BUSM60 Quiz 2 Version 19 Study guide

Decision making is

Choosing one alternative from among several

It is possible for the same decision to be ___ for an experienced manager but ___ for a more junior manager

Programmed, not programmed

Satisficing refers to making an ___ rather than ___ decision

Satisfactory, optimal

which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

Semantics

The ___ is the individual, group, or organization interested in communicating a message to another party

Sender

Which of the following is not a stage of group development

Stages of group development 1) Mutual Acceptance 2)Communication/Decision making 3)Motivation and Productivity 4) Control and Organization 5) New tasks/new members

When __ the decision maker knowingly accepts less than the best possible outcome.

Suboptimizing

Employees who feel their salaries convey a message of how much they are worth to the organization are interpreting the ___ value of that reward

Symbolic

___ conflict is a disagreement about what the goals should be

Task conflict

All of the following are benefits of telecommuting EXCEPT

The feeling of loss social interactions

Which theory serves as the basis for job enrichment

Two factor theory of motivation

Which type of noise occurs when there is more than one way to interpret the senders message

ambiguity

All of the following are examples of body language EXCEPT

any verbal form of communication

Which of the following is the chief disadvantage of arbitration

at least one party is unhappy with the outcome

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" midset

avoidance

What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems

avoiding

A group is homogeneous if

members are similar in one or several ways

the further a conflict escalates, the ___ it is to reverse

more difficult

Organizations typically conduct performance appraisals

once a year

Which of the following ties a worker's earnings to the number of units produced?

piece work

According to the rational decision making approach, evaluate the alternatives

will generate all possible alternatives

Why do younger workers seem to benefit from team environments

workers have higher wages in team environments

The audience at an Oprah Winfrey talk show is an example of an __ group

Interest group

___ are informal and organized around a particular activity

Interest groups

The size or number of people that constitute a group is

2 or more

What does BATNA stand for

Best Alternative To a Negotiated Agreement

In the fourth stage of Glasl's model of conflict escalation ___ negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters

Debate

____ conflict is destructive conflict focused on emotions and differences between the two parties

Disfunctional

Creative thinking is enhanced by which of the following

Emotional Intelligence

Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of

Flex Time/Flexible work schedules

A motorcycle riding club that meets outside of the organization an example of which type of group

Interest group

One of the earliest alternatives to job specialization used by managers was

Job rotation

One of the purposes of group ___ is to simplify and make more predictable the behaviors expected of the group members

Norms

Goal specificity has been shown to be consistently related to

Performance (also planning and goal commitment, but performance is most important)

The creative process normally begins with a period of __

Preperation

One basis for making programmed decisions is

a set of decision rule

The medium used to send information is called the

channel

Which conflict resolution strategy reflects a desire to give both parties what they want?

collaborating

For effective communication to take place, both parties must

exchange information

___ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language

face to face

__ is defined as the extent to which a person is interested in reaching a goal

goal commitment

The second step of the creative process is __

incubation

All of the following are true about employee benefits EXCEPT

it is easier in the U.S. than other countries

In a __ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

low context

In a ___ culture, people rely on the words themselves to carry meaning

low context

Acts of vengeance fall under which category of ineffective conflict resolution behaviors

retaliation

A communication medium's ___ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language

richness

Teams differ from groups in that teams

teams have more conservative action than groups

The Delphi technique is designed for use by groups

that dont meet face to face

Group norms result from a combination of all of the following EXCEPT

the size of the group