Business computer applications

An executive notices that while the company is on track to meet its sales goal for the year, it is not on track to make their bottom line number. How could she use the information provided in the EIS dashboard to figure out where the problem is? More than one answer may be selected.

-The executive could drill down into specific areas of the organization to see where spending is higher than budgeted for.The executive could drill down into specific areas of the organization to see where spending is higher than budgeted for. -The executive could view the graphs to quickly see which departments are underperforming. -The executive could annotate information on the dashboard, requesting more information from subordinates who work in those departments. Explanation: The EIS dashboard is designed to provide executives with a big picture view that synthesizes data from across the organization and allow them to quickly visualize and request additional information from subordinates. It does not provide up-to-date information on competitors.

Match the EIS category with its function. 1. Operations management 2. Financial management 3. Marketing management

1. Organizational processes and manufacturing 2. Budgeting, revenue, expenses, asset management, debt, credit, and investments, and tax minimization. 3. Sales, promotions, and CRM.

One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems,___and Products in Data Processing.

Applications

Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?

Business intelligence (BI) software Decision support system (DSS) software

General Electric Digital's Predix Platform and ABB's Ability are examples of executive information systems applications that focus on ___

Choice, MOM MOM

Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?

Customer Relationship Management (CRM) System

Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires? Multiple choice question.

Customer Relationship Management (CRM) System

Select the 3 major elements of a supply chain management system.

Customer relationship management Supplier relationship management Order fulfillment management

To ensure adequate spacing for safety of flight, and also track changes in aircraft airspeed and altitude, and alert the controller if any deviations occur that require attention, air traffic controllers use ___.

Decision support systems (DSS)

Business applications that obtain data from sources internal and external sources, to specifically assist senior executives in gaining a broader view of the competitive landscape is referred to as __.

EIS

Circling or otherwise highlighting items of interest and notating or requesting additional information or explanation provides senior executives with the ability to efficiently communicate throughout the executive's area of responsibility. This is a key element of which business application?

EIS

Which software application system integrates the management of nearly all aspects of an organization?

ERP

Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.

Enterprise Resource Planning software

Using advanced modeling software to provide the required decision support system, executive information system (EIS) or business intelligence (BI) system, this application suite seeks to coordinate all aspects of an organization.

Enterprise resource planning software

Why does enterprise resource planning (ERP) systems software include all of the software used to manage different departments within a corporation?

Enterprise resource planning software centralizes the key business applications of a corporation. Explanation: The role of enterprise resource planning software is to roll up all of the information produced by the other departments' software into one dashboard, providing the necessary business intelligence at a high level.

Which element of an EIS provides executives with visibility over a firm's personnel issues?

HRM

Business applications technology has made which 3 of the following nearly obsolete.

Imprinters ("Knuckle-busters") Travelers checks Credit card verification books.

This technology allows point-of-sale (POS) stations to quickly process checks.

Magnetic ink character recognition (MICR) Magnetic ink character recognition (MICR)

Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks.

Mammoth/ThinkHR PayCycle Innovative Merchant Solutions

Select the 3 key functions of CRM.

Marketing Sales Customer service

With its Dynamics suite, this company has one of the most powerful ERP products available

Microsoft

Select 3 manufacturers of ERP software.

Microsoft Epicor SAP

Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?

Mobile payments (Apple Pay, Google Wallet, etc.) Credit cards Debit cards

This company, purchased by eBay in 2002, is now one of the world's largest merchant service aggregators.

PayPal

Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use ___, which targets smaller firms.

QuickBooks

This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.

QuickBooks

Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by ___ and based in Germany.

SAP

Select 3 major suppliers of SCM.

SAP Oracle (Fusion) Blue Yonder

Select three manufacturers of customer relationship management software.

Salesforce Freshsales HubSpot

Combining an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, to form an inexpensive point of sale terminal, the ___ Stand.

Square

Which company formed by Jack Dorsey, cofounder and CEO of Twitter, to provide small business owners with aggregator services and a credit card payment system they could operate through their iPhones?

Square Explanation: Merchants using Square card readers and Square Stands can receive financing through Square Capital.

Select three transaction processing systems that make use of merchant service aggregator capability.

Square PayPal Stripe

Brothers Patrick and John Collison, developed a software interface so that websites and apps, such as Lyft's could integrate credit card payment processing with their existing software. They named their company___

Stripe

Which software company has expanded its credit card payment processing products to also sell point- of-sale (POS) stations?

Stripe Explanation: Initially, this company sold credit card processing software that could be easily integrated with existing software, such as that used by Lyft. Now it also sells POS stations as well.

Executive information system applications typically provide five major categories of software support. These categories include human resources management, marketing, and which 3 of the following 4 elements? Multiple select question.

Supply chain management Operations management Financial management

By providing a view of the entire system, these systems allow logisticians to identify cost centers and then seek alternatives or otherwise minimize these costs.

Supply chain management (SCM)

A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard.

Supply chain management (SCM) apps

Select the correct reasons why managers use customer relationship management systems.

To target profitable customers To customize marketing messaging Improve pricing decisions

Systems help to make the sales process itself more efficient are referred to as which of the following?

Transaction processing systems

If a marketing manager wishes to know if increasing the advertising budget on social media will result in a higher return-on-investment, a decision support system could determine how much of an increase would result in the desired sales increase. If the actual sales data deviated from the DSS determination, the DSS would adjust accordingly when making future recommendations. This is a simple example that illustrates how a DSS is a form of ___.

artificial intelligence

The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___.

artificial intelligence (AI)

Businesses that rely on Quickbooks may need a decision support system, but this financial management software for small businesses does not provide one. What other resources are easily available?

business analytics software apps that integrate with QuickBooks are available. Explanation: A user may download a business analytics application that is compatible with QuickBooks.

Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the ___, the most common transaction processing system for 100 years. Multiple choice question.

cash register

The term "ringing up a sale" was coined because of the way a bell would be struck whenever the till was opened on a ___.

cash register

Which of the following processes would operations management systems software be used for in a manufacturing firm?

creating bedroom furniture from lumber Explanation: Operations management systems software are used to transition raw material products into sale-ready goods. Creating the furniture from the raw material lumber is an example of this.

Because they comprise such a major portion of most business's overall management system, ___ resource management (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.

customer

Hubspot, Zoho, and Freshsales focus on

customer relationship management Explanation: Businesses such as HubSpot CRM, Zoho CRM, and Freshsales CRM focus primarily on meeting the customer relationship management requirements of smaller businesses that might not have a need for a full enterprise resource planning system.

It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?

customer relationship management (CRM) systems

Three functions of CRM include marketing, sales and ___.

customer service

Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a___that calls attention to deviations from an established norm.

dashboard

Also known as business intelligence (BI software),___support system (DSS) software, gained credibility with airlines and air traffic control systems in the mid-1980s and 1990s.

decision

To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___.

enterprise resource planning system

Decision support system(business intelligence systems) applications, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or

executive information systems Explanation: Decision support systems (business intelligence systems) application, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or executive information systems (EIS).

The tools necessary to adequately hedge against significant market fluctuations is provided by____management software.

financial

Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.

imprinter

Decision support systems (business intelligence systems) application, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or executive___systems (EIS).

information

The key element of any executive information system (EIS) is a highly intuitive user___often referred to as the dashboard.

interface

Fund reversals, such as when an item purchased with a credit card is returned, or if a customer disputes the validity of a credit card charge, result in lost processing fees and interest on the part of the acquiring bank. For these reasons, smaller merchants must use ___ to process credit cards.

merchant service aggregators

In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.

operations management

Peter Thiel's Confinity Inc. developed software that allowed Palm Pilot users to transfer funds to each other. After joining with Elon Musk's X.com, this software evolved to the point that it would allow payment transfers over the Internet. Musk and Thiel named this company ___.

paypal

Information technology (IT) costs have become the largest single category of expenses for U.S. businesses in large part because of the rapid adoption of enterprise resource___systems in many companies.

planning

The amount of flexibility in payment methods demanded by today's consumer make the___of sale (POS) station essential for businesses.

point

'' Computer application systems that seek to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer___management system.

relationship

Highlight points where actual personnel numbers vary from expected norms, and allow the executive to drill down into areas of interest is a key element of the human___management element of executive information systems applications.

resource

Many corporations integrate supply chain management (SCM) software into an enterprise___planning (ERP) suite of software.

resource

In 2009, Jack Dorsey, co-founder and CEO of Twitter, saw a need for a credit card payment system that operated through iPhones, providing aggregator services for small business owners. The resulting company he formed is called ___.

square

Initially, this company sold credit card processing software that could be easily integrated with existing software, such as that used by Lyft. Now it also sells POS stations as well.

stripe

The element of a supply chain management application that may include the product development, manufacturing, and inventory processes is referred to as the___relationship management element.

supplier

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any___ system.

supply chain management

A logistician for an oil company receives an alert from the software she uses that a supertanker has been delayed. In addition, she receives a choice of reasonable actions to take. What software is she likely using?

supply chain management software Explanation: The SCM dashboard alerts users to issues and presents the user with a choice of reasonable actions so they can make the best possible decision. This function can apply to the entire supply chain, from the procurement of raw materials to the acceptance of final payment by the customer.

Microsoft BI Professional is one of the most popular versions of decision___ system software

support

Today, nearly all businesses use some sort of decision___system (DSS) today, from areas such as advertising to hiring and training, as well as inventory and production management.

support

Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.

transaction processing systems

What is the correct term for systems that allow money to be exchanged for goods and services more efficiently?

transaction processing systems Explanation: Transaction processing systems help to make the sales process itself more efficient.

The three major components in any decision support system include the data warehouse, the decision support model, and the___interface.

user

Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.

user interface