BNAD 302 Ch. 13
Groupthink
A cohesive group's blind unwillingness to consider alternatives
Roles
A socially determined expectation of how an individual should behave in a specific position (Task role, maintenance role)
Advice team
A stakeholder group who provides reactions to new curriculum proposals by a university faculty is an example of a(n): A. Production team B. Project team C. Action team D. Advice team
Functional Conflict
Conflict that benefits the main purposes of the organizations and serves its interests
Dysfunctional Conflict
Conflict that hinders the organization's performance or threatens its interest
Continuous Improvement Teams
Consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems
Task Role
Consists of behavior that concentrates on getting the team's tasks done
Maintenance Role
Consists of behavior that fosters constructive relationships
Advice Teams
Created to broaden the information base for managerial decisions (Committees, review panels)
Cooperating
Efforts are systematically integrated to achieve a collective objective
Small Teams Disadvantages
Fewer resources Possibly less innovation Unfair work distribution
Five stages of Group & Team Development
Forming, Storming, Norming, Performing, Adjourning
Norms
General guidelines that most group or team members follow
Formal Group
Group assigned by organizations or its managers to accomplish specific goals
Informal Group
Group formed by people who overriding purpose is getting together for friendship or a common interest
Self-Managed Team
Groups of workers who are given administrative oversight for their task domains
Intergroup Conflicts
Inconsistent goals or reward systems, ambiguous jurisdictions, status differences
Personality Conflict
Interpersonal opposition based on personal dislike, disagreement, or differing styles
storming
Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the _______ stage of group development. A. Forming B. Storming C. Norming D. Performing
task
Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a _________ role. A. Maintenance B. Relationship-oriented C. Task D. Social
Adjourning
Leaders can help ease the transition by rituals celebrating "the end" and "new beginnings"
Performing
Leaders should allow members the empowerment they need to work on tasks
Forming
Leaders should allow time for people to become acquainted and socialize
Norming
Leaders should emphasize unity and help identify team goals and values
Storming
Leaders should encourage members to suggest ideas, voice disagreements, and work through their conflicts about tasks and goals
Large Teams Disadvantages
Less Interaction Lower Morale Social Loafing
Conflict
Process in which one party perceives that its interests are being opposed or negatively affected by another party
Devil's Advocacy
Process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing
Dialectic Method
Process of having two people or groups play opposing roles in a debate in order to better understand a proposal
Trust
Reciprocal faith in others' intentions and behaviors
Producition Teams
Responsible for performing day-to-day operations
Team
Small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
Cohesiveness
Tendency of a group or team to stick together
Social Loafing
Tendency of people to exert less effort when working in groups than when working alone
Group
Two or more freely acting individuals who share norms, share goals, and have a common identity
Action Teams
Work to accomplish tasks that require people with specialized training and a high degree of coordination (hospital surgery team, airline cockpit crew, SWAT)
Project Teams
Work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team (Task forces, research groups)