Business Interaction Skills
Which types of people are high on responsiveness and low on assertiveness?
Amiable
Tim, Sam, and Ross meet to discuss their sales strategies for the upcoming quarter. When their discussion reaches a point where they can't agree on anything, Tim suddenly gets up and says, "I have to pick my kids from school. You two sort this out." He then leaves. Which conflict style does Tim display in this situation?
Avoiding
Which type of audience response can be described as the ultimate test of whether a presentation was effective?
Behavioral
Salama, a project lead, is given a project with unclear deadlines and expectations. Therefore, she creates a plan by breaking the project up into smaller pieces, hoping the team can proceed with the parts that are clearly defined. However, the team is confused and unable to understand Salama's project plan. In this situation, what should Salama do to help her team?
Call for a meeting to motivate and explain the project plan
What can be described as a subgroup that is created within a bigger group due to the presence of some shared link between the relevant members?
Clique
Who are the individuals that manage conflict by working with others to solve problems and make decisions?
Collaborators
______________ statements are usually used by rigid people.
Declarative
What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision?
Democratic
Including a(n) __________ testimony in a speech is the most frequently used method to lend more credibility to any argument.
Expert
Toby is the most experienced architect at a construction firm, and a new client approaches him to build a gallery. Toby had previously helped this client design and build a museum, so the firm assembles a team to work under his leadership. Which type of power does Toby possess?
Expert
What process occurs when the sound waves captured by our ears cause the eardrum to vibrate?
Hearing
A person who uses the grapevine or an informal network for workplace information uses ________ communication.
Hosizontal
Jean-Paul tried talking with one of his female colleagues several times, but each time, the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level. He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?
Jean-Paul was using the report talk conversational ritual; he should try using the rapport talk ritual.
Which presentation software, created by Apple, can be used on personal computers?
Keynote
Which ability does communication competence enhance?
Leadership
The process of comparing two similar things is called a _________ analogy.
Literal
________ speaking is a method of developing your own speech and then reading exactly from the text.
Manuscript
What type of message allows people to connect with others?
Nonverbal
Lydia feels her manager, Denny, bullies her at every opportunity. Whenever their project hits a snag, Denny singles out Lydia and launches into a verbal tirade against her. On a few occasions, Denny has even threatened to fire Lydia due to her supposed "incompetence." What type of bullying behavior does Denny use to intimidate Lydia?
Overt aggression
If someone wants to restate, in his or her own words, another person's message, it is called
Paraphrasing
What process helps supply the required organization and discipline keep a group of 20 or more members resolute and carry out tasks effectively?
Parliamentary Procedure
The team leader asked everyone to individually categorize the best five of the nine suggested proposals, according to the degree of their suitability. What brainstorming method did the team leader conduct?
Ranking
The research team members participating in a problem-solving meeting found some possible solutions for their cost-cutting problem. At the end of the meeting, the manager asked the members to grade each proposal on a scale of 1 to 5. What brainstorming method did the manager employ?
Rating
Nava was delivering a presentation to her team about the benefits of regularly practicing yoga. Halfway through, she realized most of the members were shaking their heads and visibly disagreeing with her. What should Nava do convince the audience of the veracity of her opinions?
Rely on facts
What method do journalists typically use to pinpoint a certain issue?
Six questions technique wwwwhw
Business partners, Jim and Jack, meet to discuss various business opportunities. When they see each other, they shake hands. What does this gesture signify?
Social/polite touch
What can be described as a person's stature and reputation?
Status
_________ is a way of tailoring communication to another person's processes.
Style Flexing
How does upward communication flow?
from employee to managers
In which type of culture do people gather subtle information from facial expressions, vocal cues, and even silence to interpret messages?
high context
What kind of link is created between two people through interpersonal communication?
relationship
Jacqueline is the HR manager of a construction company. Everyone in the company likes her voice. Every time she speaks, she changes her pitch, volume, and the rate of her voice, so she doesn't sound monotonous. This shows Jacqueline knows the importance of
vocalics
Which types of people are technical specialists?
Analitical
Which phase of listening involves focusing on a specific message?
Attending
Which types of individuals manage conflict by being assertive?
Competitor
A word that can be seen, touched, smelled, or heard is said to be
Concrete
Which component of communication is related to the physical, historical, and psychological communication environment?
Context
A(n) ___________ is a gesture that has a direct verbal translation and substitutes for a word or phrase.
