Ch. 11 Quiz

Which of the following is not something a manager should do to communicate better across cultures? A) assume similarity until difference is proven B) emphasize description rather than interpretation C) practice empathy D) interpret the situation from the differing perspectives of all concerned E) treat interpretations as a working hypothesis

A

Communication messages that are passed through a great many people will most likely suffer from which of the following? A) selective perception B) distortion C) lack of non-verbal cues D) information overload E) formal communication integration

B

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. Team A must operate very quickly to meet stringent deadlines. The quality of the final project depends highly on Team A's output, so Team A must also work very accurately. Which of the following network structures should Harriet choose for this team? A) chain B) wheel C) mesh D) star E) all-channel

B

Ideally, a chain network should be used when ________. A) high speed of information transfer is desired B) accuracy of information is most important C) the network is expected to facilitate emergence of a leader D) high member satisfaction is desired E) the teams using the chain network are self-managed teams

B

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed? A) assume certain universal similarities B) emphasize description rather than interpretation C) practice empathy D) assume differences until similarity is proven E) treat interpretations as a working hypothesis

B

Which of the following is not a drawback of written messages? A) They're time consuming. B) They are unlikely to be well thought-out. C) They lack built-in feedback mechanisms. D) It is difficult for senders to confirm whether they have been received. E) They may be misinterpreted by their receivers.

B

Which of the following is not a recommendation to effectively manage e-mail? A) Don't check e-mail in the morning. B) Check e-mail throughout the day. C) Stop sending lots of e-mails. D) Unsubscribe to e-mail newsletters you don't need. E) Check e-mail in batches.

B

Which of the following values is most likely to be important to low-context cultures? A) status B) directness C) titles D) trust E) space

B

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences. A) educational qualification B) gender C) age D) religion E) social class

C

For a manager, it is worth understanding the grapevine in the organization because ________. A) it is the least costly way of transmitting information B) it improves employee motivation C) it helps tap into employee anxieties D) it increases job satisfaction for the employees E) it improves team efficiency

C

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan? A) nonverbal communication B) oral communication C) written communication D) grapevine communication E) lateral communication

C

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________. A) communication apprehension B) filtering C) selective perception D) emotional block E) information overload

C

Which of the following is an example of upward communication? A) A team leader sends an e-mail to one of her team members giving him feedback about his performance. B) A team leader sends an e-mail to his team members pointing out problems that need attention. C) A team member sends an e-mail to his team leader informing her about the problems faced by him on the current project. D) A manager sends an e-mail to all members in the organization informing them about new policies and procedures. E) A team member sends an e-mail to his colleague informing him about the latest changes in the specifications of the project.

C

Which of the following statements is true regarding oral communication? A) It is often tangible and verifiable. B) It can be stored for an indefinite period. C) The sender can quickly obtain feedback from the receiver. D) As compared to written communication, it is more likely to be well thought out, logical, and clear. E) In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.

C

With regard to the grapevine and rumors, a manager should try to ________. A) ignore it B) destroy it C) limit its range and impact D) use it to her advantage E) encourage its use

C

All of the following are examples of downward communication flows except ________. A) managers assigning goals B) managers informing employees of procedures C) managers pointing out problems that need attention D) employees completing attitude surveys E) managers telling employees to work more quickly

D

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale? A) leaving the team as a wheel network and encouraging team members to share the leadership responsibility B) restructuring the group as a chain network and replacing the leader with another group member C) leaving the team leader in place and restructuring the group as a chain network D) transferring the team leader to another group and restructuring the group as an all-channel network E) leaving the team as a wheel network and replacing the team leader with another group member

D

If a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager, the communication network is said to be a(n) ________ network. A) mesh B) all-channel C) star D) chain E) wheel

D

When all communication is channeled through one central figure, a(n) ________ communication network exists. A) all-channel B) chain C) mesh D) wheel E) ring

D

Which of the following is not a barrier to effective communication? A) filtering B) silence C) selective perception D) information overload E) the grapevine

E