Buisness Communication Final
You must write a business report for a client and want to use a formal writing style. Which of the following should you do
Avoid including your own opinions and perceptions
Which of the following sentences most effectively implies the refusal
Although I'll be in Southeast Asia on business on the date of your annual conference, I could speak to members prior to that date
In which of the following sentences has the bad news been placed in a subordinate clause
Although our wellness program must be discontinued, all other benefits will remain the same
Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan. In what order should she organize her letter
Buffer, reasons, bad news, closing
What is the most effective strategy for controlling your e-mail inbox? A. Read and respond to every e-mail message within ten minutes. B. Check your e-mail only in the mornings C. Check your e-mail at set times. D. Inform co-workers that you will be communicating only via text message
Check your email at set times
Which of the following situations would require indirect organization of a claim or complaint letter
Chelsea's transmission failed two months after her car warranty expired
AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience
Desire
Which of the following statements uses an action verb to highlight an aptitude
Developed innovative and interactive websites
Bulleted lists are most effective for items represening a sequencce or chronology. A. True B. False
False
Business communicators should generall spend the most time on the prewriting phase of the 3-x-3 writing process. A. True B. False
False
Communication today generally flows one way--from companies to the public. A. True B. False
False
Executive summary and abstract are interchangeable terms for the summary in the front matter of a proposal
False
If you have any new ideas is an example of an independent clause. A. True B. False
False
Jessica's team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the forming phase of team development. A. True B. False
False
Leanne has noticed that employees working in offices with windows have lower absentee rates. This correlation proves that offices with natural light are healthier for employees
False
Project-based teams are becoming a thing of the past as workers are disperesed in various locations. A. True B. False
False
Reese attended a professional conference and must submit a report to her boss. She should arrange her conference report chronologically and include details about every aspect of the conference
False
The Summary of Qualifications section that lists your most impressive accomplishments and qualifications replaces the Education and Experience sections
False
The direct organizational pattern should be used whenwriting to an audience that will be unwilling, uninterested, displeased, disappointed, or hostile. A.True B. False
False
The first step in the report-writing process is preparing a work plan
False
The focus of a brainstorming session should be on the quality of ideas, not the quantity. A. True B. False
False
The following sentence represents good business writing: A proficient attorney always defends his client. A. True B. False
False
The open job market refers to positions that you can apply for without submitting a résumé
False
The primary goal of business writing is to impress your reader. A. True B. False
False
To be polite, always wait for the interviewer to ask you for questions before asking any
False
To obtain an entry-level position that offers room for advancement is an example of an effective career objective
False
BTW, I need your report with stats asap, is considered an example of professional expression and tone. A. True B. False
Fase
Alisha is writing a sales message to advertise the services provided by the day spa she manages. In the letter she mentions rest, relaxation, and spoiling oneself for the day. Alisha is using what type of appeal
Emotional appeal
When an interviewer says Tell me about yourself, your response should focus on your personal interests and hobbies—not your experiences or credentials relevant to the position
F
When making business telephone calls, you do not need to smile because the other person can't see you
F
In today's digital age, what are the primary routes to being hired
Job boards and search engines
Which of the following statements about paraphrasing is most accurate
Paraphrasing involves restating an original passage in your own words and in your own style
Positive nonverbal messagesinclude all but which of the following? A. expressing warmth with frequent smiles B. producing careful, neat, professional, well-organized messages. C. Responding rapidly even though the message may have a few errors D. Conveying self-confidence with erect posture
Responding rapidly even though the message may have a few errors
People who have changed jobs frequently or who have gaps in their employment should probably prepare a résumé using the functional format
T
Report recommendations should use command language such as Begin using social media sites to market our products and services to communicate with customers
T
The font size of your name, which should appear at the top of your résumé, should be slightly larger than the main text of the document so that it stands out
T
The median of the numbers 46, 20, 20, 50, and 24 is 24
T
The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report
T
The transmittal letter or memo that accompanies a formal business report is usually directly organized and written less formally than the report itself
T
When writing a persuasive message, it is important to expect resistance from your audience
T
Which of the following is an example of a behavioral interview question
Tell me about a time when you solved a difficult problem
The best persuasive requests
anticipate audience resistance
Sans serif typefaces ________ A. are often preferred by web designers for simple, pure pages B. have small features at the ends of strokes C. suggest tradition, maturity, and formality D. are frequently used for body text in business messages and longer documents
are often preferred by Web designers for simple, pure pages
Which of the following should you do to end an interview effectively
briefly review your strengths, thank the interviewer, and ask what the next step will be
Study the following sentence: Social media have created an enormous paradigm shift in what types of stories are considered "breaking news" This sentence would be improved by eliminating a(n) ____________. A. buzzword B. flabby expression C. redundancy D. opening filler
buzzword
Khalida is sending an e-mail message to a client. Before sending it, she wants to make sure that she has made her point in the fewest possible words. What is Khalida checking for? A. conciseness B. Format C. Clarity D. vigor
conciseness
Because it is the most remembered part of a speech, you should spend sufficient time making the ________ as effective as possible
conclusion
The ________ section of an informal proposal may include a request for approval or authorization, a reminder of key benefits, and a deadline beyond which the offer is invalid
conclusion
Which of the following occurs during the second phase of the 3-x03 writing process? A. Deciding on the purpose of your message B. Profiling your audience C. Conducting research to gather the data you need to provide facts D. Evaluating whether your message will achieve its purpose
conducting research to gather the data you need to provide facts
What is the most important part of preparing for a presentation
deciding what you want to accomplish
The best press releases
focus on information that appeals to a target audience.
