Business Chapters 6-10 Test
Worked slowly because they didn't want to run out of work, thus appearing unneeded and risking losing their jobs
Frederick Taylor observed a workplace practiced that he termed "soldiering," which means that
False
Gain sharing directly rewards employees for increases in company calls or lower costs
Function
Grouping all jobs related to the same organizational activity is departmentalization by
Quality Circles
Groups of employees who meet on company time to solve problems are quality circles
True
Herzberg recognized only two dimension : motivation and hygiene.
Improve quality management
ISO 9000 standards help firm to
Decisional
If Mike Smith, a buyer for Ford, negotiates with a supplier on the price of a wheel, he is in a(n) role.
False
In a management by objectives (MBO) system, the first step is to establish preliminary goals.
Holding costs and storage costs
Inventory control is concerned about
False
Job Specification refers to the list of elements that make up a particular job
Herzberg's motivators
Job enrichment is supported by
False
Job sharing is a system in which employees set their own work hours within certain limits set by the employer.
False
Job specialization is the systematic shifting of employees from on job to another.
Basic Research
---- consists of activities aimed at uncovering new knowledge and scientific advancement
Product
A line is a group of similar products that differ only in relatively minor characteristics
True
A main discovery of the Hawthorne Studies was that human factors are at least as important to motivation as pay rates
Interpersonal
A manager performing the functions of figurehead, liaison, or leader would be fulfilling an ---- role.
Synthetic process
A manufacturing process that combines raw materials or components to create a finished product is referred to as
Social acceptance
A sense of involvement and ---- were two of the human factors at work in the Hawthorne Studies.
Accountability
A subordinate obligation to accomplish an assigned job is called
Analysis
A systematic procedure for studying jobs to determine their various elements and requirements is called a job
True
A typical planning horizon for many firms is one year.
Flexible Manufacturing
A(n) ---- system combines robotics and computer-integrated manufacturing in a single production process.
Job Rotation
Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called
True
Equity theory is based on the idea that employees and motivated by equitable treatment of themselves relative to the "comparison other"
False
Recruiting on college campuses and recruiting at union hiring hals are examples of internal recruiting
True
Reducing production costs by selecting suppliers that offer higher-quality raw materials and components at reasonable prices is one way yo U.S firms are trying to become more competitive in the global marketplace.
True
Scheduling involves both routing and timing of production activities.
job analysis, recruiting, selection, and orientation
The activities involved in the acquisition of human resources are HR planning,
False
The administrative manager is charged with managing an organizations human resource program.
Scientific management
The application of scientific principles to the management of work and workers is called
False
The common leadership styles are autocratic, democratic, and existential.
False
The degree to which resources are physically changed is referred to as the focus of a production process.
Pay
The equity theory is most relevant to which form of outcome in an organization?
False
The four phases of human resources management are acquiring, maintaining, developing, and terminating.
True
The informational resource should include information generated outside an organization, such as by the economy, consumer markets, and technology.
Chain of command
The line of authority extending from the top to the bottom of the organization is known as the
True
The most fundamental type of goal in an organization is its mission
True
The objective or purchasing is to ensure that required materials are available when they are needed in the proper amounts and at minimum cost
True
The obligation of worker to accomplish an assigned job or task is called accountability.
Motivating
The process of providing reasons for people to work in an organizations best interests is called
Lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, Japan and the UK.
The productivity growth rate in the United States is
Specification
The requirements needed to fill a vacancy are listed in the job
True
The span of management is the number of subordinates who will report to each manager.
True
The starting point for human resources planning is the firms overall strategic plan.
True
The stop that distribute responsibility and authority within an organization is called delegation.
Behavior modification
The systematic program of reinforcement to encourage desirable behavior is called
the expectancy theory
The theory stating that motivation depends on how much people want something and on how likely they believe that are to get it is called
True
The way an employee feels about his or her job, superiors, and place of work it known as morale.
True
There are fewer conflicts when the areas of responsibility for line managers and staff managers are clearly defined.
False
There seems to be a movement from variety in jobs to more specialization.
True
Title VII of the civil Rights Act of 1964 applies directly to selection and promotion of employees
True
Today, the American economy is now characterized as a service economy.
organization
Two or more people working together in predetermined way to achieve common goals is known as an
Usually moves from top to bottom
Under an authoritarian leader, communication
True
Understanding the technical side of things is an effective management aid at every level.
Give preferential treatment to certain groups
Well- managed cultural diversity is not likely to
True
When a manager allocates resources between different departments, he or she is acting in a decisional role.
True
When a manager has many subordinates, a wide span of management exists.
Decentralized
When authority is spread to lower-level management , a business is said to be
True
When labor-intensive technology is used, people, must do most of the work
High Productivity
Which of the following is uncharacteristic of low morale?
Inventory
Which one of the following is not considered an area of specialization in management?
Acquiring funds for implementation
You have been asked to assist Fuller Company in its human resources planning. You will suggest it take all the following steps except
The ability to influence others
leadership is
True
the piece-rate reward system grew out of Taylor's concepts of scientific management
Human resources planning
Determining a firm's future human resources needs is referred to as
Appointing a cultural diversity task force
Diversity training programs may include all of the following except
Design
Product ---- is the development of a plan for converting a product idea into an actual product
False
Cultural diversity in the workplace is an issue that must be addressed primary by those firms operating in highly diverse geographic areas.
Employee
All of the following are departmentalization bases except
Boredom from repetition is eliminated
All of the following are reasons for job specialization except that
False
An analytical process combines raw materials or components to create a finished product.
True
An organizations most important resource is human resources
External recruiting
Attempting to attract job applications from outside an organization is called
False
Basic Research consists of activities undertaken specially to put new or existing knowledge to use in producing goods and services.
Internal recruiting
Considering present employees as applicants for available positions is called
False
Middle-level managers are generally responsible for developing an organization's mission.
False
Most Employee benefits, such as holidays, sick leave, and insurance, are required by law.
False
Most small and new organizations base departmentalization on customers.
Energizes
Motivation is the internal process that ----, directs, and sustains behavior.
True
Motivation is the internal process that energizes, directs, and sustains behavior.
False
Of the four main resources available to management, perhaps the most important is the organization's financial resources.
False
Of the three styles of leadership, the most effective is the democratic style.
False
On self-managed work teams, each member learns one specific job has clearly defined responsibilities..
It must start at the top of the organization and work its way down in order to work, which can be a long process
One major problem with the MBO process is that
Focus of the production
Operations managers often refer to the resource or resources that comprise the major or most important input as the
First-Line
Part of Susan's responsibilities is to create a work schedule for her employees and to motivate them. What type of manager is she?
True
Perhaps the most human method of reducing the size of a firms workforce is through attrition.
False
Perhaps the most widely used selection technique is the employment test.
True
Span of management and span of control are synonymous terms.
Objectives
Specific statements detailing what the organization intends to accomplish as it goes about its mission are known as its
True
Staff managers usually provide support, advice, and expertise to line managers.
True
Strategic planning is the process of establishing an organization's major goals and objectives and allocating the resources to achieve them.
Material
Tangible, physical resources that a manufacturer uses in carrying out its business are known as what type of resource?
False
The U.S productivity growth rate is highest in the world
Delegation
The act of distributing part of a manager's work and power to workers is called delegation.
Human resources management
The activities involved in acquiring, maintaining, and developing an organization's human resources are called