Emblem
The president of an architecture firm is a world-renowned architect. She notices that whenever she comes up with an idea during meetings with her development team, the rest of the members never question or challenge it. They quickly accept the idea without critically analyzing its pros and cons. What are the team members engaging in?
Groupthink
Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?
HR
Toby owns his own construction company and recently met with Dante, the owner of another firm, to discuss a possible merger. During their meeting, however, their conversation shifted direction, and Dante got defensive and frustrated with the parameters Toby suggested. Finally, Toby said, "I think we both want to move forward with this merger, so let's meet again tomorrow to talk more." What is Toby's intention behind this statement?
He wants to monitor the emotional temperature
What helps people draw a picture or complement a verbal message?
Illustrator
Which type of presentation delivery involves speaking without prior preparation?
Impromptu speaking
Emma includes the opinion or description offered by a non-expert who has firsthand experience in her speech. She is, in fact, using ________ testimony to make an emotional appeal to her audience.
Lay
When the mayor decides to confront the city's rodent problem by outsourcing it to a firm from another region, she uses her power as an elected member. What type of power does the mayor occupy?
Legitimate
What can be defined as the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages?
Listening
People belonging to ________ cultures rely more explicitly on language and on the meanings of words.
Low context
After Lilia bakes cupcakes for a party to be held later that evening, Judd, her son, asks if he can have one. She refuses and says he can have one at the party. Immediately, Judd's face turns red, and he storms out of the room. What kind of actions are Judd's?
Nonverbal
Sandy heads the creative team at an advertising agency. One client wants to quickly launch an advertisement to counter a competitor's advertisement, so Sandy tells the team they will need to work several late nights and a few Saturdays. One of her team members sighs loudly, crosses her arms, and rolls her eyes. Which type of response is the team member displaying?
Nonverbal
Which types of leaders give priority to individuals over work?
Person focused
Cassie is an engineering undergrad. She does not like talking much, and has become a quiet and withdrawn person while in her program. Which social style can you identify in Cassie?
Analytical
Ever since joining the creative writing team at Caravaggio's, Antonio and Malcolm were great friends. However, when Antonio was promoted to manager of the team, he stopped eating lunch with Malcolm. He also moved Malcolm's workstation to a different floor from the rest of the team. Although Antonio did not talk badly about Malcolm's work, belittle his standing in the company, or threaten him in any way, Malcolm resigned as a direct consequence of Antonio's behavior. How can Antonio's attitude toward Malcolm be described, and why?
Antonio displayed isolation workplace bullying behaviors toward Malcolm because he flaunted his status over Malcolm in a condescending manner.
Shania was appearing on a popular talk show, and was both excited and nervous before prior to going on air. When the show started, Shania was eager to answer the host's questions as quickly as she could. In her haste to get her point across, Shania talked too fast, and wound up slurring her words. This made it difficult for the studio audience to understand what she was saying. Which aspect of appropriate vocal delivery did Shania fail to address?
Articulation
Which type of speaker focuses on connecting with the listeners?
Audience-centered
What is the traditional approach for detecting feasible solutions to group problems called?
Brainstorming
A one-sentence summary of your speech is called the
Central Idea
The managing partner of a law firm told one partner she was going to slash all the paralegals' salaries at the firm by 50 percent for the next quarter. The partner then told the associates, who then passed it on to the junior associates. Finally, the junior associates communicated this to the paralegals. Which type of team network was evidenced in this scenario?
Chain
According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?
Classical
Tim, the manager of a marketing company, is faced with a complication at work. Without a second thought, he calls Luke, one of his team members, and orders him to handle the situation. The manager lists the exact steps Luke should take, but Luke doesn't like being told what to do and immediately feels defensive. What kind of approach did the manager use?
Controlling
A "mental software" that helps you understand the world and provides the framework that shapes the messages you send and receive every day is called
Culture
The general manager of a pharmaceutical company had informed the sales team in advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had assembled at the scheduled time, and instead of waiting for the rest of the members, the manager started the meeting. This situation illustrates that the manager had a
Displaced point pattern
Sergei is a consultant who just joined a multinational company, where he will be leading the business unit. On his first day, he wants to send out a letter to all the members of the team outlining his vision for the group and the products they build. Which form of communication should Sergei use to send this letter?
In which phase of the group talk process does a team decide on acceptable standards and move toward unanimity?
Emergence
During construction planning, a geologist is consulted regarding building a reservoir in a rocky dry region. In deciding whether the land can withstand a construction or not, what power source gives the geologist's decision more credibility?
