Business Management Ch.10-11 Study Set
Delegation
Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the organization?
Authority
Which term refers to the right to perform or command?
Management responsibility guide
Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one another?
Establishing mutually agreed-upon results and performance standards for delegated tasks
Which of the following would be recommended to make delegation more effective?
Responsibility gap
Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization member?
Establishing a chain of command
Which of these is NOT a step in the functional similarity method of dividing job activities?
Decentralization
Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management?
Functional similarity method
Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job activities?
Job description
Which of these represents a list of specific activities that must be performed by whoever holds the position?
Assigning specific duties to the individual
Which of these represents the first step in the delegation process?
What is the net profit of the organization?
Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a situation?
Delegation
Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the organization?
Responsibility
Which term describes the obligation to perform assigned activities?
Staff authority
Which term describes the right to advise or assist those who possess line authority as well as other staff personnel?
Line authority
Which term describes the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates?
Organizing
Which term refers to a process for establishing systematic resource usage in a management system?
Max Weber
Who had the most profound influence on classical organizing theory?
delegation
The terms centralization and decentralization describe the general degree to which ________ exists within an organization.
Evaluating the results of an implemented organizing strategy
There are five main steps in the organizing process. Which step is characterized by collecting data to determine the success of the process?
Functional
Kathryn, a faculty member, chairs a special projects committee for the university. In this position, Kathryn has authority to assign tasks to graduate student researchers, which is not usually part of her job. This is an example of what type of authority?
organizational chart
A graphic illustration that represents the structure of a company is called a(n) _______________.
Managers should examine the human communication process
A local package delivery store has struggled recently with coordination, as some tasks are done more than once while other important tasks go undone. If the store were to apply Follet's guidelines on coordination which actions best fits with those guidelines?
Matrix
A television program production company wants its employees to be able to focus on multiple projects at once, with project managers using workers from other parts of the organization for specific projects. Which departmentalization method best fits this situation?
Increase the manager's span of management
Because matrix organizations are complex and intimidating, some managers may struggle to get results. Which of these would LEAST likely help a manager succeed in a matrix?
How homogeneous is the organization's product line?
Brenda is currently thinking about how much decentralization is needed at her organization, considering how similar various products sold are. This best fits with the decentralization question of _______.
Detailed procedures and rules
Bureaucracy includes three primary components: a clearly outlined organizational hierarchy, impersonal relationships among organization members, and which of the following?
Clearly outlined organizational hierarchy
Hitomi has made her organization's structure a bureaucracy to be more efficient and better reach organizational goals. The company has impersonal relationships among employees and detailed procedures and rules. What is the third component of bureaucracy?
Allocating resources and directives for sub tasks
Mario is a restaurant owner who is implementing the organizing process in his restaurant. Mario is trying to determine who will take orders, who will clear the tables, and the details of the relationship between these individuals. Mario is implementing which step of the organizing process?
tall, flat
Organizations with much height are usually referred to as ____________, while those with little height are referred to as ________________.
organic structure
Priscilla runs a small technology startup company where there are few formal rules and workers are loosely connected. This fits with which kind of structure?
function
Probably the most widely used basis for establishing departments within the formal structure is by __________________.
Functional similarity
Sarah wants to use the most basic method to divide the job activities in her department. What method should she use?
job description
Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called a(n) __________.
consulting
Tanya has a position where she has the right to advise people making a decision. This authority is known as _______.
division of labor
The assignment of various portions of a particular task among a number of organization members is known as _________.
Attitude toward and conduct with subordinates
The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these dimensions?
complexity of function
The degree to which workers' activities are difficult and involved is known as ____________.
The human component
The main criticism of Weber's bureaucracy focuses on what main component in the organization?
human
The main criticism of Weber's bureaucracy model is that it gives little consideration to the _________ variable within organizations.
Operating responsibility
The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a function?
Step 2
The owners of a small regional restaurant chain are working on determining the major tasks they will need workers to do in their restaurants. This best fits which step of the organizing process?
organizing
The primary mechanism used by managers to activate plans is known as _______.
organizing
The process of establishing orderly uses for resources within the management system is known as ______________.
impersonal relationships among organization members
Weber used the term bureaucracy to label the management system that includes three primary components: detailed procedures and rules, a clearly outlined organizational hierarchy, and __________.
Product
What type of organizational structure is best at allowing managers to focus on what the organization sells?
Behavior with upper management
Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management behavior?
bureaucracy
Weber's most notable contribution to classical organizing theory was his concept of _________.
Coordination
_______ involves encouraging the completion of individual portions of a task in a synchronized order that is appropriate for the overall task.
Overlapping responsibility
____________ refers to a situation in which multiple individuals are responsible for the same activity.
Coordination
______________ is the organized arrangement of group efforts to provide unity of action while pursuing a common objective.
Coordination
______________ is the responsibility of managers to synchronize the completion of individual parts of a task in order to meet the overall objective of the larger organizational task.
Accountability
________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities.
Authority
_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.
Responsibility
_________________ is the obligation to perform assigned activities. It is the self-assumed commitment to handle a job to the best of one's ability.
Job description
An individual's job activities within an organization are usually summarized in a formal statement known as which of the following?
decentralized
An organization with a very high degree of delegation is said to be ______________.
Second step
Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation process?
delegation
As an organization increases in size, managers have to assume more responsibility and different types of tasks. ______________ is typically an effective means of helping them manage this increased workload.
Controlling
As reported by Harold Koontz, several important situational factors influence the appropriateness of the size of an individual's span of management. Which of the following is NOT one of these factors?
a responsibility gap
At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of _______.
Establishing mutually agreed-upon standards for delegated tasks
When Sharon delegates a task to a subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective delegation?
overlapping responsibility
When more than one individual is responsible for the same activity, this is a situation known as _________________.
division of labor
When several individuals perform different parts of one task, this is known as ___________.
must approve
Whenever a change is made to a safety protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is _______.
Unity of command
Which management principle suggests that an individual should have only one supervisor?
Putting organizational goals ahead of personal desires
Which of the following best illustrates the personal attitudes and values of a responsible manager?
Centralization
Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by management?
Obstacles related to family members
Which of the following is LEAST likely to be an obstacle to the delegation process?
Establishing goals to be achieved for the long-term survival of the organization
Which of the following is NOT a step of the organizing process?
To break the ice, include the activities that are not essential but easy and interactive.
Which of the following is NOT a suggestion for delegating tasks?
Organic
Which of the following is NOT a type of departmentalization mode?
The source of responsibility lies with the position an individual occupies.
Which of the following is a FALSE statement about responsibility?
Division of labor focuses solely on efficiency and economic benefit.
Which of the following is a disadvantage of division of labor?
It allows a firm to pool human resources for both short-term and long-term projects.
Which of the following is an advantage of matrix departmentalization?
Formal structure
Which of the following is defined as the relationships among organizational resources as outlined by management?
It allows for consistent marketing messages throughout the company.
Which of the following is most likely an advantage of functional departmentalization?
Must be consulted
Which of the following is one of the responsibility relationships among managers as used in the management responsibility guide?
