BUS21 Chapter 3
Adaptability culture
A culture that is characterized by values that support a company's ability to interpret and translate signals from the environment into new behavior responses.
achievement culture
A results-oriented culture that values competitiveness, personal initiative, and achievement.
List/describe the 4 types of corporate culture adaptability culture, achievement culture, involvement culture, consistency culture
Adaptability culture Achievement culture Innovative culture Consistency culture
Organization-Environment Relationship
All elements existing outside the organization's boundaries that have the potential to affect the organization.
High-performance culture
Based on solid organizational mission/purpose Shared adaptive values that guide decisions and practices Encourages individual employee ownership Bottom-line results Organization's culture
_____ system draws resources from the external environment and releases goods and services back to it. a. Production b. Closed c. Open d. Information e. Management
C
Task environment four ★
Customer Competition Supplier Labor market CCSL
Culture leadership
Defines and uses signals and symbols to influence corporate culture
_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
External environment
The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate
False
Combine culture and peformance
High performance- but may be doing things illegally or wrongly H-H L-L Low performance, manager don't do anything but highly moral
Task environment six
Technological Economic Socio cultural Legal/political International Nature Teslin
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
Technological dimension
the two layers of an organization's external environment
The general environment and the task environment
General Environment
The layer of the external environment that affects the organization indirectly.
Task environement
The layer of the external environment that directly influences the organization's operations and performance.
Customers are the people and organizations in the environment who acquire goods or services from the organization
True
Organizations must manage environmental uncertainty to be effective T or F
True
_____ is(are) included in an organization's task environment. a. Suppliers b. Accounting procedures c. Technology d. Government e. Demographic characteristics
a. Suppliers
Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment c. Work environment d. General environment e. None of these
b
What dimension of the general environment includes federal, state, and local government regulations? a. Technological b. Legal-political c. Economic d. Sociocultural e. International
b
A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political c. Task d. Sociocultural e. economic
b.
Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? a. Boundary-spanning roles b. Advertising/public relations c. Mergers/joint ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting the organization to changes in the environment.
b.
List/describe 4 strategies used to adapt to a changing environment.
boundary-spanning roles, inter-organizational partnerships mergers or joint ventures
Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handler e. Leader
c
Which of these is NOT a part of an organization's general environment? a. Technological b. economic c. Competitors d. Legal-political e. Sociocultural
c. Competitors
successful company blance_____and ____
culture business performance
Define Corporate culture what they share 5
culture is the set of key values, beliefs, understandings, and norms that members of an organization share -Symbols -Stories -Slogans -Heroes -Ceremonies SSSSCH
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.
d.
Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor market e. Legal-politica
d. Labor market
The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market
e
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension
e
The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly
e.
The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension e. U.S. dimension
international dimension
Boundary spanning roles
link and coordinate the organization with external environment, seek: Business intelligence Big Data analytics
Discuss the impact of environmental uncertainty on the organization and its managers.
means that managers do not have the sufficient information about environmental factors to understand and predict environmental needs and changes
Inter organizational partnerships
reduce boundaries and begin collaborating with other organizations
_______environment consists of demographic factors, such as population density.
socio cultural dimension
The dimension of the general environment representing the demographic characteristics, norms, customs, and values of the population within which the organization operates is referred to as a(n
sociocultural
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald ,with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _______environment
sociocultural
★Discuss both visible and invisible aspects of corporate culture.
★Visible artifacts of people such as dress office layout, symbols, slogans, ceremonies (a culture that can be seen at a surface level), Invisible artifacts of people Assumptions and deep beliefs, such as "people here care about one another like family" (deeper values and shared understandings held by organization members)