Buis 310

Which of the following might a cultural leader use to influence corporate culture? A clear and compelling mission Signals and symbols Overcommunication All of these answers are correct.

All of these answers are correct.

Cell phone technology changes rapidly, and companies such as Samsung and Apple exist in environments that must rapidly detect, interpret, and translate signals from the environment into new behaviors. This type of culture is known as a(n): consistency culture. achievement culture. involvement culture. adaptability culture.

adaptability

A manager, without realizing it, makes decisions based on the idea that people are essentially lazy and do sloppy work whenever they can get away with it. This is an example of: a symbol. an underlying assumption. a visible artifact. neither an artifact nor an embedded value.

an underlying assumption.

The four main elements of the task environment for an organization include:

customers, competitors, suppliers, and the labor market.

Lindsey is about to make a presentation at the organization's annual meeting. In the presentation, Lindsey plans to talk about the elements outside the organization that provide the resource and information transactions, flows, and linkages necessary for the organization to thrive. Lindsey will present this interdependent community as a(n): organizational ecosystem. cultural environment. technological organization. task environment.

organizational ecosystem.

Recent research indicates that elements of corporate culture are _____ higher financial performance. positively correlated with sole determinants of negatively correlated with not correlated to

positively correlated with

Managers who emphasize sales goals and performance reports but do not provide sales and managerial support to employees are operating in _____, paying attention to business performance but not values. Quadrant A Quadrant B Quadrant C Quadrant D

quadrant A

When considering an organization as an open system, which of the following statements is most descriptive? As an open system, the organization draws resources from the external environment and releases goods and services back to it. An open system refers to a supply of trained, qualified personnel and the forces that affect that supply. An organization becomes an open system when it opens itself to the opportunities and threats of technological advances. The characteristics of an open system are limited to an organization and its competitors.

As an open system, the organization draws resources from the external environment and releases goods and services back to it.

Which of the following statements about adapting to the environment is true? Symbols and ceremonies are events and forces that alter an organization's ability to achieve its goals. Political lobbying to influence government officials to take actions that positively affect the company's business performance is a boundary spanning activity. Big data analytics emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment. Environmental turbulence has little or no effect on the strategic issues that emerge in organizations.

Political lobbying to influence government officials to take actions that positively affect the company's business performance is a boundary spanning activity.

State Farm started using its _____,"Like a good neighbor, State Farm is there," in 1971, and it remains a widely recognized jingle today. slogan narrative symbol story

Slogan

A _____ is a written public statement that expresses the core values of the organization. ceremony mission statement basic assumption story

mission statement

The _____ environment includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. general social internal task

task

Culture can be analyzed based on: visible artifacts and values/beliefs. visible artifacts and organizational ceremonies. language and stories. patterns of behavior and symbols.

visible artifacts and values/beliefs.

The internal organizational environment includes all of the following EXCEPT: the invisible culture. economic conditions. management's cultural leadership. employee morale.

economic conditions.

Quadrant B organizations represent the high-performance culture that is characterized by all of the following EXCEPT it: embodies shared adaptive values that guide decisions and business practices. is based on a solid organizational mission or purpose. emphasizes short-term results in a cohesive culture. encourages individual employee ownership of both bottom-line results and the organization's cultural backbone.

emphasizes short-term results in a cohesive culture.

Building a high-performance culture requires that managers:

exercise cultural leadership.

The technological dimension of the general environment: is not particularly important to the competitive opportunities of an organization. more than any other factor affects the economic health of the organization. includes scientific and technological advancements in a specific industry, as well as in society at large. is highly important to the values of an organization.

includes scientific and technological advancements in a specific industry, as well as in society at large.

