bus ch 12

What are some of the perceptions that people have about organizational politics?

It decreases organizational commitment. It increases job stress. It decreases job satisfaction.

When someone reacts to an attempt to influence them by doing just the bare minimum to get by, it is:

compliance

Step 3 in the creation of an influence plan involves deciding what you want or need from the person you hope to influence. What are the two possible choices?

compliance commitment

The discretion and the means to enforce one's will over others is called

power

Why is it important to assign blame correctly?

to keep your influence intact to influence your behavior in the future

Position power, which includes legitimate, reward, and coercive power, is power that is connected with what?

A particular job or within an organization

Which of the following are correct ways to think about empowerment?

We should not think that one person's gain is another's loss. We should recognize that it is not an either-or proposition.

A(n) ______ is an informal group bound together by the active pursuit of a single issue.

coalition

What can failure to apologize in a timely manner do?

damage how you and your organization are viewed make a bad situation worse

The management practice that enhances employee performance, well-being, and positive attitudes is

empowerment

The transfer of authority and responsibilities from management to employees is called structural

empowerment

What are some characteristics of structural empowerment?

job design transition of authority

The forms of power associated with one's job or position in an organization are referred to as position power and include:

legitimate power reward power coercive power

Individuals or organizations that obtain compliance by promising or granting rewards use which base of power?

reward power

The ability to marshal human, informational, and other resources to get something done is:

power

Research has shown that empowerment reduces what for individuals and teams?

stress

When you use power or influence, how might others respond to your wishes?

they may commit. They may comply. They may resist.

Recall that favorable upward impression management tactics include which of the following?

1. presenting information about one's job performance in a positive light 2. presenting oneself as a polite and nice person 3. praising and doing favors for one's supervisor

meaning

Belief that your goals align with your team and management

Which of the following are practical and effective ways for managers to use their power?

Develop sources of personal power. Use your power only when necessary. Apply a larger variety of influence and political tactics.

How can managers use their power to supercharge the performance of those they manage?

Empower employees to make sound decisions.

impact at work

Feeling that your efforts make a difference to your organization

Research has identified useful advice on building support for your ideas that include:

Getting your idea on the agenda Locking it in to the budget and other procedures Forming alliances with those who control decisions and resources

robert Cialdini's research identified six principles for influencing people. What ideas were these principles based on?

If your efforts align with the fundamental responses, your influence increases. People have fundamental responses to influence attempts.

competence

Personal evaluation of your ability to do your job

When working in a virtual environment, how can people reduce ambiguity

Provide examples. Create accountability. Share information.

self-determination

Sense that you have control over your work and its outcomes

What techniques can individuals use to develop power and influence?

Use position and personal power. Match influence and political tactics to suit the situation. Develop referent power

Which of the following characteristics are reflective of a coalition?

When the issue is resolved, they disband. They have fluid membership. They may or may not coincide with formal organization groups.

apologies are needed when:

another has been harmed by your actions it is important to restore trust you will need to influence the offended party in the future

Timeliness is important in making a(n) ______ to prevent a bad situation from becoming worse.

apology

What are some of the tactics interviewers use to impress job candidates?

appearance of promotional items nonverbal cues administrative follow-up

Which characteristics will impress interviewers?

be honest and ethical show your true self

When an individual has valued knowledge or information needed by others, this is known as what type of power?

expert

True or false: When a manager empowers an employee, the manager simultaneously loses power. True false question.

false

What type of political action is pursued at the individual level?

general self-interests

Dressing for success is the political tactic also known as ______.

impression management

According to Cialdini's research on influencing people, how should the six principles he found be used?

in combination

Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as:

organizational politics

What are the benefits of pro-social leadership?

outperforming other groups fostering contributions from team members

Empowerment tends to improve an employee's

performance. organizational commitment. job satisfaction.

What are ill-defined decision processes likely to trigger in organizations?

uncertainty

When meeting people for the first time, how can you project that you are interested?

ask them questions about themselves

Which of the following are ways to make a good first impression?

be in a good mood watch your body language have goals

Impression management encompasses which of the following?

behavior speech appearance

a(n) ______ is an informal group bound together by the active pursuit of a single issue.

coalition

When Bill docked Joe's pay for being late to work again after being warned, Bill was using ______ power.

coercive

Large organizations often hire lobbyists with experience in regulatory agencies because the lobbyists have:

expert power

The characteristics of an effective apology include:

expression of regret promise not to repeat the offense acknowledgment of wrongdoing acceptance of responsibility

Employees who are not honest and humble are more likely to

have counterproductive work behaviors create a bad first impression have lower job performance

Any attempt to control or manipulate the images related to a person, organization, or idea is

impression management

Which of the core influence tactics are most effective at building commitment?

inspirational appeals rational persuasion consultation

What are some characteristics of psychological empowerment?

intrinsic motivation self-efficacy

Rhonda operates a small restaurant with a very large and complex menu. The employees form a coalition to convince Rhonda to streamline and focus the menu. This change in policy ultimately results in decreased food costs, more customer satisfaction, and greater profits. This is an example of ______ that is ______.

political action; positive

What are some of the negative effects of the abuse of power?

political uprisings business and financial ruin sexual harassment allegations

intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as organizational

politics

Which of these are positive uses of politics?

protesting unfair treatment by employers helping an organization adapt to new policies

When employees feel a sense of meaning, competence, and impact at work, it is because they are _______ empowered.

psychological

Many politicians have charisma, which is often associated with:

referent power

When one's personal characteristics and social relationships become the reason for compliance, the base of influence is:

referent power

Individuals or organizations that obtain compliance by promising or granting rewards use _____ power.

reward

Which of the following bases of power have a positive effect on the organizing framework?

reward referent expert

Efforts by managers to change traditional top-down, command-and-control, centralized management practices are known as

structural empowerment

True or false: Perceptions of politics (POP) have been linked to undesirable outcomes such as increased stress and decreased job satisfaction

true

triggers such as change, strong competition, or vague performance measures create:

uncertainty in organizations

When someone you are attempting to influence not only joins your cause, but works at it even harder than you do, it is:

commitment

The ability to make threats of punishment and deliver actual punishment gives an individual:

coercive power

What are some upward impression management techniques employees use to impress their managers?

associating themselves with other employees on the fast track working on key projects that need help

The ways to increase your own influence include:

being credible being trustworthy

The three blaming styles researchers found in people from a large variety of industries include

blaming oneself blaming others denying blame

How do virtual teams overcome the ambiguity created by a lack of face-to-face interaction?

by sharing information

Which of the following bases of power have a negative effect on the organizing framework?

coercive

People who are very highly political run the risk of appearing self-serving and losing their ______.

credibility

research has shown that empowerment is important because it positively influences the performance of which of the following?

individuals teams organizations