You will be presenting an overview of the changing diversity of your customers in each of your company's six regions. The best way to organize your presentation is by
geography/space
what is the most accurate statement about infographics
good infographics tell a story and allow the reader to make sense of ever-growing amounts of data
In making sure that subjects agree with their verbs in your message, you are checking for _________________. A. spelling B. grammar C. tone D. format
grammar
When faced with an intercultural ethical dilemma, you should ask yourself if the action is legal, if you can rule out a better alternative, if a trusted advisor would agree, and ________. A. if there is money to be made B. how your decision will benefit your company C. if you would do it if you were on the opposite side D. if religious beliefs are involved
if you would do it if you were on the opposite side
Taylor is writing to deny an employee's request to work from home three days a week. She should write the letter using the ________. A. direct pattern B. geographical pattern C. indirect pattern D. chronological pattern
indirect pattern
A report that presents data without analysis or recommendations is a(n) ___________ report.
informational
Angelica has been asked to learn how many pedestrians walk by a specific location that her company is considering for a new sporing goods retail shop. Probably the most useful way to research this information would be by_____. A. manually searching resources in her public library. B. searching the web. C. investigating primary sources D. conducting a scientific experiment with controlled variables
investigating primary sources
Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)
journalistic
Avoiding cliches and slang is important to ____________. A. make your message clear B. keep your writing fresh C. maintain professionalism D. all of these choices
keep your writing fresh
One of the most effective strategies for reducing stage fright is to
know the subject thoroughly
The bad feelings associated with disappointing news can generally be reduced if the receiver
knows the reasons for the rejection
The best choice for showing changes in a company's monthly sales during a fiscal year is a(n)
line chart
A(n) ________ summarizes what other authors and researchers have published on the topic of your report and is especially important for academic and scientific reports
literature review
The sentence, I am writing this e-mail message to let you know that we have recieved your application for the receptionist position contains a _________. A. redundancy B. long lead-in C. buried verb D. spelling error
long lead-in
A paragraph is coherent when ________. A. one idea logically leads to the next B. it contains fewer than ten sentences C. it avoids dovetailed sentences D. it contains more than one main ideas
one idea logically leads to the next
The sentence, There are five new items that we will add to our menu next week, could be made more concise byeliminating a(n) _____________. A. redundancy B. flabby expression C. opening filler D. long lead-in
opening filler
Which of the following sentences best motivates action in a persuasive message
The ethics training we provide will help your employees effectively resolve workplace-related ethical dilemmas. Please call me by August 1 so that your training sessions can begin by August 15
Which of the following is not a common business use of blogs? A. To allow remote team members to share information and to access and edit their documents online B. To provide up to date company information to the press and the public C. To invite opinions and feedback from customers and industry experts. D. To recruit potential employees
To allow remote team members to share information and to access and edit their documents online
The most effective groups and teams have members who are willing to: A. establish rules and abide by those rules B. do everything necessary to avoid confict C. keep their opinions to themselves D. let the group leader make the decisions
establish rules and abide by those rules
A meeting is not an effective choice of communication tool if your sole purpose is to share information. A. True B. False
True
A report comparing four resort facilities being considered for a firm's annual retreat would be most effective if organized by criteria
True
According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback. A. True B. False
True
Based on their function, most business reports fall into two broad categories: informational or analytical
True
Brody is writing a memo to refuse an employee's vacation request. He should use the indirect pattern. A. True B. False
True
Closely studying your own culture is one way to better understand and accept the values and befaviors of other cultures. A. True B. False
True
Emile was born in Paris and has lived his entire life in France. He is proud of his country and believes that the French are superior to all other cultures. Emile is displaying: A. discrimination B. ethnocentrism C. prejudice D. illegal behavior
ethnocentrism
Asking yourself whether what you have written is too blunt or too subtle is an example of ________ your message
evaluating
In asking herself Does this message achieve my purpose?, Nicole is in the __________________ stage of the writing process A. proofreading B. composing C. evaluating D. submitting
evaluating
E-mail is considered a learner medium than face-to-face communication. A. True B. False
True
The first step in Phase 2 of the 3-x-3 writing process is to conduct research to collect all the needed information. A True B. False
True
The following represents a run-on sentence: Marco uses Google for his research Stephaie prefers Yahoo. A. True B. False
True
The headings Implementing Security Measures, Communicating With Employees, and Organizing Teams are grammatically balanced
True
The mode of the numbers 15, 40, 40, 25, 58, 62, and 30 is 40
True
The primary difference between the direct and indirect writing strategies is where the main idea is placed. A. True B. False
True
The process of communication begins when the sender has an idea. A. True B. False
True
When you are persuading or delivering bad new to your audience, the indirect paragraphy plan is most effective. A. True B. False
True
Preparing a work plan for your report helps you
With all of these
Sensitive communicators know the difference between facts and opinions. Which of the following statemnts would be considered factual? A. Consumers are willing to pay more for a product if they believe that it was produced ethically under fair-trade standards. B. Social responsibility is a marketing tool to increase sales. C. Women have been limited by the corporate "glass ceiling" D. Women are starting businesses at two times the rate of men
Women are starting businesses at two times the rate of men
Which of the following is the most accurate statement about the executive summary
a formal proposal may contain both an executive summary and an abstract
What is the one type of résumé that all job seekers should have in today's market
a print-based traditional resume
Lucas is preparing several success stories prior to his job interview for a marketing position. Which of the following scenarios would result in the best success story for this position
a story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
When should you write the introduction to a business report
after you have completed the report
Serif typefaces _________________. A. include times new roman and century B. have small features a the ends of strokes C. suggest tradition, maturity, and formality D. all of these choices
all of these choices
Whether to use the direct or indirect strategy in composing a bad-news message depends largely on
all of these choices