Expert power
What involves delivering a presentation speech by referring to the contents of a text, with no prior attempt made at remembering the precise phrasing?
Extemporaneous speaking
___________ leak out through nonverbal messages.
Feelings
The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal.
Functional
Janell, a copy editor in an advertising firm, likes her supervisor, Brita, because she gives Janell a lot of autonomy and allows her to set her own work schedule. Janell attributes her creative success to Brita. What type of leader is Brita?
Laissez-Faire
The person who keeps things organized and emphasizes accomplishing specific tasks in an organization is called a(n)
Manager
_______ creates suspicion and increases defensiveness.
Manipulation
Which type of presentation delivery permits you to maintain steady eye contact with your listeners while also saying exactly what you want to say?
Memorized Speaking
Graham was acting as the facilitator at a problem-solving meeting. He noticed that Denise, one of the participants, was continually going off-topic and rambling on about noncritical issues. He told Denise, "I'm not sure I understand how your observation relates to our meeting goal." Graham's comment helped Denise get back on track to the topic at hand. What strategy of keeping a team focused on its objective did Graham use?
Metadiscussion
What is an effective nonverbal mannerism that conveys a speaker's reliability, influence, and the general strength of his or her message?
Posture
Which types of words capture shades of difference?
Precise
_______ is a Web-based tool that saves pictures and infographics on an Internet "cloud."
Prezi
At which stage of the problem-solving process does criteria identification and the development of goals and standards take place?
Problem analysis
The space or distance we maintain while communicating with others is called
Proximity
What do media gatekeepers look for most when the spokesperson of an organization addresses the media?
Quotable lines
hich conversational ritual focuses on sharing information about relationships?
Rapport talk
Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?
Referent
Pat and Gerard met each other for the first time in a business meeting. As a conversation starter, they shared factual and statistical information about their individual projects. Which conversational ritual was being used by them?
Report talk
What is an effective strategy for getting the audience on board when they don't seem to understand your points?
Restate information using different examples
Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?
Reward
Peter and Arnold are in graduate school. They are assigned a project and meet at the library to discuss the specifics. Peter shares the information he had collected during his research while Arnold listens and tries to understand what Peter is saying. In this scenario, what role is Peter playing?
Sourse
Emily was intimidated by the inappropriate advances of one of her male colleagues and had second thoughts about coming to work. What should a person like Emily, who is subjected to sexual harassment at the workplace, do?
Speak to the HR manager or supervisor
In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates how physical environment can convey an individual's
Status
While explaining the intricacies of a new project to his team, Eddie behaved in a way that portrayed himself the most important person in the meeting. Which dimension of nonverbal cues did Eddie communicate?
Status
At Nirvana Corp., the Gen Y employees weren't sharing their ideas with the employees belonging to the veteran and boomer generations because they thought the older employees had outdated thought processes, were intractable, and were too old to change. What were the Gen Y employees doing wrong?
Sterortpying
A problem for which there is an immediate solution is called a(n) ________ problem.
Structured
Lydia, the team lead at a PR firm, is loved and respected by all of her team members. Although Lydia is an analytical person, and her team is entirely composed of people possessing the driver social style, she tries to improve her leadership effectiveness by communicating more like them. She is always direct with her team members, focuses on outcomes, and allows them the freedom to determine goals and objectives. What approach does Lydia adopt in this scenario?
Style Flexing
________ leaders don't try to know their employees on an individual level.
Task Focused
What are conducts that assist a team in completing its objectives and assignments?
Task roles
Which term best explains an assortment of individuals who work with each other to accomplish a particular goal?
Team
At which stage in the process of listening is one able to assign meaning to the verbal and nonverbal messages that he or she is receiving?
Understanding
Mark conducts trainings on how to be a great public speaker. He always teaches his students that a speech should be brief, simple, and straight to the point, and unwanted words and phrases must be avoided. Which strategy does he focus on?
Use concise messages
The act of numbering the points you are going to make while responding to an audience member's query is called
Using organizational signposts
When the main ideas of a presentation are arranged in a progressive manner, the process is called
chronological organization.
If you suspend a team member for regularly coming late to office, then you are exerting ________ power.
coersive
During a sales meeting, the general manager says the target for the year should be fixed at $20 million. The team disagrees and suggests a target of $10 million instead. Rather than completely disregarding the team's view, the general manager negotiates at a target of $15 million. What conflict style is the general manager portraying in this scenario?
compromising
