BUSI 240 Midterm Exam

Which of the following describes the fundamental attribution error?

We tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control.

Which of the following statements is consistent with the concept of the contingency anchor?

A particular action may have different consequences in different situations.

What does Lewins Model say about refreezing?

Changes are reinforced and stabilized and. ultimately integrated into normal routines

Which of the following is an observation from orginizational behavior that contradicts the rational decision making process assumptions?

Decision makers have limited information processing abilities

Which of the following is a rule for design thinking?

Design thinking is human centered

________ includes a set of abilities that enables us to recognize and regulate our own emotions as well as the emotions of other people.

Emotional intelligence

(Blank) is the element of stereotyping where we tend to think of people within a group as similar to one another

Homogenization

What is multisource feedback?

Information about an employee's performance is collected from a full circle of people.

Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is true

It is a poor predictor of Job performance and is not recommended for employment selection or promotion decisions

What does Lewins Model say about unfreezing?

It is to recognize the need for change and determine what needs to be changed

Which of the following employees is most likely to be stressed?

José is an excellent basketball coach, but his team is playing very poorly.

Which of the following best defines organizational behavior?

OB is the study of what people think, feel, and do in and around organizations.

Which of the following describes the systematic research anchor?

OB should study organizations by forming questions, collecting data, and testing hypothesis against those

The perceived probability that a specific behavior or performance level will lead to a particular outcome is which element of expectancy theory?

P - to - O

Which of the following statements regarding the dark triad is correct?

The core characteristic of these traits is dishonesty.

What is psychological safety

The feeling that one can engage in interpersonal risk-taking without adverse consequences.

Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury. Technology makes it difficult to combine existing jobs, but the company wants to make employees more multiskilled. Which of the following would best help CyberTech to improve this situation?

Introduce job rotation

How is an open systems perspective important important to the field of organizational behavior?

It identifies organizational characteristics that "fit" some external environments better than others.

________________ provides one explanation of why people belong to informal groups

Social Identity theory

________ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

Task Identity

A person will often reach the state of ____________ if they are unable to resist stress and the stress persists

exhaustion

Self reinforcement can potentially minimize stress by

helping employees to develop a more favorable perception of the stressor

A culture which values formal relationships, obedience to authority, and an unequal distribution of power has

high power distance

How does an inclusive organization view diversity?

a valued resource

Aptitudes and learned capabilities are part of a person's overall

ability

In the four drive theory, achievement, competence, status, and self esteem are produced by the drive to ______________.

acquire

Support, trust, and organizational comprehension can all serve to build

affective commitment

Based on the Big Five, employees who are trusting, helpful and considerate are

agreeable

What is the relationship between team efficacy and team performance

an Inverted U shape Curve

What is the relationship between team efficacy and team performance?

an inverted U-shaped curve

A cross-cultural perspective of organizational change would recognize that

change is seen as cyclical in many cultures.

Pilot projects require ________ in order for employees to understand how the practices in a pilot project apply to them even though they are in a completely different functional area.

clear role perceptions

For any organizational change, ________ should be the highest priority and the first strategy utilized.

communication

Which of the following motivates employees to continuously learn skills that will keep them employed?

competency-based rewards

Decision structure, risk of conflict, and decision commitment are the

contingencies of employee involvement

Cross-cultural differences suggests that organizations adopt a(n) ________________ to effectively manage change

contingency perspective

One important driver for organizational change is ________, meaning that leaders continually urge employees to strive for higher standards or better practices.

divine discontent

Attitudes have a cognitive component, but they are also influenced by ________________ which are quick and imprecise and influence our feeling towards the attitude object.

emotional markers

Needs are essentially ________ that we become consciously aware of and channel toward particular goals and associated behaviors.

emotions

Evidence shows that people listen to their emotions for guidance when evaluating alternatives. This process is called the ____________ effect

emotions as information

The ________ principle states that everyone in the group should receive the same outcomes.

equality

The rational decision-making model ends with

evaluating the selected choice.

Carole is new to Japan. She has starting eating sushi and sashimi, riding her bike everywhere, and learning Japanese. She is developing a

global mindset

In the field of organizational behavior, organizations are described as

groups of people who work interdependently towards some purpose

Senior executives at CloudStore must make a decision that will affect many people, and the decision may produce good or bad consequences for those affected. This decision

has a high degree of moral intensity

A problem with the utilitarian principle of ethical decision making is that

it is difficult to create a cost benefit analysis because of the immeasurable outcomes

Which of the following are two features that distinguish remote teams from conventional teams?

lack of co-location and dependence on information technology

Which of the following involves systematically examining combinations of characteristics of a product, service, or event, and then looking at the feasibility of each combination?

morphological analysis

Which type of decision typically requires the decision maker to go through all six steps in the rational decision making process

non programmed

Which type of decision typically requires the decision maker to go through all six steps in the rational decision-making model?

nonprogrammed

During the ________ stage, the team develops its first real sense of cohesion as roles are established and a consensus forms around group objectives and a common or complementary team-based mental model.

norming

Brainstorming requires team members to

provide as many ideas as possible.

Negative reinforcement is often confused with ________, even though it is the opposite.

punishment

When a person makes a decision without conscious reasoning, they are

relying on intuition

What is process loss

resources (including time and energy) expended on team development and maintenance rather than on performing the task

Rather than maximizing their decision choice, most people ________, meaning they choose a solution that is "good enough."

satisfice

A global mindset begins with

self-awareness

What are the three elements of self-evaluation?

self-esteem, self-efficacy, and locus of control

Which of the following are included under constructive thought strategies in self-leadership?

self-talk and mental imagery

A viral change process relies on ________ to improve the change process.

social networks

Customer service representatives are often angry with customers, but cannot show this emotion. If they behave appropriately but are still angry, they are engaged in

surface acting

In the team effectiveness model, which of the following are the two overall team components that directly impact team effectiveness?

team design and team process

A higher level of employee involvement is preferable when

the problem relates to a non programmed decision

Gerard was unhappy that his company did not provide good parking facilities. He found it very stressful to find reasonably priced parking close to his workplace, and what he found caused him to walk several blocks in all weather. This eventually led to job dissatisfaction. Hence, he recommended ways to solve this problem. According to the EVLN model, this information suggests that Gerard's main reaction to job dissatisfaction was

voice