BUS 100 Ch 10,

The roles and responsibilities of HRM professionals have evolved primarily because:

1. organizations recognize that employees are their ultimate resource 2. changes in the law have rewritten traditional practices

Which federal law makes it illegal to discriminate against those over 40 because of their age?

Age Discrimination in Employment Act of 1967

The Civil Rights Act of 1964 outlawed in employment based on sex, race, creed, religion, or national origin.

discrimination

Title VII of the Civil Rights Act prohibits in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin.

discrimination

According to Herzberg's theory, employees require basic tools to do their work and are ______ in their absence, however, employees are ____ when involved in decision making.

dissatisfied motivated

Human resource management was called when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

The elements of scientific management include:

rules of work method time

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

1. giving it broad powers to enforce Title VII 2. mandating specific record-keeping procedures 2. issuing guidelines for employer conduct in complying with EEO

The Occupational Safety and Health Act of 1970 specified that employers must:

1. provide safety equipment to employees 2. limit exposure to hazardous substances

Job enrichment theory is based on the higher-level motivators of which theorists?

Abraham Maslow Frederick Herzberg

"The Principles of Scientific Management" was written by ____.

Frederick Taylor

What were the goals of Taylor's scientific management?

Increase worker productivity Benefit the firm Benefit the worker

Attending college classes is an example of which level of Maslow's Hierarchy of Needs?

Self-actualization Needs

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

Taylor's method was to:

determine the one "best" way teach people the one best way to do their jobs study the most efficient way to do a task

A major provision of the Civil Rights Act of 1964, Title VII was that it prohibited discrimination in employment based on:

religion sex race

Which of these are basic elements of Taylor's Scientific Method?

rules of work method time

Taylor's method of studying workers to find the most efficient ways of doing things and then teaching people those techniques is called

scientific management.

Firms face a(n) of skilled workers in areas such as science, engineering, technology, and clean energy sources.

shortage

The Age Discrimination in Employment Act of 1967 outlawed employment practices that discriminate against people over the age of:

40

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as ______ studies.

time-motion

The changes in the U.S. workforce that create challenges for human resource managers include:

1. new workers who are undereducated 2. more single-parent homes 3. employees who want leisure time

Small businesses can motivate their workers without increasing costs by giving them:

a collaborative work environment stock options or equity stakes

The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was:

productivity continued to increase regardless of changing conditions

The Age Discrimination in Employment Act:

1. allows mandatory retirement in the airline industry 2. bans mandatory retirement in most organizations

Frederick Taylor wrote:

The Principles of Scientific Management

Employers must know and act in accordance with the legal rights of their employees or risk costly .

court cases

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:

the need to retrain workers

The change from traditional manufacturing to service and high-tech manufacturing requires highly job skills.

technical

The management research that helps us understand worker satisfaction and motivation is:

the Hawthorne Studies

Knowing which management _____ have worked in the past affects how management evolves in the future

theories

Studies of the tasks performed in a job and the ______needed for each is time-motion study.

time

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by:

Frederick Herzberg

Achieving increased productivity to benefit the worker and the firm was the goal of:

Frederick Taylor

According to Herzberg, another name for hygiene factors is:

maintenance factors

Maslow's theory states that once needs are met they:

no longer motivate