"Important" is an example of an effective subject line because it is likely to catch the reader's attention. A. true B. false
false
An effective press release aims to appeal to a wide audience rather than focusing on a targeted audience
false
Bulleted lists are most effective for items representing a sequence or chronology. A. true B. false
false
Business researchers can safely assumethat the great majority of Web sources are reliable
false
During freewriting, it is important to edit each sentence before moving on to the next one. A. True B. false
false
Email is an effective communication channel for critical work situations such as human resources annual review, discipline, and promotions. A. true B. false
false
Online customer complaint sites are losing momentum because customers no longer feel that they are heard
false
Searching blogs, Twitter, wikis, and Facebook pages for information is an example of an informal research method. A.True B.False
false
Social media are well suited for overt selling
false
Using vivid words, labeling the main idea, and strategically placing the key idea in a sentence are examples of _______ ways to stress important ideas. A. stylistic B. mechanical C. grammatical D. general
stylistic
The most important part of an e-mail message is its ___________. A. conclusion B. opening greeting C. subject line D. body
subject line
Kyoung has an espresso maker that stopped working properly within the warranty period. He plans to write a claim letter to the company. Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted, he should use
the direct strategy
The indirect strategy should be used to communicate negative news when
the bad news is personally upsetting
As per your request, enclosed please find, and thank you in advance are all examples of __________________. A. Long lead-ins B. redundancies C. trite business phrases D. professional business phrases
trite business phrases
Mental representations based on general characteristics and open to new definitions when describing cultures are called _________> A. stereotypes B. prejudices C. prototypes D. ethnocentrism
prototypes
When using ________ questions, interviewers describe a hypothetical situation and ask how you would handle it. These types of questions help employers test your thought processes and logical thinking
situational
Confirming your use of affect vs. effect when proofreading is an example of checking for _____________. A. spelling B. grammar C. tone D. format
spelling
A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is an example of a situational interview question
true
A company invites its Facebook fansto suggest ideas for promoting positive interaction both online and in the real world. This is example of crowdsoursing. A.true B. false
true
A progress report should describe current problems, as well as anticipate future problems and possible solutions
true
Allan is writing instructions for filing an employee grievance. He should use a numbered list because the order of steps in the process is important. A. true B. false
true
Applicant tracking system (ATS) software helps businesses automatically post openings, screen résumés, rank candidates, and generate interview requests
true
Are you in favor of banning texting while driving to save lives? is an example of a leading question.
true
Businesses use social networking sites such as Facebook and twitter to connect with customers and employees, share comopany news, and exchange ideas. A. True B. False
true
Evans's boss has asked him to research and to recommend a new insurance provider for employees' health insurance. Everett should write an analytical report
true
Experts predict that social media will become as important for the economy as mobile phones and cloud computing. A. true B. false
true
Instant messaging is more interactive and immediate than e-mail. A. true B. false
true
One purpose of documenting report data is to save time
true
Paul wants to convince the members of his staff to begin exercising more. He should use an indirect organizational pattern to persuade the staff
true
Ragged right margins (without alignment or justification) provide more white space and impove readablility A. true B. false
true
Solicited messages of application should use a direct approach, whereas unsolicited messages of application should use a persuasive opening that will convince the person to read on
true
To be most attractive and readable, paragraphys in business messages should be limited to eight or fewer printed lines. A. true B. false
true
Transitional expressions such as mroeover, therefore, however, to conclude, and for instance help report readers see the logical flow of ideas in a report
true
Your name at the bottom of an e-mail message is an important part of the closing. A. true B. false
true
Zoom presentation software (such as Prezi) allows speakers to zoom in on and out of images to help the audience understand and remember content, details, and relationships
true
When a team works on a group presentation, conflict and confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink
true
In which of the following situations should the indirect pattern of organization be used for a business report
when readers must be educated about the topic
One effective way to overcome writer's block is to ______________. A. stare at the page until you think of something to write B. concentrate on finding the right words and perfect sentence structure before putting your ideas on paper C. work in a quiet environment in which you can concentrate D. check your Facebook page to see if anything inspires you
work in a quiet environment in which you can concentrate
Determine the mode of the numbers 30, 25, 25, 45, and 70
25
Determine the median of the numbers 30, 25, 25, 45, and 70
30
Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong communication skills. What form of interview will the company most likely use to interview for this position
A group interview in which the company interviews several candidates at the same time
Which of the following is an example of an internal organizational communication? A. A tweet sent to a customer about a private sale that will take place tomorrow. B. A facebook page advertising a company's products. C. A meeting of all department managers. D. An annual report sent to company stockholders.
A meeting of all department managers is an example of internal organizational communication
Which of the following is an example of an informational report
A report describing a new procedure for submitting expense claims
Which of the following reports is an example of an analytical report
A report recommending one of four building alarm systems
Which of the following reports is an example of an informational report
A report showing how a company has complied with IRS regulations
Which of the following is an analytical report
A report to determine whether a company should outsource its customer support function
Which of the following is an example of a niche employment website
Accountemps.com
________ is the term referring to abusive language that may result in a lawsuit
Actionable
Which of the following statements about building interest in persuasive messages is most accurate
After capturing attention, a persuasive request must retain that attention and convince the audience that the request is reasonable
Suzanne has been told that freewriting may help her overcome writer's block. What does freewriting mean? A. Getting your thoughts down quickly and refining them later B. Avoiding getting bogged down with the perfect words C. Imagining that you're talking to the reader D. All of the above
All of the above
Tyler is developing a list of references for his job search. Whom should he include on this list
All of these
Which of the following defines persuasion
All of these are part of the definition of persuasion.
