CBAD 301 Chapter 2

Which of the following occupations is best suited for someone who ranks high in extroversion?

Bartender

How are the "Big Five" personality traits used to describe a manager's personality?

By determining where the manager falls on the continuum for each trait

The DiSC personality assessment measures which of the following traits? (Check all that apply.)

Conscientiousness Steadiness Influence Dominance

The ______ is the most widely used personality assessment.

Myers-Briggs Type Indicator

Which of the Big Five personality traits relates to feeling distressed, having undesirable emotions, and being critical of oneself and others?

Negative affectivity

Tasks that managers perform that go "above and beyond the call of duty" are referred to as _______.

Organizational citizenship behaviors

Select from the following the two most important attitudes with respect to how managers will approach their jobs. (Select two.)

Organizational commitment Job satisfaction

Which of the following traits would be exhibited by a manager who is extraverted? (Check all that apply.)

Outgoing Affectionate Sociable

When problems arise in her department at work, Tammy would rather let other people take the initiative to solve them since she doesn't think her actions would have much effect on the outcome. Tammy has a(n) _______ locus of control.

External

Tyrell is friendly, outgoing, sociable, and always seems to experience positive emotions and moods. These characteristics can be attributed to which personality trait?

Extraversion

What personality trait is exhibited by a person who tends to experience positive emotions and generally feels good about himself and the rest of the world?

Extraversion

Which of the following is a "Big Five" personality trait?

Extraversion

True or false: A socialization system is defined as the terminal and instrumental values that are guiding principles in an individual's life.

False

True or false: Agreeableness is the personality trait exhibited by a person who experiences positive emotions and tends to feel good about himself.

False

Which of the following behaviors are considered organizational citizenship behaviors? (Check all that apply.)

Going out of one's way to help a coworker Putting in overtime to develop creative ideas

Which individual has a high need for affiliation?

John, who is concerned that others will like him

A person ranking high on the "openness to experience" personality trait would exhibit which of the following traits? (Check all that apply.)

Risk taking Originality Broad interests

A high level of conscientiousness is associated with which tendencies? (Check all that apply.)

Tendency to be careful Tendency to be scrupulous Tendency to persevere

_______ values make up an individual's value system and impact the guiding principles in an individual's life.

Terminal and instrumental

According to the text, what factors contribute to a manager's effectiveness? (Check all that apply.)

The organization in which he or she works The nature of the job itself His or her personality traits

Which of the following statements about values are true? (Check all that apply.)

They describe what managers are trying to achieve through work. They describe how managers think they should behave.

What correlation is found between job satisfaction and one's level of management?

Upper level managers tend to have more job satisfaction than entry-level managers.

Attitudes can be described as _______.

a collection of feelings and beliefs

A mood is defined as _______.

a feeling or state of mind

A person who ranks high on the "openness to experience" personality trait shows _______.

a willingness to take risks

Colin thinks he is responsible for his own fate within his company in terms of whether or not he gets promoted or which jobs are assigned to him. Colin can be said to have _______.

an internal locus of control

Job satisfaction and organizational commitment are the two most important attitudes with respect to how managers will _______.

approach their jobs

Instrumental values _______.

are modes of conduct that an individual seeks to follow

Jose loves his favorite sports team and truly believes they can win the championship this year. His collection of feelings and beliefs is known as his _______.

attitude

People with an external locus of control tend to _______.

believe that outside forces are responsible for what happens to them

Collectively, a manager's feelings, beliefs, and sense of loyalty regarding his or her organization as a whole is referred to as organizational _______.

commitment

Managers who rank high on the _______ personality trait tend to be careful in their work, scrupulous, and persevering.

conscientiousness

Colin just found out that his sales rep lost a big account. The initial anger Colin feels can be described as his _______.

emotion

An individual can be described as having a(n) _______ if he or she enjoys challenging tasks and sets high personal standards for himself/herself.

high need for achievement

Jenna is an accountant. She feels very confident in her work, gets along well with others, and is certain of her ability to handle her clients needs. Jenna has a(n) _______.

high self-esteem

Norms are _______.

informal codes of conduct about how people should act in particular situations

Kaylee has decided that she will strive to be cheerful, ambitious, and honest in all of her dealings at work. These desired modes of conduct are Kaylee's _______ values.

instrumental

The two types of personal values are _______ and _______. (Select two.)

instrumental terminal

Emotions can be defined as _______.

intense, relatively short-lived feelings

As a manager, Andre feels that his talents are well-suited for his job. He feels fairly treated and genuinely enjoys his work. The collection of beliefs that Andre has about his job is referred to as _______.

job satisfaction

Terminal values can be described as _______.

lifelong goals that an individual seeks to achieve

The Big Five personality traits can be viewed as a continuum with each trait ranging from _______.

low to high

A person defines his or her state of mind as a(n) _______.

mood

Kerry works hard to maintain good working relationships with her clients. It is also important that she be liked by her coworkers. Kerry has a high _______.

need for affiliation

The unwritten office code is that employees should treat each other with respect and conduct themselves in an ethical manner. These are examples of company _______.

norms

If a manager believes in his or her organization as a whole and feels a sense of loyalty toward the firm, the manager has a high level of _______.

organizational commitment

Long lasting tendencies that a person has that reflect how he or she feels, thinks, and acts in certain ways are called _______ traits.

personality

Jake has a pleasing personality and is very outgoing with his employees. These qualities are known as Jake's _______.

personality traits

How people feel about themselves and their capabilities is directly related to their _______.

self-esteem

Melody wants to live in a peaceful world, where she is free to make her own choices and can enjoy a leisurely life. These lifelong goals are Melody's _______ values.

terminal

A personal conviction about lifelong goals or objectives is a(n) _______ value; a personal conviction about desired modes of conduct or ways of behaving is a(n) _______ value.

terminal; instrumental

Emotional intelligence is _______.

the ability to understand and manage one's own moods and emotions and the moods and emotions of other people

A manager's effectiveness is determined by a complex interaction between their personality traits and _______.

the nature of the job and organization

Negative affectivity can be described as _______.

the tendency to feel distressed and be critical of oneself and others

An internal locus of control can be described as _______.

the tendency to locate responsibility for one's fate within oneself

________ describe how managers think they should behave and what they are trying to achieve through work.

values

A person with a high need for achievement would most likely _______.

want to receive performance feedback

What personality trait is exhibited by a person who generally gets along with others?

Agreeableness

The Big Five personality traits range from "extraversion" to "openness to experience." What are the remaining three traits? (Check all that apply.)

Agreeableness Conscientiousness Negative affectivity

Being able to understand one's own feelings and manage them effectively is one facet of _______.

Emotional intelligence