BUS 100 Ch 7

1. SWOT analysis

1. A ______________ is a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

31. PMI

31. In a _____________, all the pluses for a solution are listed in one column, all the minuses in another and the interesting implications in a third column.

32. Brainstorming

32. When individuals are involved in ________________, they are coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas.

33. Problem solving

33. _____________________is the process of solving the everyday problems that occur: it is less formal than the decision-making process and usually calls for quicker action.

34. Transparency

34. Presenting company facts and figures in a way that is clear and apparent to all stakeholders is commonly known as _________________________

4. Tactical planning

4. The process of ________________involves developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.

5. Knowledge management

5. Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm is known as _______________.

6. Middle management

6. The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling is called ____________.

7. Decision making

7. The process of _______________means choosing among two or more alternatives. 2

8. Autocratic leadership

8. An individual who demonstrates _______________________makes managerial decisions without consulting others.

10. Vision

10. A _______________is an encompassing explanation of why the organization exists and where it's trying to head.

11. Participative (democratic) leadership

11. When an individual uses ____________________, managers and employees work together to make decisions.

12. Strategic planning

12. ___________________________is the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

13. Staffing

13. The management function of _____________includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

14. Technical skills

14. Skills that involve the ability to perform tasks in a specific discipline or department are considered __________________________.

15. Free rein leadership

15. The leadership style known as _______________ involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

16. Planning

16. The management function of _____________involves anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

17. Top management

17. The highest level of management, consisting of the president and other key company executives who develop strategic plans is called ____________________________.

18. Contingency planning

18. When a manager does ______________________, he or she is in the process of preparing alternative courses of action that may be used if the primary plans don't achieve the objectives of the organization.

19. Organization chart

19. A(n) __________________is a visual device that shows relationships among people and divides the organization's work: it shows who is accountable for the completion of specific work and who reports to whom.

2. Internal customers

2. Individuals and units within the firm called ___________________receive services from other individuals or units.

20 Management

20. _____________________is the process used to accomplish organizational goals through planning organizing, leading, and controlling people and other organizational resources.

21. Conceptual skills

21. _________________involve the ability to picture the organization as a whole and the relationship among its various parts.

22. Controlling

22. The management function of ______________involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.

23. Leading

23. Creating a vision for the organization, and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives is called ________________.

24. Supervisory management

24. The level of management known as _________________includes managers who are directly responsible for supervising workers and evaluating their daily performance. 3

25. Goals

25. Broad, long-term statements known as ________________ are accomplishments an organization wishes to attain.

26. Enabling

26. _____________means giving workers the education and they need to make decisions.

27. Operational planning

27. When a manager is doing ___________________ he or she is setting work standards and schedules necessary to implement the company's tactical objectives.

28. External customers

28. Dealers, who buy to sell to others, and ultimate customers, or end users, who buy products for their own personal use are called _______________________.

29. Mission statement

29. The ____________________ is an outline of the fundamental purposes of the organization.

3. Objectives

3. ______________ are specific short- term statements detailing how to achieve the organization's goals.

30. Human relations skills

30. Skills that involve communication and motivation, called ___________________, enable managers to work through and with people.

9. Organizing

9. The management function of ________________ includes designing the structure of the organization, and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives.