Business Management, exam 2

implementation

A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?

people

A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____

organization structure

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

factors that facilitate and hinder organization change

A force-field analysis identifies

inventor

A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.

product champion

A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously

structure and design

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

selection of appropriate change technique

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

external

Consumer tastes and preferences are _____ forces that influence an organization's product line

uncertainty

In general, the biggest cause of worker resistance to change is _____

Survey feedback

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

task environment

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

organization structure and design

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____

organization change

Substantive modification to some part of an organization is known as ____

Evaluation and follow up

The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?

Education

The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four streets away from the current location. The top managers knew that their decision would meet with considerable employee resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?

technology and operations

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

uncertainty

When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd Communications staff.

technology and operations

When a company changes its work processes, the change is in the area of _____

organization structure and design

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____

threatened self interests

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.

Reactive change

a piecemeal response to circumstances as they develop.

Pricing strategies of competitors

an example of a force for change in the task environment of an organization

Managers can overcome resistance to change by

announcing the change much in advance

Organization culture

one of the three specific ways for promoting innovation in organizations