Business Management Ch.10-11 Study Set

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Delegation

Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization?

Authority

Which term refers to the right to perform or​ command?

Management responsibility guide

Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one​ another?

Establishing mutually​ agreed-upon results and performance standards for delegated tasks

Which of the following would be recommended to make delegation more​ effective?

Responsibility gap

Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization​ member?

Establishing a chain of command

Which of these is NOT a step in the functional similarity method of dividing job​ activities?

Decentralization

Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by​ management?

Functional similarity method

Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job​ activities?

Job description

Which of these represents a list of specific activities that must be performed by whoever holds the​ position?

Assigning specific duties to the individual

Which of these represents the first step in the delegation​ process?

What is the net profit of the​ organization?

Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a​ situation?

Delegation

Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization?

Responsibility

Which term describes the obligation to perform assigned​ activities?

Staff authority

Which term describes the right to advise or assist those who possess line authority as well as other staff​ personnel?

Line authority

Which term describes the right to make decisions and to give orders concerning the​ production-, sales-, or​ finance-related behavior of​ subordinates?

Organizing

Which term refers to a process for establishing systematic resource usage in a management​ system?

Max Weber

Who had the most profound influence on classical organizing​ theory?

delegation

The terms centralization and decentralization describe the general degree to which​ ________ exists within an organization.

Evaluating the results of an implemented organizing strategy

There are five main steps in the organizing process. Which step is characterized by collecting data to determine the success of the​ process?

Functional

​Kathryn, a faculty​ member, chairs a special projects committee for the university. In this​ position, Kathryn has authority to assign tasks to graduate student​ researchers, which is not usually part of her job. This is an example of what type of​ authority?

organizational chart

A graphic illustration that represents the structure of a company is called​ a(n) _______________.

Managers should examine the human communication process

A local package delivery store has struggled recently with​ coordination, as some tasks are done more than once while other important tasks go undone. If the store were to apply​ Follet's guidelines on coordination which actions best fits with those​ guidelines?

Matrix

A television program production company wants its employees to be able to focus on multiple projects at​ once, with project managers using workers from other parts of the organization for specific projects. Which departmentalization method best fits this​ situation?

Increase the​ manager's span of management

Because matrix organizations are complex and​ intimidating, some managers may struggle to get results. Which of these would LEAST likely help a manager succeed in a​ matrix?

How homogeneous is the​ organization's product​ line?

Brenda is currently thinking about how much decentralization is needed at her​ organization, considering how similar various products sold are. This best fits with the decentralization question of​ _______.

Detailed procedures and rules

Bureaucracy includes three primary​ components: a clearly outlined organizational​ hierarchy, impersonal relationships among organization​ members, and which of the​ following?

Clearly outlined organizational hierarchy

Hitomi has made her​ organization's structure a bureaucracy to be more efficient and better reach organizational goals. The company has impersonal relationships among employees and detailed procedures and rules. What is the third component of​ bureaucracy?

Allocating resources and directives for sub tasks

Mario is a restaurant owner who is implementing the organizing process in his restaurant. Mario is trying to determine who will take​ orders, who will clear the​ tables, and the details of the relationship between these individuals. Mario is implementing which step of the organizing​ process?

​tall, flat

Organizations with much height are usually referred to as​ ____________, while those with little height are referred to as​ ________________.

organic structure

Priscilla runs a small technology startup company where there are few formal rules and workers are loosely connected. This fits with which kind of​ structure?

function

Probably the most widely used basis for establishing departments within the formal structure is by​ __________________.

Functional similarity

Sarah wants to use the most basic method to divide the job activities in her department. What method should she​ use?

job description

Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called​ a(n) __________.

consulting

Tanya has a position where she has the right to advise people making a decision. This authority is known as​ _______.

division of labor

The assignment of various portions of a particular task among a number of organization members is known as​ _________.

Attitude toward and conduct with subordinates

The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these​ dimensions?

complexity of function

The degree to which​ workers' activities are difficult and involved is known as​ ____________.

