BNAD 302 Ch. 13

Groupthink

A cohesive group's blind unwillingness to consider alternatives

Roles

A socially determined expectation of how an individual should behave in a specific position (Task role, maintenance role)

Advice team

A stakeholder group who provides reactions to new curriculum proposals by a university faculty is an example of a(n): A. Production team B. Project team C. Action team D. Advice team

Functional Conflict

Conflict that benefits the main purposes of the organizations and serves its interests

Dysfunctional Conflict

Conflict that hinders the organization's performance or threatens its interest

Continuous Improvement Teams

Consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems

Task Role

Consists of behavior that concentrates on getting the team's tasks done

Maintenance Role

Consists of behavior that fosters constructive relationships

Advice Teams

Created to broaden the information base for managerial decisions (Committees, review panels)

Cooperating

Efforts are systematically integrated to achieve a collective objective

Small Teams Disadvantages

Fewer resources Possibly less innovation Unfair work distribution

Five stages of Group & Team Development

Forming, Storming, Norming, Performing, Adjourning

Norms

General guidelines that most group or team members follow

Formal Group

Group assigned by organizations or its managers to accomplish specific goals

Informal Group

Group formed by people who overriding purpose is getting together for friendship or a common interest

Self-Managed Team

Groups of workers who are given administrative oversight for their task domains

Intergroup Conflicts

Inconsistent goals or reward systems, ambiguous jurisdictions, status differences

Personality Conflict

Interpersonal opposition based on personal dislike, disagreement, or differing styles

storming

Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the _______ stage of group development. A. Forming B. Storming C. Norming D. Performing

task

Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a _________ role. A. Maintenance B. Relationship-oriented C. Task D. Social

Adjourning

Leaders can help ease the transition by rituals celebrating "the end" and "new beginnings"

Performing

Leaders should allow members the empowerment they need to work on tasks

Forming

Leaders should allow time for people to become acquainted and socialize

Norming

Leaders should emphasize unity and help identify team goals and values

Storming

Leaders should encourage members to suggest ideas, voice disagreements, and work through their conflicts about tasks and goals

Large Teams Disadvantages

Less Interaction Lower Morale Social Loafing

Conflict

Process in which one party perceives that its interests are being opposed or negatively affected by another party

Devil's Advocacy

Process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing

Dialectic Method

Process of having two people or groups play opposing roles in a debate in order to better understand a proposal

Trust

Reciprocal faith in others' intentions and behaviors

Producition Teams

Responsible for performing day-to-day operations

Team

Small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

Cohesiveness

Tendency of a group or team to stick together

Social Loafing

Tendency of people to exert less effort when working in groups than when working alone

Group

Two or more freely acting individuals who share norms, share goals, and have a common identity

Action Teams

Work to accomplish tasks that require people with specialized training and a high degree of coordination (hospital surgery team, airline cockpit crew, SWAT)

Project Teams

Work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team (Task forces, research groups)