bus ch 12
What are some of the perceptions that people have about organizational politics?
It decreases organizational commitment. It increases job stress. It decreases job satisfaction.
The discretion and the means to enforce one's will over others is called
power
Why is it important to assign blame correctly?
to keep your influence intact to influence your behavior in the future
Position power, which includes legitimate, reward, and coercive power, is power that is connected with what?
A particular job or within an organization
Which of the following are correct ways to think about empowerment?
We should not think that one person's gain is another's loss. We should recognize that it is not an either-or proposition.
A(n) ______ is an informal group bound together by the active pursuit of a single issue.
coalition
What can failure to apologize in a timely manner do?
damage how you and your organization are viewed make a bad situation worse
The management practice that enhances employee performance, well-being, and positive attitudes is
empowerment
The transfer of authority and responsibilities from management to employees is called structural
empowerment
What are some characteristics of structural empowerment?
job design transition of authority
The forms of power associated with one's job or position in an organization are referred to as position power and include:
legitimate power reward power coercive power
Individuals or organizations that obtain compliance by promising or granting rewards use which base of power?
reward power
When someone reacts to an attempt to influence them by doing just the bare minimum to get by, it is:
compliance
Step 3 in the creation of an influence plan involves deciding what you want or need from the person you hope to influence. What are the two possible choices?
compliance commitment
True or false: When a manager empowers an employee, the manager simultaneously loses power. True false question.
false
What type of political action is pursued at the individual level?
general self-interests
intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as organizational
politics
The ability to marshal human, informational, and other resources to get something done is:
power
Research has shown that empowerment reduces what for individuals and teams?
stress
When you use power or influence, how might others respond to your wishes?
they may commit. They may comply. They may resist.
Recall that favorable upward impression management tactics include which of the following?
1. presenting information about one's job performance in a positive light 2. presenting oneself as a polite and nice person 3. praising and doing favors for one's supervisor
meaning
Belief that your goals align with your team and management
Which of the following are practical and effective ways for managers to use their power?
Develop sources of personal power. Use your power only when necessary. Apply a larger variety of influence and political tactics.
How can managers use their power to supercharge the performance of those they manage?
Empower employees to make sound decisions.
impact at work
Feeling that your efforts make a difference to your organization
Research has identified useful advice on building support for your ideas that include:
Getting your idea on the agenda Locking it in to the budget and other procedures Forming alliances with those who control decisions and resources
robert Cialdini's research identified six principles for influencing people. What ideas were these principles based on?
If your efforts align with the fundamental responses, your influence increases. People have fundamental responses to influence attempts.
competence
Personal evaluation of your ability to do your job
When working in a virtual environment, how can people reduce ambiguity
Provide examples. Create accountability. Share information.
self-determination
Sense that you have control over your work and its outcomes
What techniques can individuals use to develop power and influence?
Use position and personal power. Match influence and political tactics to suit the situation. Develop referent power
Which of the following characteristics are reflective of a coalition?
When the issue is resolved, they disband. They have fluid membership. They may or may not coincide with formal organization groups.
apologies are needed when:
another has been harmed by your actions it is important to restore trust you will need to influence the offended party in the future
Timeliness is important in making a(n) ______ to prevent a bad situation from becoming worse.
apology
What are some of the tactics interviewers use to impress job candidates?
appearance of promotional items nonverbal cues administrative follow-up
Which characteristics will impress interviewers?
be honest and ethical show your true self
When an individual has valued knowledge or information needed by others, this is known as what type of power?
expert
Dressing for success is the political tactic also known as ______.
impression management
According to Cialdini's research on influencing people, how should the six principles he found be used?
in combination
Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as:
organizational politics
What are the benefits of pro-social leadership?
outperforming other groups fostering contributions from team members
Empowerment tends to improve an employee's
performance. organizational commitment. job satisfaction.
What are ill-defined decision processes likely to trigger in organizations?
uncertainty
When meeting people for the first time, how can you project that you are interested?
ask them questions about themselves
Which of the following are ways to make a good first impression?
be in a good mood watch your body language have goals
Impression management encompasses which of the following?
behavior speech appearance
a(n) ______ is an informal group bound together by the active pursuit of a single issue.
coalition
When Bill docked Joe's pay for being late to work again after being warned, Bill was using ______ power.
coercive
Large organizations often hire lobbyists with experience in regulatory agencies because the lobbyists have:
expert power
The characteristics of an effective apology include:
expression of regret promise not to repeat the offense acknowledgment of wrongdoing acceptance of responsibility
Employees who are not honest and humble are more likely to
have counterproductive work behaviors create a bad first impression have lower job performance
Any attempt to control or manipulate the images related to a person, organization, or idea is
impression management
Which of the core influence tactics are most effective at building commitment?
inspirational appeals rational persuasion consultation
What are some characteristics of psychological empowerment?
intrinsic motivation self-efficacy
Rhonda operates a small restaurant with a very large and complex menu. The employees form a coalition to convince Rhonda to streamline and focus the menu. This change in policy ultimately results in decreased food costs, more customer satisfaction, and greater profits. This is an example of ______ that is ______.
political action; positive
What are some of the negative effects of the abuse of power?
political uprisings business and financial ruin sexual harassment allegations
Which of these are positive uses of politics?
protesting unfair treatment by employers helping an organization adapt to new policies
When employees feel a sense of meaning, competence, and impact at work, it is because they are _______ empowered.
psychological
Many politicians have charisma, which is often associated with:
referent power
When one's personal characteristics and social relationships become the reason for compliance, the base of influence is:
referent power
Individuals or organizations that obtain compliance by promising or granting rewards use _____ power.
reward
Which of the following bases of power have a positive effect on the organizing framework?
reward referent expert
Efforts by managers to change traditional top-down, command-and-control, centralized management practices are known as
structural empowerment
True or false: Perceptions of politics (POP) have been linked to undesirable outcomes such as increased stress and decreased job satisfaction
true
triggers such as change, strong competition, or vague performance measures create:
uncertainty in organizations
When someone you are attempting to influence not only joins your cause, but works at it even harder than you do, it is:
commitment
The ability to make threats of punishment and deliver actual punishment gives an individual:
coercive power
What are some upward impression management techniques employees use to impress their managers?
associating themselves with other employees on the fast track working on key projects that need help
The ways to increase your own influence include:
being credible being trustworthy
The three blaming styles researchers found in people from a large variety of industries include
blaming oneself blaming others denying blame
How do virtual teams overcome the ambiguity created by a lack of face-to-face interaction?
by sharing information
Which of the following bases of power have a negative effect on the organizing framework?
coercive
People who are very highly political run the risk of appearing self-serving and losing their ______.
credibility
research has shown that empowerment is important because it positively influences the performance of which of the following?
individuals teams organizations