Business 103 - CH12, 13

A success factor for women in high leadership positions as identified by the Center for Creative Leadership is ______.

the determination to succeed

Intrapersonal intelligence is the ability to ______.

understand oneself and operate in life accordingly

Individuals can manage diversity effectively by ______.

valuing and connecting with their own culture

When women and men discuss their problems with each other, there is a conflict as women ______.

want support for their feelings

According to linguist Deborah Tannen, women are different from men as they ______.

create rapport by talking

What should effective leaders do in order to deal with diversity? (Check all that apply.)

- Communicate with people - Empower people - Develop people

What should managers keep in mind while dealing with conflict? (Check all that apply.)

- Conflict can be viewed either as a problem or an opportunity. - Conflict is a natural process. - Conflict can be resolved if both parties involved are interested in resolving it.

______ is the traditional American image of diversity.

Assimilation

Match the generational cohorts on the left to their corresponding attributes on the right.

Baby boomers --> They prioritize social conditions more than younger cohorts. Generation X --> They are motivated by flexibility in the workplace. Generation Y --> They are ethnically diverse and are good multitaskers.

Match the following religious affiliations with their primary work values.

Catholics --> Consideration Protestants --> Effectiveness Buddhists --> Responsibility Muslims --> Continuity

_____ is caused by intolerance.

Discrimination

True or false: An emotional intelligence training has no effect on human relations and teamwork.

False

True or false: Employee engagement involves only organizational commitment.

False

True or false: Every individual in an organization can be motivated by fulfilling the same type of need.

False

True or false: Leaders managing both men and women working together should not encourage romantic relationships at workplaces because such relationships are always counterproductive.

False

True or false: Motivation is the same across and within individuals.

False

True or false: Social values are the same as psychological needs.

False

______ forms the roots of employee engagement.

Human motivation

One among various cultural clusters that emerged on the basis of common language, geography, religion, and history is ______.

Latin Europe

According to Abraham Maslow, which of the following needs is considered the starting point for the theory of motivation?

Physiological needs

What is essential in all human relations?

The ability to see others' viewpoints

Identify a true statement about employees who are engaged.

They try their best to do good work.

Which of the following generational cohorts view technology as an integral part of daily life?

Today's iGeneration

What must be present for progress toward assimilation and multiculturalism to occur in an organization?

Tolerance

Which of the following may help an organization in motivating its employees?

What people don't have and have done without

The United States is a place where people with different religious, ethnic, and racial differences are merged into an American identity. Therefore, it is known as ______.

a melting pot of the world

Leaders should use the approach of conflict by avoidance when _____.

collecting information supersedes immediate decisions

A leader can engage people to get real work done by ______.

developing pictures together that free the imagination

Diversity Credo is an important strategy that an organization should develop to ensure ______.

diversity is managed effectively

According to psychologist Abraham Maslow, there are ______ categories of human needs.

five

Reframing can help resolve a conflict. It can be done by ______.

having every person see things from others' point of view

To manage diversity effectively, employees should try to understand each other as ______.

individuals

According to Abraham Maslow, physiological needs of an individual are ______.

needs that will not result in the attainment of intended goals

In order to manage diversity effectively, organizations should ______.

formulate strategies to recruit more people from varied backgrounds

What do employees and leaders use to understand the past, diagnose the present, and decide the future, respectively? (Check all that apply.)

- Data - Anecdotes - Dialogue

Match the following causes of employee disengagement to their respective solutions.

- Employees are incompetent to fulfill customer needs --> Leaders should raise the standards of customer satisfaction - Employees' fear of being hurt personally --> Leaders should develop safe working environment - Employees don't want to face the truth --> Leaders should share the facts

Which of the following dimensions are included in a diversity wheel that helps understand and appreciate diversity in a group? (Check all that apply.)

- Internal dimensions - External dimensions - Organizational dimensions

What should be the characteristics of a cross-cultural leader? (Select all that apply.)

- Knowledge of trends and technologies in other cultures - Ability to adapt to travel to foreign countries - Understanding of political and cultural environments worldwide

Which of the following guidelines should be followed by leaders who manage both men and women working together? (Check all that apply.)

- Let employees know that responsible behavior is expected from them. - Seek to guide employees rather than control them.

Match psychological needs and social values to their respective concerns.

- Psychological needs --> It explains motivation among humans. - Social values --> It is typically concerned with ethics.

Which of the following can cause employee disengagement in an organization?

- Refusing to believe reality and unwillingness to face the truth - Fear of being personally hurt - Lack of personal ownership

Which of the following does diversity include? (Check all that apply.)

- Religion - Disability status - Educational level

Which of the following leadership characteristics is opposed by majority of employees in the United States? (Check all that apply.)

- Self-protective leadership - Independent leadership

What should successful leaders do to maintain credibility and trust among employees?

- Speak the truth - Speak from the heart

What is true of individuals with high emotional intelligence? (Check all that apply.)

- They are better performers when they work in teams. - They are good at interpersonal relations.

What do an individual's physical and emotional needs help understand? (Check all that apply.)

- What the individual seeks from interpersonal relationships - The reasons that drives the individual to work - The reasons behind certain personal goals of the individual

When should a leader use the approach of conflict by accommodation? (Check all that apply.)

- When social credit needs to be built for later use - When issues are more important to others than to the leader - When the leader is wrong

According to Abraham Maslow, once an individual's survival needs are satisfied, what needs become important?

Security needs

True or false: Organizations can gain competitive advantage over other organizations by ensuring diversity in the recruitment processes.

True

Which of the following can be used by leaders to inspire others?

Words

In an organization, managing and valuing diversity as an asset leads to ______.

an increase in creativity in the workforce

The willingness to investigate the reasons people act the way they do in different cultures and the awareness of it is known as ______.

cultural competency

In terms of leadership, the Dutch place importance on ______.

egalitarianism

In an enlightened workplace, ______.

eliminating ageism is considered priority

To understand others, leaders require the ability to be ______.

perceptive to their needs

An individual with no job can be motivated by ______.

physical needs

According to business theorist Jeffrey Pfeffer, an organization's effectiveness in motivating its employees is positively related to ______.

profits earned by the organization

Security needs include the need for ______.

safety and protection

For higher employee engagement, the vision, mission, and values of an organization must be ______.

seen in leaders' actions