Business Admin Chapter 9
The goal of operations management is to:
- keep operations running efficiently - create a good experience for the customer
Form utility is created when:
-a baker combines ingredients to make a cake -components such as computer chips, cases, and wires are assembled into a computer -a butcher cuts a roast from a side of beef
Production management has, historically, meant the activities managers do to help their firms produce _________ , whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and _______ .
Blank 1: goods or products Blank 2: services
The U.S. economy is no longer based on ______ , as about 80 percent of U.S. GDP comes from the _________ sector.
Blank 1: manufacturing Blank 2: service or services
The computerized production methods that have made the United States more competitive both domestically and globally include:
CAD Mass customization CAM
Which of the following are factors of production?
Entrepreneurship Labor Knowledge
True or false: In a production process inputs include entrepreneurship, knowledge, labor and services.
False
How will technological improvements in production-oriented companies affect the number of workers required?
Lower the number of workers required
Which sector has lost more jobs due to technological changes?
Manufacturing
Mass production focuses on producing:
a limited variety of products
Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:
factors of production
Using machines designed to do multiple tasks in order to produce a variety of products is called _________ _____________.
flexible manufacturing
A company that has a gain in productivity will:
likely require fewer workers
Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.
manufacturing industry
A specialized area in management that converts or transforms resources into goods and services is:
operations management
Using factors like land, labor, and capital to create goods and services is referred to as _________.
production
______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
production
The U.S. economy today is based on consumer spending and about 80% of the jobs are in the:
service sector
What is the goal of operations management in service industries?
to provide good experiences for those who use the service