The human component

The main criticism of​ Weber's bureaucracy focuses on what main component in the​ organization?

human

The main criticism of​ Weber's bureaucracy model is that it gives little consideration to the​ _________ variable within organizations.

Operating responsibility

The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a​ function?

Step 2

The owners of a small regional restaurant chain are working on determining the major tasks they will need workers to do in their restaurants. This best fits which step of the organizing​ process?

organizing

The primary mechanism used by managers to activate plans is known as​ _______.

organizing

The process of establishing orderly uses for resources within the management system is known as​ ______________.

impersonal relationships among organization members

Weber used the term bureaucracy to label the management system that includes three primary​ components: detailed procedures and​ rules, a clearly outlined organizational​ hierarchy, and​ __________.

Product

What type of organizational structure is best at allowing managers to focus on what the organization​ sells?

Behavior with upper management

​Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management​ behavior?

bureaucracy

​Weber's most notable contribution to classical organizing theory was his concept of​ _________.

Coordination

​_______ involves encouraging the completion of individual portions of a task in a synchronized order that is appropriate for the overall task.

Overlapping responsibility

​____________ refers to a situation in which multiple individuals are responsible for the same activity.

Coordination

​______________ is the organized arrangement of group efforts to provide unity of action while pursuing a common objective.

Coordination

​______________ is the responsibility of managers to synchronize the completion of individual parts of a task in order to meet the overall objective of the larger organizational task.

Accountability

​________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities.

Authority

​_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.

Responsibility

​_________________ is the obligation to perform assigned activities. It is the​ self-assumed commitment to handle a job to the best of​ one's ability.

Job description

An​ individual's job activities within an organization are usually summarized in a formal statement known as which of the​ following?

decentralized

An organization with a very high degree of delegation is said to be​ ______________.

Second step

Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation​ process?

delegation

As an organization increases in​ size, managers have to assume more responsibility and different types of tasks.​ ______________ is typically an effective means of helping them manage this increased workload.

Controlling

As reported by Harold​ Koontz, several important situational factors influence the appropriateness of the size of an​ individual's span of management. Which of the following is NOT one of these​ factors?

a responsibility gap

At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of​ _______.

Establishing mutually​ agreed-upon standards for delegated tasks

When Sharon delegates a task to a​ subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective​ delegation?

overlapping responsibility

When more than one individual is responsible for the same​ activity, this is a situation known as​ _________________.

division of labor

When several individuals perform different parts of one​ task, this is known as​ ___________.

must approve

Whenever a change is made to a safety​ protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is​ _______.

Unity of command

Which management principle suggests that an individual should have only one​ supervisor?

Putting organizational goals ahead of personal desires

Which of the following best illustrates the personal attitudes and values of a responsible​ manager?

Centralization

Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by​ management?

Obstacles related to family members

Which of the following is LEAST likely to be an obstacle to the delegation​ process?

Establishing goals to be achieved for the​ long-term survival of the organization

Which of the following is NOT a step of the organizing​ process?

To break the​ ice, include the activities that are not essential but easy and interactive.

Which of the following is NOT a suggestion for delegating​ tasks?

Organic

Which of the following is NOT a type of departmentalization​ mode?

The source of responsibility lies with the position an individual occupies.

Which of the following is a FALSE statement about​ responsibility?

Division of labor focuses solely on efficiency and economic benefit.

Which of the following is a disadvantage of division of​ labor?

It allows a firm to pool human resources for both​ short-term and​ long-term projects.

Which of the following is an advantage of matrix​ departmentalization?

Formal structure

Which of the following is defined as the relationships among organizational resources as outlined by​ management?

It allows for consistent marketing messages throughout the company.

Which of the following is most likely an advantage of functional​ departmentalization?

Must be consulted

Which of the following is one of the responsibility relationships among managers as used in the management responsibility​ guide?


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