BUS 3382

A verb that is paired with a second element that changes the meaning of the verb is called a(n) ______.

two-word verb

In the United States, people tend to regard deadlines and punctuality as ______.

very important

Physical behaviors like body movements and positions are ______.

different from culture to culture

A person who is very concerned about punctuality and time management is said to be ______.

monochronic

During a business meeting, which of the following groups of people is most likely to introduce themselves using their first name?

Americans

In which cultures do people tend to stand close together because standing apart is considered impolite? (Choose every correct answer.)

Arabian South American

Which of the following are appropriate uses of stereotypes? (Choose every correct answer.)

As a method of understanding what people from other cultures expect from you As basic models for understanding to be adjusted as you gain a better understanding of the individual

Fast, short steps are common in cultures from what area of the world?

Asia

In general, which of the following groups of people tends to be hesitant about writing comments online?

Asians

Which of the following are true about countries with a low power distance? (Choose every correct answer.)

Authority is widely shared. Decisions tend to be made by committee.

Which of the following practices should be avoided even when international partners engage in them? (Choose every correct answer.)

Bribery Buying information or influence Negotiating without intending to keep your promises

Which of the following accurately describe communication in a high-context culture? (Choose every correct answer.)

Communicators rely on shared assumptions to provide context. Background information is limited.

Researching which of the following topics is least likely to help you achieve a holistic, or big-picture, understanding of a culture?

Cuisine

What is considered the global language of business?

English

To someone from a low-context culture, what may a person from a high-context culture appear to be? (Choose every correct answer.)

Evasive Indecisive

In order to improve your cross-cultural communication with a new international business client, which of the following topics should you study? (Choose every correct answer.)

Favorite foods from your client's culture Religious holidays observed in your client's country The travel customs of your client's country of origin

What are people from cultures that have looser standards regarding intimate address more likely to ask about during an initial meeting than people from cultures that are more restrained in their use of intimate address?

First name

People from which of the following countries prefer sustained eye contact? (Choose every correct answer.)

Germany United States Britain

The movement of which of the following body parts is the most vital to human communication?

Hands

How do people from low-context cultures tend to appear to people from high-context cultures? (Choose every correct answer.)

Impolite Aggressive

Which of the following are ways in which customer relationships are improved by effective cross-cultural communications? (Choose every correct answer.)

Improved understanding of customer needs More persuasive explanation of how your company can meet customer needs

Which of the following countries tend to be polychronic? (Choose every correct answer.)

India

Why is identifying your personal communication style before a cross-cultural business encounter important?

It can help you exercise patience and understanding with people who have different cultural traits.

Why is stereotyping generally regarded as negative?

It leads to prejudices and a failure to recognize the true nature of others.

Which of the following cultures is the least frank, making great effort not to offend or lose face?

Japanese

What is important to do when researching the culture of your international business partners? (Choose every correct answer.)

Know your company. Know yourself.

People from cultures that value social hierarchy and have a high power distance tend to form online relationships that are which of the following? (Choose every correct answer.)

Long-lasting Carefully cultivated

What are the negative effects of English being used as the global language of business? (Choose every correct answer.)

Native English speakers assume that non-native speakers will have an easy time understanding them. Fewer native English speakers learn a different language.

Which of the following are examples of two-word verbs? (Choose every correct answer.)

Pass up Do over

Which of the following is most important to do before engaging in a cross-cultural business encounter?

Research your partner's customs and country of origin.

Which of the following phrases are examples of slang or colloquialisms that might confuse non-U.S. communicators? (Choose every correct answer.)

We missed the mark. Let's get in touch tomorrow. I'm bearish on our chances for success.

Which of the following is the best way to ask someone from a different culture about scheduling a meeting?

When would you like to meet?

Which of the following should be avoided when asking questions of someone from a different culture? (Choose every correct answer.)

Yes/no questions Double questions Negative questions

A food that is widely enjoyed in one country but is not found elsewhere would be considered a component of ______.

a national culture

In general, colloquial phrases common in the United States are best used with ______.

a native English speaker from the United States

When people do not conform to the stereotypes about their culture, you should ______.

abandon the stereotype and adapt to their individual perspective and behaviors

The process by which one translator translates a message into his or her language and a second translator translates it back into the original language to see how closely it matches the original message is called ______.

back translating

The body positions and movements that are common to each culture ______.

can affect the communication process

Words or phrases that are commonly used to mean something different from their official definition, such as kick off, get the ball rolling, and head for the hills are known as ______.

colloquialisms

In many Middle Eastern and Asian countries, looking directly at people who are older or in a position of authority is considered ______.

disrespectful

Which of the following is the correct definition of stereotyping?

drawing conclusions about others based on broad generalizations about their culture

Racism, sexism, homophobia, and exploitation of workers and the environment are examples of ______ problems that may come up in international business exchanges.

ethical

A businessperson from the United States who views the physical, mental, and social behaviors of a foreign colleague as abnormal is engaging in ______.

ethnocentrism

A tendency to see one's own cultural programming as normal and other cultures as abnormal is called ______.

ethnocentrism

True or false: Hand gestures such as the OK sign mean the same thing throughout the world.

false

Conducting business internationally and employing people from several different cultures are features of ______.

globalization

Asian countries that value the group over the individual and have a strong sense of tradition tend to have a(n) ______ culture.

high-context

The best method for ensuring that the meaning of your message does not get lost in translation would be to ______.

learn your partner's language well

The blending of different traditions and valuing of individualism in the United States produces a ______ culture.

low-context

In a low-context culture, communicators tend to ______.

make background information explicit to ensure understanding

A culture that is very relaxed about time and does not consider punctuality to be important is considered ______.

polychronic

How a culture views the relationship between superiors and subordinates is known as its ______.

power distance

When communicating with a nonnative English speaker, colloquialisms should ideally be ______.

replaced with words that are clearly defined in dictionaries

In North America, maintaining a buffer of personal space is considered a(n) ______.

right

Failing to bow when meeting people from certain Asian cultures is likely to be interpreted as ______.

rude

Business negotiations in polychronic cultures tend to be ______.

slow and deliberate

North Americans tend to be ______ in their interactions with others.

somewhat blunt

Because of its geographical characteristics, an island country is more likely to have a culture that is ______.

stable and slow to change