Simin knows that her résumé will be read by an applicant tracking system (ATS). What should she do to maximize "hits" as her résumé is scanned
All of these choices
Which of the following is an example of a digital report
All of these choices are examples of digital reports
Many individuals and companies are willing to grant requests for time, money, information, cooperation, and special privileges for which of the following reasons
All of these reasons apply
Which of the following statements about ending a meeting is most accurate? A. The meeting should not end until all agenda items have been fully discussed. B. If minutes are taken, they should be distributed at the next meeting. C. Because all participants should be responsible for paying attention during the meeting, a summary at the end of the meeting would be a waste of time. D. All participants should leave the meeting with a full understanding of what has been accomplished.
All participants should leave the meeting with a full understanding of what has been accomplished.
Which of the following is a sentence fragment? A. Although we expect sales to increase next quarter. B. We expect sales to increase next quarter. C. Although we expect sales to increase next quarter, we can't afford to hire any additional employees right now. D. We can't afford to hire any additional employees right now.
Although we expect sales to increase next quarter.
Deborah must deny a request made by one of her employees. The most effective statement in a bad-news message denying this request would be
Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately
Courts of law use four factors as a test in deciding disputes over fair use of copyrighted material. Which of the following is not one of those factors
Amount of money paid to use the copyrighted information
Courts of law use four factors as a test in deciding disputes over fair use of copyrighted material. Which of the following is not one of those factors?
Amount of money paid to use to copyrighted information
Which message would be most effective when organized indirectly
An e-mail message asking employees to donate to a local charity through payroll deductions
Which of the following situations requires use of the AIDA (indirect) strategy
An invitation to a local politician to speak at your professional organization's awards banquet
Which of the following documents would most likely use an introduction/problem, facts/findings, conclusions, and recommendations organization? A. e-mail message B. Analytical report C. Proposal D. Procedural document
Analytical report
You are about to design multimedia slides for a presentation to your department. What should you do first
Analyze the situation to determine how your slides will be used and delivered
Which of the following is an example of proper texting etiquette? A. Apply the same timing guidelines to sending and receiving text messages that you would for speaking on the phone ( such as not during a meeting or when in a social setting) B. Since speed is the whole point of text messaging, grammar and punctuation are not importants. C. If notifying others of sad news, texting is preferred rather than making a personal phone call D. It is never necessary to identify yourself via text message because the receiver will see your phone number
Apply the same timing guidelines to sending and receiving text messages that you would for speakin on the phone (such as not during a meeting or when in a social setting)
What is the best guideline for creating text on your multimedia slides
As a general guideline, include no more than six bullets per screen and six words per bullet
Blake wants to avoid copyright infringement for material he finds online. What should he do
Ask for permission before using material he finds online
Which of the following is one of an employer's primary goals in conducting an interview
Assessing how you will fit into the organization's culture
Alexis must proofread a complex business document. What is the best advice you can give her? A. Proofread the document on your computer screen to save time B. Be prepared to find errors C. Read the document just once to save time D. Alexis should do all of these
Be prepared to find errors
Which of the following is an example of a soft skill? A. Being able to work well as part of a team B. Knowing how to prepare financial statements C. Having experience usining various software packages D. All of these choices
Being able to work well as part of a team
Which of the following statements about blogs is most accurate? A. blogs are written by just one person B. Blogs can invite spontaneous consumer feedack faster and more cheaply than traditional consumer research tools C. although wikis allow visitors to leave public comments, blogs do not. D. The commercial banking industry currently uses blogs the most
Blogs can invite spontaneous consumer feedback faster and more cheaply than traditional consumer reasearch tools
What is the most accurate statement about using books for business research
Books provide excellent historical, in-depth data
Marcia tends to avoid traditional brainstorming with her six-person team because it usually results in one or two people monopolizing the conversation. An alternative technique she might try to generate creative ideas among the team is called __________? A. round robin B. crowdstorming C. brainwriting D. Web conferencing
Brainwriting
The term used to describe the overall impression you continue to build throughout your career is your "professionsal ___________" A. Communication B. Brand C. Resume D. Style
Brand
Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her? A. Divide the main topic into at least ten major components. B. Break each major component into at least two subpoints. C. Ask her supervisor what the title of the report should be. D. Don't worry if some of the components overlap in contents
Break each major component into at least two subpoints.
A summary of qualifications on your résumé might also be called
Career profile
Benjamin will be giving a presentation in class about the history of Google. What organizational pattern will he most likely use
Chronology
What is the best advice for closing a bad-news letter
Close with a forward-looking statement that assumes future business
Select the statement that most accurately describes employment references
Do not include personal or character references
You want to be prepared if you are asked about your salary expectations during a job interview. What should you do
Do research before the interview so that you know what similar jobs are paying in your geographic region
Which of the following is an example of an inappropriate, and potentially illegal, interview question
Do you have adequate child-care arrangements?
Phase 3 of the 3-x-3 writing process begins with doing which of the following? A. Evaluating your document to determine whether it achieves its purpose. B. Deciding how to organize the message C. Composing the first draft D. Editing the message to improve content and sentence structure
Editing the message to improve content and sentence structure
You want to simplify your language and use short, familiar words that your audience will recognize. which of the following sentences has the best wording? A. Your remuneration will be commensurate with your results. B. Please substantiate that the new color scheme doesn't obfuscate the overall message. C. Employees are invited to attend a special luncheon next week. D. Your presence at Friday's meeting is compulsory.
Employees are invited to attend a special luncheon next week.
Which of the following is an example of a talking heading
Employees show support for stock optitons
Which of the following is a reason that employers have cited for not considering an applicant after an online search
Employers have cited all of these as reasons for not considering an applicant after an online search
During Phase 3 of the 3-x-3 writing process, Donalyn is analyzing her message to make sure it will achieve its purpose. What is Donaly doing? A. Proofreading B. Evaluating C. Editing D. Anticipating
Evaluating
Which of the following statements about the 3-x-3 writing process is most accurate? A. Experienced writers usuall spend the most time on the thrid phase of the writing process. B. The steps of the writing process must always be followed in order. C. The 3-x-3 writing process is useful only for longer, more complex documents D. The writer decides whether a document achieves its purpose in the first phase of the writing process
Experienced writers usually spend the most time on the thrid phase of the writing process.
