Business Management, exam 2
implementation
A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?
people
A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____
organization structure
A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.
factors that facilitate and hinder organization change
A force-field analysis identifies
inventor
A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.
product champion
A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously
structure and design
Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.
selection of appropriate change technique
Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?
external
Consumer tastes and preferences are _____ forces that influence an organization's product line
uncertainty
In general, the biggest cause of worker resistance to change is _____
Survey feedback
Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?
task environment
ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.
organization structure and design
Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____
organization change
Substantive modification to some part of an organization is known as ____
Evaluation and follow up
The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?
Education
The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four streets away from the current location. The top managers knew that their decision would meet with considerable employee resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?
technology and operations
Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.
uncertainty
When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd Communications staff.
technology and operations
When a company changes its work processes, the change is in the area of _____
organization structure and design
When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____
threatened self interests
When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.
Reactive change
a piecemeal response to circumstances as they develop.
Pricing strategies of competitors
an example of a force for change in the task environment of an organization
Managers can overcome resistance to change by
announcing the change much in advance
Organization culture
one of the three specific ways for promoting innovation in organizations