BUAD309 Practice quiz
Neuroticism
Anxious, depressed, angry, insecure
Primary difference between attitudes and personality
Attitudes are not as stable as personality attributes, attitudes change with new experiences, personality is stable
Task demands that are too low can cause a person to?
Become bored
Smoking and alcohol abuse are ________________ consequences of too much stress at work
Behavioral
Compensation system
Choice of which behaviors to reward
Incentive systems
Compensation as gain-sharing and profit-sharing programs
Profit-sharing program
Distributes a portion of the company's profits to all employees at a predetermined rate
Problems with Job Rotation
Does not increase motivation, reduces efficiency, interest is short lived, maintains narrowly defined and routine work
360-degree feedback
Evaluations from a boss, peers, colleagues, and subordinates
No longer laughing at a coworker's inappropriate jokes so that he will stop telling them is an example of?
Extinction
When a manager has been rewarding the wrong thing and wants to stop the behavior, what is most appropriate?
Extinction
Disadvantage of job specialization
Extreme monotony of highly specialized tasks
True or False. A quality circle is a group of employees who are assigned to inspection teams that ensure production quality on an assembly line
False
True or False. In most measurement systems, the employee's primary evaluator is her supervisor's supervisor
False
True or False. On the whole, job specialization has never produced positive results in the corporate setting.
False
True or False. Organizational behavior is designated business function just like marketing and accounting.
False
True or False. Employee stock option plans are incentive programs in which employees are given stock in the company at no charge
False, given at reduced rates
Compensation packages
Rewards combined in exchange for employee contributions, an organization provides rewards such as pay and insurance benefits.
Social learning
Suggests that individual behavior is determined by a person's cognitions and environment
81% of workplace bullying is done by who?
Supervisors
What does workplace bullying cost employers?
Tarnished reputation, higher disability insurance rates, higher turnover, higher workers comp. costs
Organizational Behavior
The study of human behavior in organizational settings, the interface between human behavior and the organization
Quality circles
Voluntary groups of people drawn from various production teams who make suggestions about quality.
Employee benefits
WWII is when benefits began being offers, some employers pay the entire cost, some employees demand benefits through union bargaining, organizations are required by law to offer certain benefits
Three most important issues regarding how to conduct a performance appraisal
Who does them, how often they are done, how performance is being measured
compressed workweek
Workers still work the same number of hours per week, but they can squeeze those hours into a smaller number of days
Purpose of reward systems
attract, retain, and motivate qualified employees
Impact of Perquisites
An elevated sense of status in the organization
Burnout
A general feeling of exhaustion that develops when a person simultaneously experiences to much pressure and has few sources of satisfaction
stereotype
A generalization about a group of people or a person based on certain traits or characteristics
Flextime
An alternative work arrangement in which an employee is given more control over the times worked on a typical workday
Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of?
Flextime
Enhancing individual performance at work
Goal setting, job design, performance management, employee participation
Alternative work arrangements
Intended to enhance employee motivation and performance
The courts and Equal Employment Opportunity guidelines have mandated that performance measurements be based on..
Job-related criteria
Motivation behavior begins with one or more?
Needs
prejudice
Outright bigotry or intolerance of other groups
Victims of workplace bullying can suffer from?
PTSD, anxiety, panic attacks, depression
How to enhance individual performance at work?
Performance management, job design, goal setting, employee participation
Extinction
Rewards are removes from behaviors that were previously reinforced, the behaviors are likely to decrease in frequency and eventually disappear
Piecework program
Ties a worker's earning to the number of units produced
Primary use of performance appraisal information
To provide job performance feedback
True or False. According to reinforcement theory, if rewards are removed from behaviors that were previously reinforces, the behaviors are likely to decrease in frequency and eventually disappear.
True
True or False. Expatriates should be paid differently from their domestic equivalent workers when there are cost-of-living differences in their host areas.
True
True or False. Punishment and extinctions both tend to decrease the frequency of undesirable behaviors and conduct.
True
True or False. Valuing diversity mean appreciating the varying idea and perspectives that are provides by a heterogeneous workforce.
True
True or False. Workforce diversity refers to the important similarities and differences among the employees of that organization
True
What are the direct organizational consequences of stress?
Turnover, low productivity, poor work quality, absenteeism
Conscientiousness
careful, thorough, responsible, organized, hardworking
person-vocation fit
fit between an individual's abilities, values, and personality and her profession
To be an effective manager, you must have an understanding of..
leadership, decision making, organizational structure, design, and culture
Knowledge Workers
scientists, engineers, product designers, video game developers