The level of uncertainty for an organization increases as the rate of change in environmental factors _____ and the number of factors in the organization's environment _____. increases; increases decreases; decreases increases; decreases decreases; increases

increases; increases

Because both Sunoco Logistics Partners and Energy Transfer Partners face prohibitively high borrowing and operating costs, they agree to become a single entity that would increase diversification and create as much as $200 million in cost savings over the next three years. This arrangement is considered a: joint venture. labor market agreement. boundary spanning activity. merger.

merger

Which of the following would be an example of a deeply embedded value within an organization?

most of the organization's employees would score more strongly extrovert on a Myers-Briggs inventory.

Which of the following would be highly valued in an involvement culture? Significant decision-making autonomy among employees Awards and bonuses for meeting high sales goals An orderly, low-stress work environment A generous vacation and sick leave policy

A generous vacation and sick leave policy

As manager of the junior legal staff, Monet must manage clients, handle the competition among the junior lawyers, work hard at containing costs, and be willing to work long and hard to achieve results. Which of the following types of culture would be best suited to Monet's department? Consistency culture Achievement culture Involvement culture Adaptability culture

Achievement culture

Which of the following elements would LEAST likely be considered as part of an organizational ecosystem for an appliance manufacturer in the United States?

An epidemic in southwestern Asian countries

Which of the following is an artifact at the surface level of an organization's culture? A shared value An underlying assumption An organizational ceremony An embedded value

An organizational ceremony

Protection of the natural environment is emerging as a critical policy focus around the world. Which of the following countries, relative to the others listed here, has the lowest score on the 2016 Environmental Performance Index?

China

Which of the following aspects of the internal environment does the textbook suggest is extremely important to an organization's competitive advantage?

Corporate culture

Which of the following statements about organizational culture is NOT true? Culture guides how people within the organization interact with one another. The concept of culture helps managers understand the hidden, complex aspects of organizational life. Despite the many and varied ways organizational culture has been studied, it cannot truly be defined. Culture is a pattern of shared values and assumptions about how things are done within the organization.

Despite the many and varied ways organizational culture has been studied, it cannot truly be defined.

Which of the following managers is LEAST likely to experience high levels of uncertainty? Bronte is an editor for a fashion magazine. River oversees a laboratory that chooses the contents of the annual influenza vaccine. Ekene manages the production line for a large commercial bakery. Kris works for Elon Musk and manages reservations for future civilian space flights.

Ekene manages the production line for a large commercial bakery.

When combining culture and performance, a manager will benefit most from being in _____ where managers achieve performance goals and uphold desired cultural values. Quadrant A Quadrant B Quadrant C Quadrant D

Quadrant B

What is an organization's primary purpose when it uses symbols, stories, and ceremonies? To reward managers To demonstrate the organization's fundamental values To benchmark other successful organizations To keep employees happy

To demonstrate the organization's fundamental values

Organizations hold ceremonies for a variety of reasons. Which of the following examples would NOT typically be among them? To create a bond among people through an important shared event To reinforce valued accomplishments To formally recognize and celebrate heroes To provide a phrase or sentence that succinctly expresses a key corporate value

To provide a phrase or sentence that succinctly expresses a key corporate value

After purchasing a restaurant that was in financial trouble and had been shorting employees on pay, Coby articulated a new vision for the restaurant and its commitment to the organizational culture that employees could believe in. Coby is acting as:

a Cultural Leader

In a case in the main entrance of the Widget Company is the very first widget that came off the production line when the company opened along with a banner that reads, "The first of many." This is an example of: an underlying assumption. a subconscious belief. a visible artifact. neither an artifact nor an embedded value.

a visible artifact.

The two types of corporate culture in which the organization has an external strategic focus are _____when stability is present in the external environment and _____ when flexibility in the external environment is needed. achievement; adaptability adaptability; consistency consistency; involvement involvement; achievement

achievement; adaptability

As the manager of the credit division of a large national bank, Emery relies on computer programs that look at many facets of a customer's past financial performance data to predict the level of risk and the likelihood of default on any loan made to that client. In this regard, Emery relies on: competitive intelligence. big data analytics. boundary spanning activities. joint ventures.

big data analytics

When the members of Teagan's department face deadlines, they are expected to put in overtime regardless of any personal plans they might have. This type of culture is characterized by: low attention to business performance and low attention to cultural values. high attention to business performance and low attention to cultural values. low attention to business performance and high attention to cultural values. high attention to business performance and high attention to cultural values.

high attention to business performance and low attention to cultural values.

