CBAD 301 Chapter 2
Which of the following occupations is best suited for someone who ranks high in extroversion?
Bartender
How are the "Big Five" personality traits used to describe a manager's personality?
By determining where the manager falls on the continuum for each trait
The DiSC personality assessment measures which of the following traits? (Check all that apply.)
Conscientiousness Steadiness Influence Dominance
The ______ is the most widely used personality assessment.
Myers-Briggs Type Indicator
Which of the Big Five personality traits relates to feeling distressed, having undesirable emotions, and being critical of oneself and others?
Negative affectivity
Tasks that managers perform that go "above and beyond the call of duty" are referred to as _______.
Organizational citizenship behaviors
Select from the following the two most important attitudes with respect to how managers will approach their jobs. (Select two.)
Organizational commitment Job satisfaction
Which of the following traits would be exhibited by a manager who is extraverted? (Check all that apply.)
Outgoing Affectionate Sociable
When problems arise in her department at work, Tammy would rather let other people take the initiative to solve them since she doesn't think her actions would have much effect on the outcome. Tammy has a(n) _______ locus of control.
External
Tyrell is friendly, outgoing, sociable, and always seems to experience positive emotions and moods. These characteristics can be attributed to which personality trait?
Extraversion
What personality trait is exhibited by a person who tends to experience positive emotions and generally feels good about himself and the rest of the world?
Extraversion
Which of the following is a "Big Five" personality trait?
Extraversion
True or false: A socialization system is defined as the terminal and instrumental values that are guiding principles in an individual's life.
False
True or false: Agreeableness is the personality trait exhibited by a person who experiences positive emotions and tends to feel good about himself.
False
Which of the following behaviors are considered organizational citizenship behaviors? (Check all that apply.)
Going out of one's way to help a coworker Putting in overtime to develop creative ideas
Which individual has a high need for affiliation?
John, who is concerned that others will like him
A person ranking high on the "openness to experience" personality trait would exhibit which of the following traits? (Check all that apply.)
Risk taking Originality Broad interests
A high level of conscientiousness is associated with which tendencies? (Check all that apply.)
Tendency to be careful Tendency to be scrupulous Tendency to persevere
_______ values make up an individual's value system and impact the guiding principles in an individual's life.
Terminal and instrumental
According to the text, what factors contribute to a manager's effectiveness? (Check all that apply.)
The organization in which he or she works The nature of the job itself His or her personality traits
Which of the following statements about values are true? (Check all that apply.)
They describe what managers are trying to achieve through work. They describe how managers think they should behave.
What correlation is found between job satisfaction and one's level of management?
Upper level managers tend to have more job satisfaction than entry-level managers.
Attitudes can be described as _______.
a collection of feelings and beliefs
A mood is defined as _______.
a feeling or state of mind
A person who ranks high on the "openness to experience" personality trait shows _______.
a willingness to take risks
Colin thinks he is responsible for his own fate within his company in terms of whether or not he gets promoted or which jobs are assigned to him. Colin can be said to have _______.
an internal locus of control
Job satisfaction and organizational commitment are the two most important attitudes with respect to how managers will _______.
approach their jobs
Instrumental values _______.
are modes of conduct that an individual seeks to follow
Jose loves his favorite sports team and truly believes they can win the championship this year. His collection of feelings and beliefs is known as his _______.
attitude
People with an external locus of control tend to _______.
believe that outside forces are responsible for what happens to them
Collectively, a manager's feelings, beliefs, and sense of loyalty regarding his or her organization as a whole is referred to as organizational _______.
commitment
Managers who rank high on the _______ personality trait tend to be careful in their work, scrupulous, and persevering.
conscientiousness
Colin just found out that his sales rep lost a big account. The initial anger Colin feels can be described as his _______.
emotion
An individual can be described as having a(n) _______ if he or she enjoys challenging tasks and sets high personal standards for himself/herself.
high need for achievement
Jenna is an accountant. She feels very confident in her work, gets along well with others, and is certain of her ability to handle her clients needs. Jenna has a(n) _______.
high self-esteem
Norms are _______.
informal codes of conduct about how people should act in particular situations
Kaylee has decided that she will strive to be cheerful, ambitious, and honest in all of her dealings at work. These desired modes of conduct are Kaylee's _______ values.
instrumental
The two types of personal values are _______ and _______. (Select two.)
instrumental terminal
Emotions can be defined as _______.
intense, relatively short-lived feelings
As a manager, Andre feels that his talents are well-suited for his job. He feels fairly treated and genuinely enjoys his work. The collection of beliefs that Andre has about his job is referred to as _______.
job satisfaction
Terminal values can be described as _______.
lifelong goals that an individual seeks to achieve
The Big Five personality traits can be viewed as a continuum with each trait ranging from _______.
low to high
A person defines his or her state of mind as a(n) _______.
mood
Kerry works hard to maintain good working relationships with her clients. It is also important that she be liked by her coworkers. Kerry has a high _______.
need for affiliation
The unwritten office code is that employees should treat each other with respect and conduct themselves in an ethical manner. These are examples of company _______.
norms
If a manager believes in his or her organization as a whole and feels a sense of loyalty toward the firm, the manager has a high level of _______.
organizational commitment
Long lasting tendencies that a person has that reflect how he or she feels, thinks, and acts in certain ways are called _______ traits.
personality
Jake has a pleasing personality and is very outgoing with his employees. These qualities are known as Jake's _______.
personality traits
How people feel about themselves and their capabilities is directly related to their _______.
self-esteem
Melody wants to live in a peaceful world, where she is free to make her own choices and can enjoy a leisurely life. These lifelong goals are Melody's _______ values.
terminal
A personal conviction about lifelong goals or objectives is a(n) _______ value; a personal conviction about desired modes of conduct or ways of behaving is a(n) _______ value.
terminal; instrumental
Emotional intelligence is _______.
the ability to understand and manage one's own moods and emotions and the moods and emotions of other people
A manager's effectiveness is determined by a complex interaction between their personality traits and _______.
the nature of the job and organization
Negative affectivity can be described as _______.
the tendency to feel distressed and be critical of oneself and others
An internal locus of control can be described as _______.
the tendency to locate responsibility for one's fate within oneself
________ describe how managers think they should behave and what they are trying to achieve through work.
values
A person with a high need for achievement would most likely _______.
want to receive performance feedback
What personality trait is exhibited by a person who generally gets along with others?
Agreeableness
The Big Five personality traits range from "extraversion" to "openness to experience." What are the remaining three traits? (Check all that apply.)
Agreeableness Conscientiousness Negative affectivity
Being able to understand one's own feelings and manage them effectively is one facet of _______.
Emotional intelligence