A video résumé makes the most sense for traditional, more conservative career fields because it will allow you to stand out among all the print resumes those employers receive
F
Analytical reports should always be prepared using an indirect organizational pattern
F
Another word for mode is average
F
As long as you put the research you find into your own words, you don't have to cite your source
F
Because bad news can be difficult for a reader to accept, it should always be delivered using the indirect method
F
Employment rejection letters should provide the specific reasons the candidate was not selected
F
Enrico must recommend to his reluctant boss that the company allow employees to work a compressed workweek. Enrico's justification/recommendation report on this sensitive topic should be organized directly
F
Jenna is determining which of three cities should be the site for a new branch office. To select the new site, she is comparing labor costs, tax breaks, housing costs, and land availability in each city. Jody will most likely compile this information into a feasibility report
F
Lewis is being interviewed by a panel of four interviewers. When answering questions, he should maintain contact only with the person who asks the question
F
Marissa is nervous about giving a presentation to the board of directors. She should read her presentation to the audience to make sure she doesn't leave out anything
F
Most proposals are unsolicited
F
The budget outlined in a proposal is considered to be an estimate - with the understanding that if your costs increase the budget can be adjusted accordingly
F
The first step in the job-search process is writing your résumé
F
To increase your report's credibility, you should quote directly as often as possible
F
To overcome resistance most effectively, a message should directly address every possible objection your reader might have
F
Today's job market tends to offer more long-term jobs and linear career paths, allowing most new hires to steadily rise through the ranks within a given company
F
The ________ and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of "adverse action" from the business explaining the decision
Fair Credit Reporting Act
"Teleworkers" are employees who operate primarily in the office and are responsible for company sales via phone. A. True B. False
False
Agendas, minutes of meetings, progress reports, and procedures are usually organized by importance
False
Which of the following sequences works best for most persuasive messages
Gain attention, build interest, elicit desire and reduce resistance, motivate action
Gerald discovered that one of his employees has filed a fraudulent expense claim. What is the best advice for Gerald to deliver the bad news to this employee tactfully, professionally, and safely
Gerald should prepare and rehearse what he will say
What is the most accurate statement about infographics
Good infographics tell a story and allow the reader to make sense of ever-growing amounts of data
Annette wants to start a blog for her small business. What should she do first? A. Start writing blog entries about topics that showcase her expertise and insights. B. Post lots of photos to give her blog visual interest. C. Identify her audience D. Choose the right kewords so that search engines will find her blog
Identify her audience
What is the most effective way to handle an illegal or inappropriate question during an interview
If you find the question harmless and if you want the job, go ahead and answer it
What is the most accurate statement about sland and buzzwords? A. If you want to sound professional, avoid using slangy expressions and buzzwords in your writing. B. Buzzwords are informal words with arbitrary and extravagantly changed meanings that quickly go out of fashion C. Buzzwords are technical terms that are meant to express rather than impress D. Slang and buzzwords will help your writing sound hip and current
If you want to sound professional, avoid using slangy expressions and buzzwords in your writing
Which statement does not describe the body of a formal business report
Incidental and supporting materials are placed strategically throughout the body of the report
To make your business messages more readable, you can do which of the following? A.add footnotes B. Incorporate numbered and bulleted lists C. Include a bibliography at the end D. Eliminate white space
Incorporate numbered and bulleted lists
Jose is suggesting to the dean of his business school that a new course be added at his university after learning about new trends during his internship. He begins his message with reasons and supporting documentation, followed by a topic sentence stating his recommendation. He is using the ______ paragraphy plan. A. Indirect B. pivoting C. transitional D. direct
Indirect
Liam is writing a report to his supervisor about using social media sites to improve communication with customers. His supervisor has no experience using social media for marketing. What organizational style should Liam use for his report
Indirect pattern
Goldstar Investments has just learned that it is being sued for securities fraud. After gathering information and confirming the lawsuit, what should top management at Goldstar do next
Inform all Goldstar employees either personally or via electronic messages
Which of the following is an example of a recommendation
Institute a wellness program to encourage employees to improve their health by adopting healthy habits
Which of the following statements about the digitital era is most accurate? A. Twitter, podcasts, and wikis are part of the new user-centered virtual environment called web 1.0. B. Internet users have the power to create web content. C. Businesses are in complete control of their marketing D. Everything posted online is fact checked
Internet users have the power to create web content
Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communitcation with his colleagues? A. assume that his colleagues will speak English well because it is so widley used around the world. B. learn how to speak Vietnamese fluently. C. assume that a yes, a nod, or a smile indicates comprehension. D. Listen without interrupting
Listen without interrupting
Select the sentence with an active-voice verb. A. The sales meeting has been scheduled for Friday. B. Many companies now offer wellness programs. C. The contract must be signed by all parties. D. The applicant was contacted by the hiring manager
Many companies now offer wellness programs
Which of the following sentences contains a comma splice? A. Miguel will write the document, but Alicia will proofread it. B. Miguel will write the document, Alicia will proofread it. C. Miguel will write the document; however, Alicia will proofread it. D. Miguel will write the document. Alicia will proofread it.
Miguel will write the document, Alicial will proofread it.
