People with a high need for cognition are most likely convinced by evidence and facts. People with a low need for cognition rely on intuition and emotion to guide their evaluations of persuasive messages.

Which component of the communication process includes writing and​ gesturing?

The message itself

Filtering is a barrier to effective communication that takes place when​ ________.

a sender purposely manipulates information so the receiver will see it more favorably

In​ high-context cultures,​ ________.

an​ individual's status and reputation are essential to understanding

Filtering refers to​ ________.

deliberately manipulating a message for a favorable reception

Noise in communication primarily refers to​ ________.

distortions of message​ clarity, such as perceptual bias

The communication process includes​ ________.

encoding a message to go through a channel

Managers utilize downward communication for all of these purposes EXCEPT to​ ____________.

inform​ higher-ups of goal attainment

An​ all-channel communication network most likely​ ________.

is used in teams where there is no central leader

An example of low channel richness includes​ ____________.

letters

A channel is said to be rich when it​ ________.

permits the sender to receive multiple cues of what the sender thinks

When communicating with people from a different​ culture, Casmir suggests doing all of the following to reduce misinterpretations EXCEPT​ ________.

providing your personal interpretations

In lateral​ communication, employees can most likely​ ________.

save time by coordinating with their work group

In​ high-context cultures, people rely heavily on​ ___________ in communicating with others.

subtle situational cues

Selective perception is a barrier to effective communication that takes place when​ ___________.

the receivers in the communication process selectively see and hear based on their needs and motivations

Nonverbal communication includes all of the following EXCEPT​ ________.

written communication

Which of the following audience members would most likely use controlled processing instead of automatic​ processing?

​Beth, who is well informed about the topic

Downward communication refers to​ _________.

​instructions, feedback, and goal setting from group leaders

Which of the following is an example of upward​ communication?

A class provides course evaluations relating to professor effectiveness.

Which of the following involves using heuristics to consider information and evidence in a relatively superficial​ manner?

Automatic processing

Which of the following typically involves considering evidence and information on a superficial​ level?

Automatic processing

What is a benefit of selecting written communication as a​ channel?

Both the sender and receiver can later verify and refer back to the message. Written communication is the most tangible and​ verifiable, and both the sender and receiver will have a record of the message. Written business communication today is usually conducted via​ letters, e-mail, instant​ messaging, text​ messaging, social​ media, and blogs.

​_____________ has a​ low-context culture.

Canada

Which type of small group network rigidly follows a formal chain of​ command?

Chain Networks

In the communication​ process, which of these represents a medium through which a message​ travels?

Channel

What is the name for the medium through which the message travels in the communication​ process?

Channel

Which of the following involves the amount of information transferred per communication​ period?

Channel richness

What is communication​ apprehension?

Individuals finding it difficult to communicate due to tension and anxiety

Which of the following barriers to effective communication involves straining an​ individual's processing​ capacity?

Information overload

Why is written communication considered tangible and​ verifiable?

It allows both sender and receiver to have a record of the message.

What is true of nonverbal​ communication?

It can enhance or detract from the meaning of a communication.

Which of the following is true of the​ grapevine?

It can persist when there is uncertainty about conditions in the organization.

What is one drawback of automatic processing of a persuasive​ message?

It means a receiver can be more influenced by an emotional appeal.

Which of the following is an advantage of written​ communication?

It preserves the​ message's original content.

Which of these are informally generated to​ side-step the vertical hierarchy and accelerate​ action?

Lateral communications

Which of the following are advantages of oral​ communication?

Speed and Feedback

What effect does an​ audience's extensive prior knowledge have on a persuasive​ message?

They require more thoughtful reasoning and evidence to be persuaded. People who are very well informed about a subject area are more likely to use controlled processing strategies. They have already thought through various arguments for or against a specific course of​ action, and therefore they​ won't change their position unless very​ good, thoughtful reasons are provided..

Which of the following would be used by a​ low-level manager to provide feedback and relay current problems to a top manager at a​ firm?

Upward communication

Which small group network relies on a central figure to serve as the intermediary for all group​ communication?

Wheel

Which type of​ small-group network relies on key individuals to act as channels for all group​ communication?

Wheel network

What is the most reliable tool for​ long, complex communications and the most efficient tool for short​ messages?

Written communication