BUSMHR 3100 FINAL

A process that involves an individual comparing perceptions of his or her performance with those of managers, subordinates, and peers is called:

360-degree feedback

A head chef of a restaurant always encouraged his employees to be creative in the culinary art. He did not believe in using prescribed recipes while cooking. He allowed them to use own ideas for dishes. This chef established ______ goals.

Learning

An organization that proactively creates, acquires, and transfers knowledge and that changes its behavior in the basis of that knowledge is called a(n):

Learning organization

When organizations use the chain of command to make sure the right people do the right things at the right time, this is called:

The hierarchy of authority

The organization structure that is best for small companies is:

Functional

The type of structure that groups people according to the type of work they perform is called:

Functional

Carolyn is a very likable employee. Recently, her boss rated her at the highest level of all areas of perormance, even though in some areas her performance did not warrant this judgement. This is an example of a _______ perceptual error.

Halo

A _________ structure is designed around a central core of key functions and outsources other functions to other companies or individuals who can do them cheaper or faster.

Hollow

The two basic types of goals are:

Performance and learning

The set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations is known as:

Performance management

A(n) ______ is said to be a self-sufficient entity

Closed system

The process of comparing performance at some point in time to a previously established expectation or goal is called:

Evaluating

The idea that a manager should do what the situation requires is captured by the term:

Contingency approach

The idea that organizations tend to be more effective when they are structured to fit the demands of the situation is known as the:

Contingency approach

Which of the following statements about span of control is true?

Costs tend to be higher in organizations with narrow spans

The first step in effective performance management is:

Defining performance

When organizations divide the work in pursuing the common goal among groups and individuals performing separate but related tasks, this is called:

Division of labor

_____ occurs when the common goal is pursued by individuals performing separate but related tasks.

Division of labor

Johnson & Co. has divided its employees according to the locations of the customers that they tend to. This, it has teams that cater to the urban areas, semi-urban areas, and so on. Johnson & Co. is said to have a _______ structure..

Divisional

Which of the following is a traditional organizational design?

Matrix

Which of the following statements about mechanistic organizations is true?

Mechanisitic organizations generally are expected to produce reliability and consistency in internal processes

Which of the following is an open organizational design?

Modular

The popular term for linking monetary incentives with results or accomplishments is

Pay for performance

Which of the following is not one of the common denominators of organizations?

Profit motive

Which of the following is not something a manager should do when giving feedback?

Provide feedback about an aspect of a job that is beyond the individual's control

To minimize halo perceptual error, a manager should:

Record examples of positive and negative performance throughout the year

The number of people reporting directly to a given manager is known as:

Span of control

In the context of goal setting, SMART stands for:

Specific, Measurable, Attainable, Results-oriented, Time-bound

Aligned goals start with the _______.

Strategic plan