At Western Health Systems, all employees are members of teams that work to address employee issues and improve service to its patients as the medical field and treatments continue to evolve. This culture is best characterized as a(n): consistency culture. achievement culture. involvement culture. adaptability culture.

involvement culture

Dr. Averill wants to raise a large amount of money for an oncology wing in the city's hospital. The city would like to expand its reputation as a medically advanced location. The city has formed an agreement with Dr. Averill that it will provide an administrative assistant and cover the expenses of Dr. Averill's speeches and appearances at a variety of foundation, city, and hospital events to promote the oncology wing project. The city and Dr. Averill have formed a:

joint venture.

According to many top leaders, the most important mechanism for attracting, motivating, and retaining talented employees who contribute to organizational excellence is: their assessment of the external environment. organizational culture. generous pay and benefits packages. strategic focus.

organizational culture.

Labor market forces affecting organizations right now include all of the following EXCEPT: the growing need for computer-literate knowledge workers. the necessity for continuous investment in human resources through recruitment, education, and training to meet the competitive demands of the borderless world. the set of key values, beliefs, understandings, and norms shared by members of an organization. the effects of international trading blocs, automation, outsourcing, and shifting facility locations on labor dislocations.

the set of key values, beliefs, understandings, and norms shared by members of an organization.

Which of the following would be categorized as a Quadrant B high-performing organization? At Company Y, managers focus on treating employees in a way that models how they would like employees to treat customers while providing a product of value. Company W has a strong cohesive culture and its business results happen despite a lack of strategic focus. Company Z employees work 50-70 hours per week in order to meet management's goals for the bottom line. At Company X, employees make decisions on their own, using their best guess rather than a coherent strategy based on defined values.

At Company Y, managers focus on treating employees in a way that models how they would like employees to treat customers while providing a product of value.

The department expanding most rapidly at Linh's company is the marketing department, which includes social media management and data analytics for sales and production. Linh needs to hire a number of computer-literate employees for these expanding needs. Which of the following factors of the task environment is the focus of this scenario? Labor market Technological Corporate culture Economic

Labor Market

Which of the following statements is NOT reflective of why managers consider organizational culture so important? Managers realize that they need to focus all their effort on values. Culture has a strong impact on a company's performance. Organizations that are focused primarily on bottom-line results and pay little attention to organizational values find this approach difficult to sustain over the long term. How a company treats employees affects how employees treat customers.

Managers realize that they need to focus all their effort on values.

Which of the following statements is true in regard to an effective cultural leader's role in times of organizational change or crisis? Managers widely communicate new cultural values through both words and actions. Cultural leaders reassure people and help them understand that the current way of doing things is still acceptable. Creating and maintaining a high-performance culture is relatively easy in today's turbulent environment. Values statements that are reinforced by management behavior can be harmful for employees and the organization.

Managers widely communicate new cultural values through both words and actions.

When Liv arrived at Off Road Cycles, employees consistently met production and sales goals but were overworked and underappreciated. Liv instituted a no-overtime policy and met with each of the 25 employees at least once each quarter. The number of production errors and days of sick leave both went down. Those figures offset the bad news about decreases in sales. Off Road Cycles moved from: Quadrant C to Quadrant D. Quadrant A to Quadrant D. Quadrant D to Quadrant B. Quadrant B to Quadrant C.

Quadrant A to Quadrant D.

Goodwill Industries' logo sports the letter g, resembling a smiling face, in the upper left corner of a box, and was designed by Joseph Selame in 1968. The logo is a _____ that expresses the company's mission "to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work."

