Ch. 10 Principles of Management

Satisfying customer satisfaction by cross training everyone

Edright is a multinational company that primarily provides course materials for some of the collages, schools, and universities in the world. This work is intellectually taxing in very high situations. So the company formed teams and provided cross training. So, the company insured that each member had a role to play. Edright is trying to increase what?

A team composed of employees from different functional areas of the organization

Identify a true statement about cross-functional teams.

Being involved in decision making process

In the work teams, which of the following increases employee job satisfaction?

Employee job satisfaction improved with training

Onyn Inc is a manufacturer of home appliances received consumer complaints. Marshall found out that employees that were hired to demonstrate and install the product lack experience. So he hired workers and trained them. In doing that?

Workers withhold their efforts and fail to perform their share of the work

Social loafing occurs when

They often suffer from a lack of understanding regarding the team's purpose and team member roles

What are the drawbacks of virtual teams?

Allows a team to function normally when one member is absent, quits, or is transferred.

What is the advantage of cross training?

Traditionally work groups have the least autonomy whereas self-designing teams have the most autonomy.

Which of the following is a difference between traditional work groups and self-designing teams?

Initially high turnover

Which of the following is a disadvantage of work teams.

Team members do not feel accountable for the decision and actions taken by their teams

Which of the following is most likely a result of minority domination?

They use email and video conferencing, and group communication software

Which of the following is true of virtual teams?

C. consist of a small number of people with complementary skills who hold themselves who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

Which of the following statement is true about team work?

They handle and control all of the major tasks directly related to production of a product or service without first getting approval from management.

Which of the following statements are true about self-managing teams?

It leads to consideration of a limited number of alternative solutions

Which of the following statements are true of groupthink?

Autonomy

______ is the degree to which workers in a team have discretion freedom, and independence to decide how and when to accomplish their jobs