BUAD309 Practice quiz

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Neuroticism

Anxious, depressed, angry, insecure

Primary difference between attitudes and personality

Attitudes are not as stable as personality attributes, attitudes change with new experiences, personality is stable

Task demands that are too low can cause a person to?

Become bored

Smoking and alcohol abuse are ________________ consequences of too much stress at work

Behavioral

Compensation system

Choice of which behaviors to reward

Incentive systems

Compensation as gain-sharing and profit-sharing programs

Profit-sharing program

Distributes a portion of the company's profits to all employees at a predetermined rate

Problems with Job Rotation

Does not increase motivation, reduces efficiency, interest is short lived, maintains narrowly defined and routine work

360-degree feedback

Evaluations from a boss, peers, colleagues, and subordinates

No longer laughing at a coworker's inappropriate jokes so that he will stop telling them is an example of?

Extinction

When a manager has been rewarding the wrong thing and wants to stop the behavior, what is most appropriate?

Extinction

Disadvantage of job specialization

Extreme monotony of highly specialized tasks

True or False. A quality circle is a group of employees who are assigned to inspection teams that ensure production quality on an assembly line

False

True or False. In most measurement systems, the employee's primary evaluator is her supervisor's supervisor

False

True or False. On the whole, job specialization has never produced positive results in the corporate setting.

False

True or False. Organizational behavior is designated business function just like marketing and accounting.

False

True or False. Employee stock option plans are incentive programs in which employees are given stock in the company at no charge

False, given at reduced rates

Compensation packages

Rewards combined in exchange for employee contributions, an organization provides rewards such as pay and insurance benefits.

Social learning

Suggests that individual behavior is determined by a person's cognitions and environment

81% of workplace bullying is done by who?

Supervisors

What does workplace bullying cost employers?

Tarnished reputation, higher disability insurance rates, higher turnover, higher workers comp. costs

Organizational Behavior

The study of human behavior in organizational settings, the interface between human behavior and the organization

Quality circles

Voluntary groups of people drawn from various production teams who make suggestions about quality.

Employee benefits

WWII is when benefits began being offers, some employers pay the entire cost, some employees demand benefits through union bargaining, organizations are required by law to offer certain benefits

Three most important issues regarding how to conduct a performance appraisal

Who does them, how often they are done, how performance is being measured

compressed workweek

Workers still work the same number of hours per week, but they can squeeze those hours into a smaller number of days

Purpose of reward systems

attract, retain, and motivate qualified employees

Impact of Perquisites

An elevated sense of status in the organization

Burnout

A general feeling of exhaustion that develops when a person simultaneously experiences to much pressure and has few sources of satisfaction

stereotype

A generalization about a group of people or a person based on certain traits or characteristics

Flextime

An alternative work arrangement in which an employee is given more control over the times worked on a typical workday

Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of?

Flextime

Enhancing individual performance at work

Goal setting, job design, performance management, employee participation

Alternative work arrangements

Intended to enhance employee motivation and performance

The courts and Equal Employment Opportunity guidelines have mandated that performance measurements be based on..

Job-related criteria

Motivation behavior begins with one or more?

Needs

prejudice

Outright bigotry or intolerance of other groups

Victims of workplace bullying can suffer from?

PTSD, anxiety, panic attacks, depression

How to enhance individual performance at work?

Performance management, job design, goal setting, employee participation

Extinction

Rewards are removes from behaviors that were previously reinforced, the behaviors are likely to decrease in frequency and eventually disappear

Piecework program

Ties a worker's earning to the number of units produced

Primary use of performance appraisal information

To provide job performance feedback

True or False. According to reinforcement theory, if rewards are removed from behaviors that were previously reinforces, the behaviors are likely to decrease in frequency and eventually disappear.

True

True or False. Expatriates should be paid differently from their domestic equivalent workers when there are cost-of-living differences in their host areas.

True

True or False. Punishment and extinctions both tend to decrease the frequency of undesirable behaviors and conduct.

True

True or False. Valuing diversity mean appreciating the varying idea and perspectives that are provides by a heterogeneous workforce.

True

True or False. Workforce diversity refers to the important similarities and differences among the employees of that organization

True

What are the direct organizational consequences of stress?

Turnover, low productivity, poor work quality, absenteeism

Conscientiousness

careful, thorough, responsible, organized, hardworking

person-vocation fit

fit between an individual's abilities, values, and personality and her profession

To be an effective manager, you must have an understanding of..

leadership, decision making, organizational structure, design, and culture

Knowledge Workers

scientists, engineers, product designers, video game developers


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