BUS21 Chapter 3

Adaptability culture

A culture that is characterized by values that support a company's ability to interpret and translate signals from the environment into new behavior responses.

achievement culture

A results-oriented culture that values competitiveness, personal initiative, and achievement.

List/describe the 4 types of corporate culture adaptability culture, achievement culture, involvement culture, consistency culture

Adaptability culture Achievement culture Innovative culture Consistency culture

Organization-Environment Relationship

All elements existing outside the organization's boundaries that have the potential to affect the organization.

High-performance culture

Based on solid organizational mission/purpose Shared adaptive values that guide decisions and practices Encourages individual employee ownership Bottom-line results Organization's culture

_____ system draws resources from the external environment and releases goods and services back to it. a. Production b. Closed c. Open d. Information e. Management

C

Task environment four ★

Customer Competition Supplier Labor market CCSL

Culture leadership

Defines and uses signals and symbols to influence corporate culture

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

External environment

The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate

False

Combine culture and peformance

High performance- but may be doing things illegally or wrongly H-H L-L Low performance, manager don't do anything but highly moral

Task environment six

Technological Economic Socio cultural Legal/political International Nature Teslin

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Technological dimension

the two layers of an organization's external environment

The general environment and the task environment

General Environment

The layer of the external environment that affects the organization indirectly.

Task environement

The layer of the external environment that directly influences the organization's operations and performance.

Customers are the people and organizations in the environment who acquire goods or services from the organization

True

Organizations must manage environmental uncertainty to be effective T or F

True

_____ is(are) included in an organization's task environment. a. Suppliers b. Accounting procedures c. Technology d. Government e. Demographic characteristics

a. Suppliers

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment c. Work environment d. General environment e. None of these

b

What dimension of the general environment includes federal, state, and local government regulations? a. Technological b. Legal-political c. Economic d. Sociocultural e. International

b

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political c. Task d. Sociocultural e. economic

b.

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? a. Boundary-spanning roles b. Advertising/public relations c. Mergers/joint ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting the organization to changes in the environment.

b.

List/describe 4 strategies used to adapt to a changing environment.

boundary-spanning roles, inter-organizational partnerships mergers or joint ventures

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handler e. Leader

c

Which of these is NOT a part of an organization's general environment? a. Technological b. economic c. Competitors d. Legal-political e. Sociocultural

c. Competitors

successful company blance_____and ____

culture business performance

Define Corporate culture what they share 5

culture is the set of key values, beliefs, understandings, and norms that members of an organization share -Symbols -Stories -Slogans -Heroes -Ceremonies SSSSCH

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

d.

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor market e. Legal-politica

d. Labor market

The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market

e

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension

e

The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly

e.

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension e. U.S. dimension

international dimension

Boundary spanning roles

link and coordinate the organization with external environment, seek: Business intelligence Big Data analytics

Discuss the impact of environmental uncertainty on the organization and its managers.

means that managers do not have the sufficient information about environmental factors to understand and predict environmental needs and changes

Inter organizational partnerships

reduce boundaries and begin collaborating with other organizations

_______environment consists of demographic factors, such as population density.

socio cultural dimension

The dimension of the general environment representing the demographic characteristics, norms, customs, and values of the population within which the organization operates is referred to as a(n

sociocultural

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald ,with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _______environment

sociocultural

★Discuss both visible and invisible aspects of corporate culture.

★Visible artifacts of people such as dress office layout, symbols, slogans, ceremonies (a culture that can be seen at a surface level), Invisible artifacts of people Assumptions and deep beliefs, such as "people here care about one another like family" (deeper values and shared understandings held by organization members)