Symbol

Kaj was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. Kaj would enjoy this _____ of the company's culture. symbol slogan ceremony story

Symbol

The four types of corporate culture are based on which of the following two dimensions? The need for customer service and the need for supply chain management The requirements for an organization's flexibility and the organization's overall stability The size of the organization and workforce and whether the company can be consistently adaptable The external environment's requirement for flexibility or stability and whether the company's strategic focus is internal or external

The external environment's requirement for flexibility or stability and whether the company's strategic focus is internal or external

Which of the following statements about corporate culture is NOT true? Cultural values should reinforce managerial decision making. A big influence on internal corporate culture is the external environment. The right fit among culture, strategy, and the environment puts stability and culture first. The internal culture should embody what it takes to succeed in the environment.

The right fit among culture, strategy, and the environment puts stability and culture first.

J. K. Rowling went from being a single mother on welfare to best-selling author of the Harry Potter series to producer, making millions of dollars along the way. She founded the Volant Charitable Trust, an organization that combats social injustice. Her philanthropy inspires many who work with her in publishing and producing endeavors; for them she is a(n): hero. cultural value. embedded value. ceremonial figure.

hero

Which of the following examples most clearly represents organizational culture? Creative Toys used Door Interiors to redecorate its corporate offices. All the employees who work at the Greene Distribution Center live in the city of Greene. When a disagreement arises among employees in the marketing department, the manager calls a meeting among all those involved to work out a resolution. At Plains Biomedica, a large pharmaceuticals company, the manager of the accounting department and the manager of the sales department are sister and brother.

When a disagreement arises among employees in the marketing department, the manager calls a meeting among all those involved to work out a resolution

The task environment includes those sectors that have: an indirect influence on all organizations about equally, such as international events. a stake in the performance of the organization, including employees. a direct working relationship with the organization, including competitors. little perceived impact on the organization.

a direct working relationship with the organization, including competitors.

All of the following are types of organizational culture that work to find the right fit among culture, strategy, and the environment EXCEPT: consistency. achievement. involvement. application.

application

The two key areas in which cultural leaders influence the culture of an organization are: emphasizing cultural values and ensuring opportunities to learn those values. focusing on organizational performance and overcommunicating goals. adapting to rapidly changing environments and focusing on the external-internal environment interface. articulating a vision and focusing on day-to-day activities that reinforce the vision.

articulating a vision and focusing on day-to-day activities that reinforce the vision.

Kaj was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. Kaj would enjoy this _____ of the company's culture. embedded value subconscious behavior artifact underlying assumption

artifact

On Wednesday, Kennedy, a manager at an amusement park, had a full day of meetings. In the morning, Kennedy was meeting with representatives from OSHA and a commercial safety consultant to update safety inspections for the rides and schedule future inspections. In the afternoon, organizers with Ronald McDonald Charities were presenting Kennedy with a proposal for several fundraising events at the park. An evening dinner meeting with potentials vendors explored mutual business arrangements to sell franchised character toys. These meetings are: part of competitive intelligence. big data analytics. boundary spanning activities. joint ventures.

boundary spanning activities.

Gabriel uses sophisticated software to search through internal and external data to spot patterns, trends, and relationships that might be significant to decisions he needs to make in guiding the company. This process results in:

business intelligence.

A growing area of boundary spanning that uses business intelligence and big data analytics in gathering as much information as possible about one's rivals is known as: a joint venture. symbolic achievement. environmental uncertainty. competitive intelligence.

competitive intelligence.

Nike and Adidas are global companies with net profit in recent years over $1 billion. Their primary products are sports shoes and apparel. They fall within each other's task environment as: competitors. customers. suppliers. labor market.

competitors.

Lee's company has provided accounting services to numerous clients for many years. To be most effective in maintaining a satisfied and reliable workforce within the company, Lee has established a culture that supports and rewards a methodical, rational, and orderly way of doing things. The company has flourished within this: consistency culture. achievement culture. involvement culture. adaptability culture.

consistency culture.

