Business Chapters 6-10 Test

Worked slowly because they didn't want to run out of work, thus appearing unneeded and risking losing their jobs

Frederick Taylor observed a workplace practiced that he termed "soldiering," which means that

False

Gain sharing directly rewards employees for increases in company calls or lower costs

Function

Grouping all jobs related to the same organizational activity is departmentalization by

Quality Circles

Groups of employees who meet on company time to solve problems are quality circles

True

Herzberg recognized only two dimension : motivation and hygiene.

Improve quality management

ISO 9000 standards help firm to

Decisional

If Mike Smith, a buyer for Ford, negotiates with a supplier on the price of a wheel, he is in a(n) role.

False

In a management by objectives (MBO) system, the first step is to establish preliminary goals.

Holding costs and storage costs

Inventory control is concerned about

False

Job Specification refers to the list of elements that make up a particular job

Herzberg's motivators

Job enrichment is supported by

False

Job sharing is a system in which employees set their own work hours within certain limits set by the employer.

False

Job specialization is the systematic shifting of employees from on job to another.

Basic Research

---- consists of activities aimed at uncovering new knowledge and scientific advancement

Product

A line is a group of similar products that differ only in relatively minor characteristics

True

A main discovery of the Hawthorne Studies was that human factors are at least as important to motivation as pay rates

Interpersonal

A manager performing the functions of figurehead, liaison, or leader would be fulfilling an ---- role.

Synthetic process

A manufacturing process that combines raw materials or components to create a finished product is referred to as

Social acceptance

A sense of involvement and ---- were two of the human factors at work in the Hawthorne Studies.

Accountability

A subordinate obligation to accomplish an assigned job is called

Analysis

A systematic procedure for studying jobs to determine their various elements and requirements is called a job

True

A typical planning horizon for many firms is one year.

Flexible Manufacturing

A(n) ---- system combines robotics and computer-integrated manufacturing in a single production process.

Job Rotation

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

True

Equity theory is based on the idea that employees and motivated by equitable treatment of themselves relative to the "comparison other"

False

Recruiting on college campuses and recruiting at union hiring hals are examples of internal recruiting

True

Reducing production costs by selecting suppliers that offer higher-quality raw materials and components at reasonable prices is one way yo U.S firms are trying to become more competitive in the global marketplace.

True

Scheduling involves both routing and timing of production activities.

job analysis, recruiting, selection, and orientation

The activities involved in the acquisition of human resources are HR planning,

False

The administrative manager is charged with managing an organizations human resource program.

Scientific management

The application of scientific principles to the management of work and workers is called

False

The common leadership styles are autocratic, democratic, and existential.

False

The degree to which resources are physically changed is referred to as the focus of a production process.

Pay

The equity theory is most relevant to which form of outcome in an organization?

False

The four phases of human resources management are acquiring, maintaining, developing, and terminating.

True

The informational resource should include information generated outside an organization, such as by the economy, consumer markets, and technology.

Chain of command

The line of authority extending from the top to the bottom of the organization is known as the

True

The most fundamental type of goal in an organization is its mission

True

The objective or purchasing is to ensure that required materials are available when they are needed in the proper amounts and at minimum cost

True

The obligation of worker to accomplish an assigned job or task is called accountability.

Motivating

The process of providing reasons for people to work in an organizations best interests is called

Lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, Japan and the UK.

The productivity growth rate in the United States is

Specification

The requirements needed to fill a vacancy are listed in the job

True

The span of management is the number of subordinates who will report to each manager.

True

The starting point for human resources planning is the firms overall strategic plan.

True

The stop that distribute responsibility and authority within an organization is called delegation.

Behavior modification

The systematic program of reinforcement to encourage desirable behavior is called

the expectancy theory

The theory stating that motivation depends on how much people want something and on how likely they believe that are to get it is called

True

The way an employee feels about his or her job, superiors, and place of work it known as morale.

True

There are fewer conflicts when the areas of responsibility for line managers and staff managers are clearly defined.

False

There seems to be a movement from variety in jobs to more specialization.

True

Title VII of the civil Rights Act of 1964 applies directly to selection and promotion of employees

True

Today, the American economy is now characterized as a service economy.

organization

Two or more people working together in predetermined way to achieve common goals is known as an

Usually moves from top to bottom

Under an authoritarian leader, communication

True

Understanding the technical side of things is an effective management aid at every level.

Give preferential treatment to certain groups

Well- managed cultural diversity is not likely to

True

When a manager allocates resources between different departments, he or she is acting in a decisional role.

True

When a manager has many subordinates, a wide span of management exists.

Decentralized

When authority is spread to lower-level management , a business is said to be

True

When labor-intensive technology is used, people, must do most of the work

High Productivity

Which of the following is uncharacteristic of low morale?

Inventory

Which one of the following is not considered an area of specialization in management?

Acquiring funds for implementation

You have been asked to assist Fuller Company in its human resources planning. You will suggest it take all the following steps except

The ability to influence others

leadership is

True

the piece-rate reward system grew out of Taylor's concepts of scientific management

Human resources planning

Determining a firm's future human resources needs is referred to as

Appointing a cultural diversity task force

Diversity training programs may include all of the following except

Design

Product ---- is the development of a plan for converting a product idea into an actual product

False

Cultural diversity in the workplace is an issue that must be addressed primary by those firms operating in highly diverse geographic areas.

Employee

All of the following are departmentalization bases except

Boredom from repetition is eliminated

All of the following are reasons for job specialization except that

False

An analytical process combines raw materials or components to create a finished product.

True

An organizations most important resource is human resources

External recruiting

Attempting to attract job applications from outside an organization is called

False

Basic Research consists of activities undertaken specially to put new or existing knowledge to use in producing goods and services.

Internal recruiting

Considering present employees as applicants for available positions is called

False

Middle-level managers are generally responsible for developing an organization's mission.

False

Most Employee benefits, such as holidays, sick leave, and insurance, are required by law.

False

Most small and new organizations base departmentalization on customers.

Energizes

Motivation is the internal process that ----, directs, and sustains behavior.

True

Motivation is the internal process that energizes, directs, and sustains behavior.

False

Of the four main resources available to management, perhaps the most important is the organization's financial resources.

False

Of the three styles of leadership, the most effective is the democratic style.

False

On self-managed work teams, each member learns one specific job has clearly defined responsibilities..

It must start at the top of the organization and work its way down in order to work, which can be a long process

One major problem with the MBO process is that

Focus of the production

Operations managers often refer to the resource or resources that comprise the major or most important input as the

First-Line

Part of Susan's responsibilities is to create a work schedule for her employees and to motivate them. What type of manager is she?

True

Perhaps the most human method of reducing the size of a firms workforce is through attrition.

False

Perhaps the most widely used selection technique is the employment test.

True

Span of management and span of control are synonymous terms.

Objectives

Specific statements detailing what the organization intends to accomplish as it goes about its mission are known as its

True

Staff managers usually provide support, advice, and expertise to line managers.

True

Strategic planning is the process of establishing an organization's major goals and objectives and allocating the resources to achieve them.

Material

Tangible, physical resources that a manufacturer uses in carrying out its business are known as what type of resource?

False

The U.S productivity growth rate is highest in the world

Delegation

The act of distributing part of a manager's work and power to workers is called delegation.

Human resources management

The activities involved in acquiring, maintaining, and developing an organization's human resources are called