If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response
No, I have no questions at this time
Which of the following statements about the education section of a résumé is most accurate
Once you have attended college, you can omit high school information
What is the most common type of hiring/placement interview
One-on-one interviews
Which of the following sentences demonstrates parallelism? A. In my current position, I interact with customers, input orders, and am responsible for updating the cmpany's Facebook page. B. Our new CEO's objectives are to improve employee morale, to boost revenues, and to enhance community relations. C. Collecting, organizing, and documentation-- these are important steps in researching a problem D. The person we hire for this position should be flexible, reliable, and have good organizational skills
Our new CEO's objectives are to impove employee morale, to boost revenues, and to enhance community relations is parallel.
Which of the following is the best example of business writing? A. It would be advantageous for you to enlighten your employees regarding the company's new social media policy. B. Please tell your employees about the company's new social media policy. C. You are hereby advised to inform your employees about the new social media policy that has been adopted by the company D. The individual referenced above must inform his or her subordinates in regard to the company's new social media policy.
Please tell your employees about the company's new social media policy
Ran is starting a new job search. What is the best advice you can give her about preparing her résumé
Prepare a customized résumé to fit each company and position
What type of technology makes it possible to locate and identify a computing device as soon as users connect to the network? A.Cloud computing technology B. Blogs, podcasts, and wikis C. Telephony D. Presence technology
Presence technology
Nadia is conducting research on the use of social networking sites by observing how her coworkers use these tools in the workplace. What type of data is she collecting
Primary data
Which of the following documents would most likely use an introduction, a proposed solution, staffing, a schedule and/ or costs, and authorization organization? A. e-mail message B. Analytical report C. Proposal D. informational report
Proposal
Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction
Providing a detailed analysis of the problem
Which of the following is a compound sentence? A. If you have any questions, please e-mail me. B. Before the meeting ended, Sofia shared her new product idea; consequently, her ideas were included in the meeting minutes. C. Raymond applied for the position, and he was called for an interview two days later. D. It's highly likely that your request for leave will be approved
Raymond applied for the position, and he was called for an interview two days later.
Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities. What should Thomas do when delivering his presentation
Save time at the end for audience questions
Which of the following statements about searching for a job online is least accurate
Searching for a job online has completely replaced traditional methods
Which of the following should you do when planning a question-and-answer period after an oral presentation
Set a time limit for questions and answers
Heather wants to convince her supervisor to invest in new smartphones for the sales staff. What is the best thing Heather can do in her proposal
Show how the smartphones will improve the ability of sales staff to stay in touch with clients, resulting in greater productivity and higher sales
Which of the following is a dependent clause? A. on the 15th of this month B. Except for our main competitor C. Since the company began selling stock to the public D. Your interview went well
Since the company began selling stock to the public
What is the most accurate statement about liability and legal issues related to text messaging? A. Because text messaging is so informal, messages sent or received cannot create legal liability for a company. B. Companies cannot be held responsible if an employee gets into an accident while texting and driving on the job C. Some organizations have instituted detailed digital-age e-policies, offer formal employee training, and use technology tools such as monitoring, filtering, and blocking. D. Spam is a concern only with email, not with instant messaging
Some organizations have instituted detailed digital-age e-policies, offer formal emplyee trianing, and use technology tools such as monitoring, filtering, and blocking.
So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines is an example of: A. identifying the message's purpose B. spotlighting audience benefits C. emphasizing sender benefits D. analyzing the task
Spotlighting audience benefits
Erin will be searching for a job online and wants to make sure she doesn't waste her time. What is the best advice you can give her
Stay focused on a specific goal
A claim message should close with a clear statement of what you want done (a refund, replacement, or credit to your account, for example)
T
A good way to begin a negative-news letter to a faithful customer is to show appreciation for the reader's business
T
A grant writer is the vital connecting link between a funder and the grant seeker
T
An annual sales report covering the Medical Instruments Division, Computer Supplies Division, and Consumer Products Division should be organized by component
T
An important goal when delivering negative-news messages is to maintain friendly relations with the receivers and to regain their confidence
T
Arriving on time, being courteous, dressing appropriately, and greeting the receptionist confidently are examples of positive nonverbal messages you should aim to send during an interview
T
Asking yourself What is my unique selling point? can help you develop your personal brand
T
Drawing conclusions naturally involves a degree of subjectivity, but your goal should be to remain objective
T
During his presentation Michael said, Let me now review the two possible solutions we've discussed so far. He has used a verbal signpost to help his audience recognize the organization of and key points in his presentation
T
During salary negotiations, be sure to get the agreed-upon amount in writing
T
Formal experimentation produces data suggesting causes and effects
T
In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility
T
Malcolm wants to come up with a graphic that will clearly show new staff members how a customer's order proceeds from sales to delivery. The best graphic for him to use is a flowchart
T
Most proposals are external
T
One of the most effective strategies for reducing stage fright is knowing your subject thoroughly
T
In which of the following situations is the writer being unethical
Taylor writes an e-mail message focusing on a small perk offered in the new health coverage, but she deliberately de-emphasizes a reduction in total coverage
What is the most accurate statement about instant messaging (IM) and text messaging? A. Using text messaging and instant messaging for business communication will make you look unprofessional. B. Text messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service C. Instant messaging and text messagin use the same technology and are used for the same purposes D. Text messaging enables you to use the internet to communicate in real time in a private chat room with one or more individuals
Text messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service
Which of the following represents the best business writing? A. This e-mail message is to inform you that the CEO wil be visiting our branch tomorrow. B. The CEO will be visiting our branch tomorrow C. You should be aware that the CEO will be visiting our branch tomorrow. D. The CEO will be visiting our branch tomorrow for a period of three hours
The CEO will be visiting our branch tomorrow.
