Business Admin Chapter 9

The goal of operations management is to:

- keep operations running efficiently - create a good experience for the customer

Form utility is created when:

-a baker combines ingredients to make a cake -components such as computer chips, cases, and wires are assembled into a computer -a butcher cuts a roast from a side of beef

Production management has, historically, meant the activities managers do to help their firms produce _________ , whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and _______ .

Blank 1: goods or products Blank 2: services

The U.S. economy is no longer based on ______ , as about 80 percent of U.S. GDP comes from the _________ sector.

Blank 1: manufacturing Blank 2: service or services

The computerized production methods that have made the United States more competitive both domestically and globally include:

CAD Mass customization CAM

Which of the following are factors of production?

Entrepreneurship Labor Knowledge

True or false: In a production process inputs include entrepreneurship, knowledge, labor and services.

False

How will technological improvements in production-oriented companies affect the number of workers required?

Lower the number of workers required

Which sector has lost more jobs due to technological changes?

Manufacturing

Mass production focuses on producing:

a limited variety of products

Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:

factors of production

Using machines designed to do multiple tasks in order to produce a variety of products is called _________ _____________.

flexible manufacturing

A company that has a gain in productivity will:

likely require fewer workers

Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

A specialized area in management that converts or transforms resources into goods and services is:

operations management

Using factors like land, labor, and capital to create goods and services is referred to as _________.

production

______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

The U.S. economy today is based on consumer spending and about 80% of the jobs are in the:

service sector

What is the goal of operations management in service industries?

to provide good experiences for those who use the service