BMGT372 CH1

1. SCM involves the design and management of three primary flows: a) Products, information, funds b) Suppliers, customers, manufacturers c) Distributors, retailers, customers d) Logistics, operations, marketing e) Responsiveness, reliability, relationship management

a) Products, information, funds

14. Supply chain visibility increases supply chain reliability through: a) Shared understanding of real-time demand data by all supply chain partners b) Increasing variability across the supply chain c) Improved relationship management d) Understanding customer needs more quickly e) Putting more pressure on suppliers

a) Shared understanding of real-time demand data by all supply chain partners

16. Examples of 'upstream' players in a supply chain include: a) Suppliers b) Customers c) Retailers d) Distribution centers e) Outbound transportation providers

a) Suppliers

17. Postponement is an effective strategy for some firms because it: a) Is relatively simple and inexpensive to implement b) Allows for local product customization c) Increases supplier involvement d) Decreases the need for relationship management e) Requires little technology

b) Allows for local product customization

6. Distortion and inaccurate information as it moves from the retailer back through the supply chain is known as: a) Early supplier involvement b) Bullwhip effect c) Supply chain compression d) Reverse logistics e) None of the above

b) Bullwhip effet

7. Factors driving the growth of SCM include: a) Better intra-organizational coordination b) Customer sophistication c) Early supplier involvement d) Reverse logistics capabilities e) Improved relationship management between firms

b) Customer sophistication

2. Stages of supply chain management include suppliers, producers, distributors, retailers, and: a) Financial flows b) Customers c) Reverse logistics d) Sustainability e) None of the above

b) Customers

21. An accelerated flow of funds through the supply chain can improve a firm's profitability by: a) Increasing interest rates b) Customers cannot be invoiced more quickly c) Creating a positive cash flow provides financial opportunity d) Increasing working capital needs e) None of the above

c) Creating a positive cash flow provides financial opportunity

9. The primary role of marketing in an organization is to link the organization to its: a) Suppliers b) Operations c) Customers d) Finance e) None of the above

c) Customers

22. Examples of 'downstream' players in a supply chain include: a) Suppliers b) Manufacturers c) Retailers d) Inbound transportation providers e) Accountants

c) Retailers

4. The growing number and acceptance of customer returns has created an area of SCM called: a) Order fulfillment b) Distribution management c) Reverse logistics d) Sustainability e) None of the above

c) Reverse logistics

11. Why have partnerships and alliances across enterprises become so important to SCM? a) Technology is expensive b) Companies want external supply chain partners to hold more risk c) "Early supplier involvement" is simple to implement d) Collaboration enables long-term viability and success in a competitive global environment e) a and c

d) Collaboration enables long-term viability and success in a competitive global environment

3. Three overriding SCM activities within and between firms include: a) Marketing, sourcing, logistics b) Suppliers, customers, manufacturers c) Products, information, funds d) Coordination, information sharing, collaboration e) Responsiveness, reliability, relationship management

d) Coordination, information sharing, collaboration

12. How has greater customer affluence increased the importance of SCM? a) Customers demand higher quality and better service b) The internet empowered consumers with information c) Customers wanted more standardized, mass-produced products d) Customers wanted fewer product choices e) a and b

d) Customers wanted fewer product choices

23. A demand-driven supply chain is focused on which SCM characteristic: a) Relationship management b) Collaboration c) Coordination d) Responsiveness e) Risk management

d) Responsiveness

20. The primary difference between logistics and SCM is: a) SCM is a more popular term b) Logistics is more strategic in nature c) There is no difference d) SCM takes a more strategic and managerial focus e) Logistics is more complex

d) SCM takes a more strategic and managerial focus

10. Challenges to developing a systems thinking viewpoint in an organization include: a) Competing goals and incentives b) Segmented organizational structure c) Lack of information sharing d) 'Siloed' decision-making e) All of the above

e) All of the above

15. The globalization trend presents numerous benefits to SCM including: a) Removes distance barrier between markets/consumers b) Consumers have greater product choices c) More supplier choices d) Cost savings e) All of the above

e) All of the above

5. A result of effective information flow through the supply chain is: a) Improved coordination and collaboration between supply chain partners b) Reduction in the amount of inventory across the supply chain c) Reduction of the bullwhip effect d) Compression of the supply chain from a time standpoint e) All of the above

e) All of the above

24. When a firm is focusing on its core competencies, it is engaging in which trend: a) Sustainability b) Financial supply chain c) Lean initiatives d) Risk management e) Outsourcing

e) Outsourcing

13. Characteristics of a competitive supply chain include: a) Outsourcing, reliability, technology b) Globalization, innovation, reliability c) Relationship management, finance, early supplier involvement d) Affluent customers, technology, transportation e) Reliability, relationship management, responsiveness

e) Reliability, relationship management, responsiveness

18. Necessary efforts to improve supply chain security present new challenges to firms including: a) Regulation/compliance requirements b) Increased transport time and costs c) Shorter lead times d) Decreased need for relationship management e) a and b

e) a and b

25. Key trends in SCM include: a) Sustainability b) Risk management c) Reverse logistics d) Early supplier involvement e) a and b

e) a and b

8. An example of intra-organizational integration is: a) Marketing sharing promotion plans with operations b) Operations informing logistics of production plans c) Independent retailer sharing point-of-sale data with manufacturer d) Supplier informing manufacturer of a component defect e) a and b

e) a and b

19. Sustainable/green initiatives can be beneficial to firms in the following ways: a) Enhance supplier relationships/supply availability b) Increased regulation/compliance requirements c) Create efficiencies and cost savings d) Decreases need for relationship management e) a and c

e) a and c