Which of the following statements about business reports is most accurate
The larger an organization, themore vital the exchange and flow of information becomes
Which of the following statements would not be appropriate for a letter or memo of transmittal
The questionnaire shown here was used to collect data for this report
Globally, ethical codes of conduct are becoming more sophisticated and accessible. A. True B. False
True
In a practical sense, effective persuasion shows how you can help solve a problem or make life easier for your audience
True
In view of the fact that is considered a flabby expression. A. True B. False
True
Learning more about the powerful effect that culture has on behavior will help you reduce friction and misunderstanding in your dealings with people from other cultures. A. True B. False
True
Minimizing speakerphone use and avoiding the use of heavy perfumes or colognes are examples of respecting coworkers' space. A. True B. False
True
Placing the main idea first or last in a sentence is a good way to emphasize the idea. A. True B. False
True
Rafael wants to compare male and female responses to a survey about perceived effectiveness of new campus safety efforts. To do so, he should cross-tabulate the data
True
Which of the following would be an effective persuasive technique for a manager attempting to persuade her employees to take part in a wellness program
Using warm words and a conversational tone
Which of the following is an appropriate statement when saying no to job applicants
We appreciate your interest in our company and wish you every success in your job search
Which of the following sentences avoids the use of trite business phrases? A. The application will be sent under separate cover. B. Enclosed please find a coupon to use during your next visit C. Whe have recieved your loan application D. Please do not hesitate to call me if you have questions
We have recived your loan application
You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline? A. spam B. web security threats C. phishing D. adware and spyware
Web Security Threats
Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Renzo and his colleagues are using what type of collaboration technology? A. audioconferencing B. Web conferencing C. Instant messaging D. a blog
Web conferencing
To optimize professionalism when receiving telephone calls, which of the following should you do
When answering your telephone, identify yourself immediately
Which of the following would not appear in the operations and management section of a business plan
Who your competitors will be
A former supervisor has already agreed to be one of your references. What should you do after a job interview
Write an e-mail message to your former supervisor to tell him or her about the position and company and to review what you would like him or her to stress to the prospective employer
Which of the following statements about communicating in today's workplace is most accurate? A. Today's emphasis on teams means more face-to-face communication and less writing. B. Communication typically flows one way: from businesses to consumers. C. Writing skills are more important today than ever because online media requires more writing, not less. D. Increasing number of workers are enjoying more defined working hours.
Writing skills are more important today than ever because online medial requires more writing, not less.
Which is the most effective statement in a letter to a customer denying a claim
You can purchase a replacement battery pack at a 30 percent discount
You are opening a new restaurant and realize that customers might post reviews online. What should you do
You should do all of these
A career e-portfolio is
a collection of digital files that can be navigated with the help of menus and hyperlinks much like a personal website
Which of the following components is typically included in a formal proposal but is optional in an informal proposal
abstract or summary
For a job candidate, the interview is an opportunity to
accomplish all of these
The hidden job market
accounts for up to 80 percent of all positions available at any giventime
Jared is analyzing the information he found on a website before he includes it in an analytical report for a client. In checking for evidence of bias, use of references, and errors in spelling and grammar, Jared is evaluating the
accuracy of the website
Leaning forward, maintaining eye contact, and listening to more than a person's spoken words are ways to show that you are: A. capitalizing on lag time B. aware of gender differences C. separating facts from opinions D. actively involved
actively involoved
U.S. businesses and those of other countries are seeking to expand around the world for many reasons, including the passage of favorable trade agreements, growing numbers of middle-class consumers in emerging nations, and _______. A. increasing slaes growth in their home countries B. advances in transportation C. limited communication technologies D. growing domestic markets
advances in transportation
After writing a follow-up message to thank your interviewer, your next step should be
alerting your references that they may be contacted
The flabby expression, at this point in time, could be replaced by which of the following words? A. now B. currently C. presently D. all of the above
all of the above
Which of the following elements of a collaborative document should you consider commenting on in an effort to edit without making enemies? A. tone B. purpose C. organization D. all of the above
all of the above
Before Puya's job interview, she wants clean up any digital dirt that an employer might locate about her through a Google or social media search. What should she do
all of these choices
Which of the following statements about illegal and inappropriate interview questions is accurate
all these statements are accurate
What is the best time to distribute handouts during a presentation
at the end of your presentation
A letter of transmittal submitted with a formal proposal should
briefly present the major features and benefits of the proposal
Which section of a proposal typically identifies the problem and discusses the goals or purposes of the project
background
You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be unsupportive of your ideas. You should
be calm and controlled and speak evenly and slowly
Which of the following is the best advice regarding nonverbal messages during your presentation
be enthusiastic and let your body show it
Travis will be returning an employer's call and wants to make sure that the first conversation is impressive. What should he do
before he hangs up, reconfirm the date and time of the interview
When preparing your customized résumé
begin with your name, address, telephone number, and e-mail address.
