Business Management

Which of the following fields is not a field from which OB draws?

Accounting

Contingency Perspective

Best course of action depends on the interplay of person and environment factors

Pop's ice cream store sales were down 15% this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at lease one of them with a younger college student for the rest of the summer. Jonathan is using a ____ perspective.

Contingency

Which of the following statements is false?

Contingency approach is just common sense.

Closing the Gap

Define the problem, identify OB concepts to solve the problem, , make recommendations and take action

Joe expressed concern with Rita, an intern scheduled to work on his team for three weeks. Jose, Joe's manger, quickly decides to move Rita to another team. Which key problem solving step has Jose skipped?

Defining the problem

T/F A decision is a gap between an actual and desired situation.

False

T/F American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal.

False

T/F Common sense focuses on the past, and because of this it is strong in responding to the unexpected.

False

T/F OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.

False

T/F Problem solving is a systematic process for closing the gap between an actual and desired outcome.

False

T/F Soft skills are job specific; they are useful only in certain jobs.

False

T/F There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.

False

T/F Unethical behavior erodes trust, but has no effect on cooperation in organizations.

False

Which of the following statements about ethics is not true?

If something is unethical it is also illegal.

Which one of these is not true about defining a problem?

It is advisable to skip this step and proceed to making recommendations.

________ is the interdisciplinary field dedicated to understanding and managing people at work.

Organization Behavior

Kamal argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night's activities. He prefers to sign up for a large lecture class at that time. Raoul disagrees, noting that this small discussion group is something they both wanted to do and will require their attention, while they may not focus in the lecture class. Kamal says that this is not a commonsense approach. What weakness does Kamal exhibit?

Over-reliance on hindsight

___ with which you can build goodwill, including personality, teamwork and leadership

Personal attributes

Soft skills are ____; they are more or less relevant in every job, at every level, and throughout your career.

Portable

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ___ is/are more critical/

Problem-solving skills

Problem solving and critical thinking are ____ because they use logic and reasoning to develop and evaluate options.

Soft skills

Which of the following is not one fo the top four skills desired by employers?

Teamwork

The contingency approach suggests that

The best answer depends on the situation

T/F According to research, the most common predictor if cheating in school is peer behavior

True

T/F John is spending 12 hours a fay at work and is exhauseted. He decides that he will work no more than 8 hours- no matter what. This is a good example of the Three-Step Problem-Solving Approach.

True

T/F OB includes topics such as managing your peers and your bosses, as well as managing your subordinates.

True

T/F Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

True

T/F The "organizing framework" for understanding and applying OB is based on the systems approach.

True

T/F The interactional perspective states that behavior is a function of interdependent person and environmental factors.

True

T/F When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of "motivated blindness."

True

The contingency approach to OB calls for

Using OB concepts and tools as situationally appropriate, using a pragmatic approach, not relying on simple common sense, and being systematic and scientific.

At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's on. Jenna is not ___ ; she needs to be more self-aware of what she takes on.

authentic

OB is important in all facets of school and work because

it helps us to understand and manage people.

Regarding the relative importance of personal and technical skills

personal skills become more important as job level increases

"When you know yourself, you are comforatble with your strengths and not crippled by your shortcomings.." this is

self awareness

Justin and Edwardo were hired by the same network support firm. One year later, Edwardo receives a promotion to team leader. Justin believes he has stronger technical skills and asks his supervisor why he did not get the promotion. The supervisor says that Edwardo has better people skills. Having ____ can enable a person's promotion.

soft skills

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay by 5% is they are more than 10 minutes late. Javier will have better results using

the contingency approach.