An adaptability culture is best suited when the environment demands _____ and the organization's strategic focus is _____. stability; internal flexibility; internal stability; external flexibility; external

flexibility; external

An involvement culture is the appropriate choice when the organization's external environment requires _____ and its strategic focus is _____ oriented. stability; internally flexibility; internally stability; externally flexibility; externally

flexibility; internally

In today's environment with rapidly changing technology and wider and wider markets and reach, most companies need the type of culture that best handles a: flexible environment with an internal focus. stable environment with an internal focus. flexible environment with an external focus. stable environment with an external focus.

flexible environment with an external focus.

A cultural leader within an organization would employ any of the following EXCEPT: use signals and symbols to influence corporate culture. overcommunicate to ensure employees understand culture values. ensure work procedures and reward systems match and reinforce values. focus on overcommunicating rather than on "walking the talk."

focus on overcommunicating rather than on "walking the talk"

When managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes, they face: poor economic health. paralysis in the task environment. a corporate culture crisis. greater uncertainty.

greater uncertainty

Although the federal government reduced regulations concerning carbon emissions, the state legislature passed regulations that maintained and even strengthened carbon emission limits on manufacturers operating in and selling products in the state. This action is part of the: suppliers and competitors sectors of the task environment. economic dimension of the general environment. corporate culture of the internal environment. legal-political dimension of the general environment.

legal-political dimension of the general environment.

The _____ includes all elements that occur naturally on Earth, including plants, animals, rocks, air, water, and climate, which may eventually become resources that come from _____ in the task environment. sociocultural dimension; corporate culture natural dimension; suppliers international environment; customers economic dimension; competitors

natural dimension; suppliers

Cincie Essentials is a public relations consulting firm in the Cincinnati area. When creating proposals for clients related to its public relations plans, Cincie Essentials includes demographic characteristics, norms, customs, and values of the general population in its analysis. This part of the proposals focuses on the:

sociocultural dimension of the general environment.

Raine owns a specialty book store that has done well near year-round resort areas. As Raine explores the possibilities of opening more stores, aspects such as the local demographics and levels of education of both locals and visitors become important data in making decisions. This scenario focuses on the: labor market within the task environment. data analytics of the task environment. sociocultural dimension of the general environment. economic dimension of the internal environment.

sociocultural dimension of the general environment.

A _____ is a narrative that helps symbolize the firm's vision and values and helps employees personalize and absorb them. subconscious belief slogan basic assumption story

story

On a Southwest Airlines flight, Angelica's parents informed the flight attendants that it was Angelica's sixteenth birthday. The attendants asked all passengers to turn off the overhead lights and sing "Happy Birthday" to her as they brought Angelica a crown made of pretzel packages. The company's social media lit up and shared this _____ of how employees carry out company values of superior customer service. symbol slogan story and symbol story

story and symbol

Managers continuously scan the business horizon for _____, both subtle and dramatic environmental changes, and identify those that require responses. legal-political issues strategic issues ecosystems of the environment uncertainty

strategic issues

Each month, the salesperson with the combined highest score for new sales and sales volume receives a $1,000 bonus. At the monthly sales meeting, the manager announces the recipient, presents the recipient with a certificate and check as well as a nameplate for the plaque mounted in the reception area, and then relates how the first sales manager at the company started the tradition. In this example, the certificate is the _____; the tale of the tradition is the _____; and the presentation at the meeting is the _____. symbol; story; ceremony slogan; hero; story symbol; hero; symbol ceremony; hero; symbol

symbol; story; ceremony

When cultural values are connected to business performance: the primary focus needs to be on business performance. learning and innovative responses to threats from the external environment are less effective. those values are more likely to benefit the organization during hard times. the primary focus needs to be on cultural values.

those values are more likely to benefit the organization during hard times.