A message has high skim value when it _____________. A. can be browsed quickly for main ideas B. is one paragraph long C. is submitted on paper rather than e-mail D. has no grammatical or mechanical errors
can be browesed quickly for main ideas
The executive summary of a business plan
can be combined with the mission statement
Mary-Beth is using transitional expressions such as for example and in other words in a report. In using these phrases, she is attempting to
clarify points
Liliana must be able to access her company's accounting records and accounting software from remote locations. What technology will allow her to store and to acces data and software application in remote network clusters? A. e mail B. twitter C. cloud computing D. social networking sites
cloud computing
What type of sentence fault results when a writer joins two independent clauses with a comma? A. run-on sentence B. comma splice C. Fragment D. Simplee
comma splice
During his research, Anthony notices that employees who dress professionally in the workplace have higher productivity figures. Anthony has identified a possible
correlation
While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners. He then paused and asked his audience, " what questions do you have so far?" Clayton was striving to overcome communication barriers by _____. A. questioning his assumptions, biases, and prejudices B. improving his language and listening skills C. creating an environment for useful feedback D. reducing physical distractions
creating an environment for useful feedback
Business Source Premier (EBSCO) and Lexis Nexis Academic are examples of research
databases
Clauses that begin with words like although, since, because, when and if are usually _________. A. independent B. dependent C. direct D. indirect
dependent
Josh knows that his co-workers will be pleased by the creation of a new leave-reporting system that will save them time. Which organizational pattern should he use in writing the message about the new system? A. indirect pattern B.geographical pattern C. chronological pattern D. direct pattern
direct pattern
To minimize stress during a job interview
do all of these
Visual aids for intercultural presentations should
do all of these
an effective introductory paragraph of a business report will
do all of these
Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while
editing, rehearsing, and evaluating
The first word of every item in a numbered or bulleted list should be capitalized. A. True B. False
false
The following sentence is an example of effective business writing: As per your request, further instructions will be sent to you under separate cover. A. True B. False
false
The most common type of hiring/placement interview is the panel interview
false
The verb phrase in the following sentence is in the active voice: Kaitlyn was accepted into an MBA program. A. true B. false
false
When following up after an interview, you should avoid adding new information about your qualifications or experiences
false
When writing blog entries, use passive verbs, use formal language, and avoid contractions. A. true B. false
false
You should avoid apologizing in a negative-news message because doing so admits responsibility
false
Bold, italics, and underlining are examples of ________________- A. Typefaces B. flags C. fonts D. headings
fonts
Blake has just written an e-mail message to his colleagues. Before sending it, he wants to make sure that it has high skim value. In doing so, he is checking ______________- A. conciseness B. format C. clarity D. punctuation
format
Nora is aware that some of her report's content may not be well received by some of her readers. What type of headings should she use
functional headings
Organizing information includes two processes: ___________and ______________. A. researching; listening B. grouping; strategizing C. brainstorming; composing D. drafting; revising
grouping; strategizing
In a formal report, the letter or memo of transmittal usually
highlights the report's findings, conclusions, and recommendations
The introduction to a proposal typically
highlights the writer's qualifications.
The major differences between the direct and indirect strategies are whether you start with a buffer and
how early you explain the reasons for the negative news
Editing is the process of ________________. A. correcting the grammar, spelling, punctuation, format, and mechanics of your message. B. finding and correcting errors in documents seeking to persuade C. improving the content and sentence structure of your message D. improvivng text messages and tweets
improving the content and sentence structure of your message
The table of contents for a short formal business report should
include all headings
Daniel is resigning from his position as a management consultant and would like a permanent record of his official resignation. Which of the following is the best communication channel for him to use to inform his supervisor of his resignation? A. Letter B. e-mail message C. voice mial message D. text message
letter
Steven is an analytical, action-orientedperson and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture. A. Low-context B. spiral logic C. high-context D. intuitive
low-context
A strong motivator that encourages ethical behavior in business is the desire to
maintain one's reputation and credibility
What is the biggest mistake job seekers make when writing cover messages
making them sound too generic
Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in
memo format
Short (eight or fewer pages) informal reports addressed to an internal audience are usually presented in
memo format
Concise writing significantly affects organizations because time equals___________. A. business B. money C. vacation D. customers
money
Colleen is especially nervous about an upcoming workplace presentation. She should
present her first sentence from memory
Because they contain many parts that serve different purposes, formal reports are somewhat redundant. To avoid sounding repetitious, you should
present the data slightly differently
The most important information in a press release should be
presented early
Deciding whether to use the direct or indirect strategy and thinking through the reasons for the bad news are examples of
prewriting
The best way to evaluate your finished written message is by __________. A. determining the readablility level B. running through a grammar/style checker program C. receiving feedback D. asking someomone to proofread it for you
receiving feedback
The statement A Kodak all-in-one printer may cost a little more, but you'll pay far less for replacement ink than you will with other printers
reduces resistance
Which of the following are examples of periodic (activity) reports
sales, accounts payable, and personal reports
One of the best ways to use LinkedIn is to
search for a company in which you are interested.
Google, Bing, Yahoo Search, and Ask are examples of
search tools
________ data result from reading what others have experienced or observed and written down
secondary
__________ data result from reading what others have experienced or observed and written down
secondary
Grant proposals aim to
secure funding
An ALL-CAPS e-mail message is often read as ______________. A. positive emphasis B. shouting C. deadline oriented D. humor or sarcasm
shouting
Heidi is writing a report about ways to reduce the time it takes to process a customer return and is determining why the topic is worth investigating at this time. Heidi is considering the ________ of the report
significance
The section in the introduction to a formal business report that tells why the report topic is important is the
significance
Favorable trade agreements ________. A. are causing markets to shrink B. do not apply to third-world countries C. are a passing trend D. significantly open global markets to imports and exports
significantly open global markets to imports and exports
The take-away provided in the conclusion of your presentation should
tie in with the opening or present a forward-looking idea
Which of the following is the best conclusion for an oral presentation
to ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program
Inflating your job titles and responsibilities on your résumé is
unethical and should be avoided
Most job refusal letters
use Indirect Strategy
Helpful previews, summaries, and transitions in an oral presentation are examples of
verbal signposts
Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. Because members use technology to stay connected, Malcolm is part of a: A. departmental team B. cross-functional team C. virtual team D. self-directed team
virtual team
Peter must deny an employee's request to work from home two days a week. What is the best way to begin this bad-news message
you are an extremely valued member of our team, and we all benefit from being able to work with you face-to-face on a daily basis
One way to evaluate a message effectively is to think of your writing as taking the place of ________________. A. a telephone call B. your resume C. a gift D. your personal appearance
your personal appearance
