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Operating plans tend to focus on the

daily problems facing a manager

An example of a focus strategy would be for an airline to

diversify into a broad range of products and services

You have good global leadership skills when you can:

effectively lead people from other cultures

A whistle blower is an employee who

exposes organizational wrongdoing

The position of vice-president of information systems can most accurately be classified as a(n):

functional manager

A distinguishing feature of a multinational corporation is that it:

has units in two or more countries in addition to its own

Information technology executive Darryl likes to pore over a lot of information before making a decision, and he also likes to commit to one course of action. His decision-making style is therefore characterized as

hierarchic

A problem is technically defined as a discrepancy between the

ideal and actual conditions

Nick is a successful entrepreneur, so he probably emphasizes which of the following dimensions in his work?

inattentiveness

Sherri Jackson is a sales manager. She searches the Internet to find new potential markets for her products. Jackson is most directly making use of ____ resources.

information

Under a just-in-time inventory system, inventory is moved into a plant as soon as

it is needed

A firm is said to have good corporate social performance when:

stakeholders are satisfied with its level of social responsibility

Julio was going to recommend a new billing system for the hospital where he works. However, he does not want to upset the executive who installed the system, so he does not make the recommendation. Julio has fallen into the:

status quo trap

The two planning roles for manager involve:

strategy and operations

The purpose of a SWOT analysis is to assess

strengths, weaknesses, opportunities, and threats

The condition of groupthink is likely to occur when group members

strive too hard for consensus

A major approach for an organization to enhance creativity and innovation is to:

systematically gather ideas from inside and outside the company

On the job, Candice coordinates the work of a small group of people and acts as a catalyst. Her job title is most likely:

team leader

Policies serve as guidelines to action:

that still allow for some interpretation

The North American Free Trade Agreement (NAFTA) creates liberal trading relationships among:

the United States, Canada, and Mexico

A decision tree graphically depicts

the alternative solutions available to solve a problem

According to the concept of moral intensity, a worker is most likely to behave ethically and legally when:

the consequences of the act are substantial

A key difference between a vision and a mission is that

the mission relates more to today's realities

A success factor for businesses in the global marketplace is to:

think globally, act locally

The two major variables considered by Gantt charts and milestone charts are

time and activity

The purpose of a heuristic in decision making is to

simplify the decision-making process

Management by objectives (MBO) is a(n)

application of goal setting and planning

A key characteristic of multicultural workers is that they

are convinced that all cultures are equally good

Making sure that competent persons fill positions is part of which managerial role?

staffing coordinator

Which one of the following is not recommended as a method for a company to protect itself against sexual harassment charges?

Retaliate swiftly against employees who bring forth charges of harassment

Which one of the following questions is not asked in six-question ethics test?

What can we possibly get away with?

An expected value for a decision tree is the value you would expect if

a particular decision is made a large number of times

The major purpose of the European Union (EU) is to turn member countries into:

a single marketplace for ideas, goods, and services

When two pharmaceutical firms get together to market a drug, their strategy is referred to as

a strategic alliance

An effective goal is

achievable by a competent worker

An important role for the team leader is to:

act as a catalyst and facilitator

Juanita is a data-driven manager, so she

bases her decisions on facts

A key feature of the global startup is that it:

begins business as an international company

The symptoms of culture shock usually stem from:

being abruptly placed in a foreign culture

The results of a time-series analysis are best represented by a(n)

chart or graph showing past trends and predicted future trends

With respect to diversity, an employee network group consists of?

company employees who affiliate on the basis of a demographic or cultural identity.

Emotional intelligence generally deals with the ability to

connect with people and understand their emotions

Which function of management is most involved with energizing, directing, activating, and persuading others?

leading

A key aspect of lateral thinking is that it

leads to many different solutions to a problem

A major reason that decision making is often not such a rational process is that there are

limits to how much information people can process and recall

A major advantage of offshoring for some American companies is that they?

lower costs and therefore become more competitive

The process of using organizational resources to achieve organizational objectives through planning, organizing and staffing, leading, and controlling is called:

management

A major advantage of group decision making is that

members are likely to be committed to a decision

McDonald's states that it would like "to satisfy the world's appetite for good food, well-served, at a price people can afford." The preceding reflects McDonald's

mission

The firm's purpose and where it fits into the world is identified by the:

mission

Business ethics deals primarily with:

moral obligation

A key part of developing your managerial skills would be to:

obtain feedback on your performance

Bonita is an ethically centered production manager so she will ship a product:

only after all its problems have been eliminated

A contingency plan is implemented if the

original plan cannot be implemented

According to concept of moral laxity, workers will often behave unethically because:

other issues seem more important at the time

CEO Maria is so convinced that company sales will triple, that she commits the company to lavish new expenses without making contingency plans if the sales growth does not take place. Maria might be falling into the

overconfidence trap

Assume that Motorola developed a cell and camera phone so small it comes with a strap to wear on the wrist like a watch. Which strategy does this product launch most likely fit?

product differentiation

The purpose of visualization for making better decisions under crisis is to:

rehearse in your mind how you will react to the crisis

Fixed cost in break-even analysis refers to the cost that

remains constant no matter how many units are produced.

Strategic plans are designed to

shape the destiny of the firm

The break-even point occurs when

total costs and total revenues are equal

Creativity is the most likely to occur when you are

totally involved in your work "in the zone"

The purpose of tactical planning is to

translate strategic plans into specific goals and plans for organizational units

The behavioral approach to management emphasizes:

understanding people

An advantage noted of globalization is that:

worries about job security diminish


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