BUSM60 Quiz 2 Version 19 Study guide
Decision making is
Choosing one alternative from among several
It is possible for the same decision to be ___ for an experienced manager but ___ for a more junior manager
Programmed, not programmed
Satisficing refers to making an ___ rather than ___ decision
Satisfactory, optimal
which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?
Semantics
The ___ is the individual, group, or organization interested in communicating a message to another party
Sender
Which of the following is not a stage of group development
Stages of group development 1) Mutual Acceptance 2)Communication/Decision making 3)Motivation and Productivity 4) Control and Organization 5) New tasks/new members
When __ the decision maker knowingly accepts less than the best possible outcome.
Suboptimizing
Employees who feel their salaries convey a message of how much they are worth to the organization are interpreting the ___ value of that reward
Symbolic
___ conflict is a disagreement about what the goals should be
Task conflict
All of the following are benefits of telecommuting EXCEPT
The feeling of loss social interactions
Which theory serves as the basis for job enrichment
Two factor theory of motivation
Which type of noise occurs when there is more than one way to interpret the senders message
ambiguity
All of the following are examples of body language EXCEPT
any verbal form of communication
Which of the following is the chief disadvantage of arbitration
at least one party is unhappy with the outcome
Which conflict resolution strategy embodies a "Nobody wins, nobody loses" midset
avoidance
What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems
avoiding
A group is homogeneous if
members are similar in one or several ways
the further a conflict escalates, the ___ it is to reverse
more difficult
Organizations typically conduct performance appraisals
once a year
Which of the following ties a worker's earnings to the number of units produced?
piece work
According to the rational decision making approach, evaluate the alternatives
will generate all possible alternatives
Why do younger workers seem to benefit from team environments
workers have higher wages in team environments
The audience at an Oprah Winfrey talk show is an example of an __ group
Interest group
___ are informal and organized around a particular activity
Interest groups
The size or number of people that constitute a group is
2 or more
What does BATNA stand for
Best Alternative To a Negotiated Agreement
In the fourth stage of Glasl's model of conflict escalation ___ negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters
Debate
____ conflict is destructive conflict focused on emotions and differences between the two parties
Disfunctional
Creative thinking is enhanced by which of the following
Emotional Intelligence
Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of
Flex Time/Flexible work schedules
A motorcycle riding club that meets outside of the organization an example of which type of group
Interest group
One of the earliest alternatives to job specialization used by managers was
Job rotation
One of the purposes of group ___ is to simplify and make more predictable the behaviors expected of the group members
Norms
Goal specificity has been shown to be consistently related to
Performance (also planning and goal commitment, but performance is most important)
The creative process normally begins with a period of __
Preperation
One basis for making programmed decisions is
a set of decision rule
The medium used to send information is called the
channel
Which conflict resolution strategy reflects a desire to give both parties what they want?
collaborating
For effective communication to take place, both parties must
exchange information
___ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language
face to face
__ is defined as the extent to which a person is interested in reaching a goal
goal commitment
The second step of the creative process is __
incubation
All of the following are true about employee benefits EXCEPT
it is easier in the U.S. than other countries
In a __ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.
low context
In a ___ culture, people rely on the words themselves to carry meaning
low context
Acts of vengeance fall under which category of ineffective conflict resolution behaviors
retaliation
A communication medium's ___ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language
richness
Teams differ from groups in that teams
teams have more conservative action than groups
The Delphi technique is designed for use by groups
that dont meet face to face
Group norms result from a combination of all of the following EXCEPT
the size of the group