CH. 11-13 IT343

** Chapter 11 ** | Resource Management

** Chapter 11 ** | Resource Management

** Chapter 12 | Project Communication Management **

** Chapter 12 | Project Communication Management **

** Chapter 13 | Project Risk Management **

** Chapter 13 | Project Risk Management **

Which is a guideline that project managers should follow when communicating with teams through e-mail? a. Continue replying to e-mail messages without changing the subject line to maintain continuity. b. If the entire message can fit in the subject line, put it there. c. Always reply to all the people to whom the initial message was sent. d. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail.

. If the entire message can fit in the subject line, put it there.

Who is best known for developing Theory X and Theory Y? David McClelland Douglas McGregor Frederick Herzberg Abraham Maslow

Douglas McGregor

A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS. True False

False

According to Covey, project managers must use a win/lose approach in making decisions. True False

False

According to Covey, project managers must use a win/lose approach in making decisions. True False

False

Brainstorming is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events. True False

False

Communication becomes simpler when you increase the number of team members. True False

False

In the Social Styles Profile team building activity, drivers are reactive and people-oriented. True False

False

Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives. True False

False

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above. True False

False

Project members should either have strong technical skills or soft skills. True False

False

Risk events refer to specific, certain events that may occur to the detriment or enhancement of the project. True False

False

Status reports should be written in a consistent format, regardless of the stakeholders' needs. True False

False

The lower the earned monetary value calculation for a project, the chances of project success is higher. True False

False

Unknown risks can be managed proactively. True False

False

project managers must try to avoid conflict at all costs as all conflict within groups is bad. True False

False

According to McClelland's acquired-needs theory, what do people who want to direct others, and can be seen as bossy, have a need for? a. advancement b. affiliation c. achievement d. power

Power

A probability/impact matrix or chart lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other. True False

True

A staffing management plan describes when and how people will be added to and taken off the project team. True False

True

Good information technology project managers must have strong technical and communication skills. True False

True

In a project, communicating badly exponentially increases the possibility of making mistakes. True False

True

Large, complex projects involving leading-edge technologies often require extensive quantitative risk analysis. True False

True

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs. True False

True

Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable. True False

True

People have different personality traits that often affect their communication preferences. True False

True

People who need institutional power or social power want to organize others to further the goals of the organization. True False

True

Risks can have both negative and positive effects on meeting project objectives. True False

True

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed. True False

True

The Monte Carlo analysis can predict the probability of finishing by a certain date or the probability that the cost will be equal to or less than a certain value. True False

True

The communications management plan varies with the needs of the project. True False

True

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts). True False

True

The main output of qualitative risk analysis is updating the risk register. True False

True

The risk register can be created with a simple Microsoft Word or Excel file. True False

True

According to McClelland's acquired-needs theory, what do people who desire harmonious relationships with other people and need to feel accepted by others have a high need for? a. affiliation b. achievement c. power d. self-actualization

a. affiliation

Which process involves determining the information and communications needs of the stakeholders? a. planning communications b. identifying stakeholders c. systems management d. strategic planning

a. planning communications

Using the formula for calculating the number of communication channels, how many channels would two people require? a.1 b.4 c.2 d.3

a.1

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with? a.Call Phil in for a private meeting to appreciate his work. b.Call a team meeting to praise Phil for his work on the project .c.Announce Phil's accomplishment on the company Web site. d.Have top management and the other teams in the company award Phil.

a.Call Phil in for a private meeting to appreciate his work.

Which question is typically addressed by a project forecast? a.How much more money will be needed to complete the project? b.Does the quality of output match our goals? c.Are our clients satisfied with the speed and quality of work on this project?d.How comfortable are employees with the software and technology being used on the project?

a.How much more money will be needed to complete the project?

Which is true of push communication? a.Information is sent to recipients without their request. b.This method ensures that the information is understood by recipients. c.This method ensures that the information is received by the recipients. d.Information is sent only to recipients who request the information.

a.Information is sent to recipients without their request.

What need is at the highest level in Maslow's structure? a.growth b.deficiency c.physiological d.safety

a.growth

Which process involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project? a.performing qualitative risk analysis b.planning risk responses c.performing quantitative risk analysis d.monitoring risk

a.performing qualitative risk analysis

What process involves deciding how to approach and plan the risk management activities for the project? a.planning risk management b.performing quantitative risk analysis c.identifying risks d.performing qualitative risk analysis

a.planning risk management

Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area. a.procurement b.human resources c.quality d.integration

a.procurement

Which action applies to positive risks when the project team cannot or chooses not to take any actions toward a risk? a.risk acceptance b.risk sharing c.risk enhancement d.risk exploitation

a.risk acceptance

Which action involves allocating ownership of the risk to another party? a.risk sharing b.risk exploitation c.risk acceptance d.risk enhancement

a.risk sharing

Which method of communication is likely to be most effective for conveying sensitive or important information? a.short face-to-face meetings b.telephone conversations c.e-mails d.reading reports from other team members

a.short face-to-face meetings

Which document addresses where the project stands in terms of meeting scope, time, and cost goals? a.status reports b.lessons-learned reports c.progress reports d.technical reports

a.status reports

According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction? a.written content b.tone of voice c.spoken content d.body language

a.written content

A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members. a. 3 b. 5 c. 2 d. 10

b. 5

_____ are unplanned responses to risk events used when project teams do not have contingency plans in place. a. Contingency plans b. Workarounds c. Triggers d. Fallback plans

b. Workarounds

Which diagramming technique is used to help select the best course of action in situations in which future outcomes are uncertain? a. activity-on-arrow b. decision tree c. workaround d. backward pass

b. decision tree

Which term refers to the amount of individual resources an existing schedule requires during specific time periods? a. resource leveling b. resource loading c. resource logs d. resource histogram

b. resource loading

Which document describes where the project stands at a specific point in time? a. progress reports b. status reports c. lessons-learned reports d. forecasts

b. status reports

Using the formula for calculating the number of communication channels, how many channels would five people require? a.11 b.10 c.14 d.9

b.10

What theory emphasizes factors such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers? a.Theory Y b.Theory Z c.Theory X d.Theory W

b.Theory Z

The main outputs of which process are team performance assessments, change requests, and updates to several documents? a.managing the project team b.acquiring the project team c.developing the project team d.human resource planning

b.acquiring the project team

Psychologist David Merril describes which behavioral profile as reactive and task-oriented? a.expressives b.analyticals c.drivers d.amiables

b.analyticals

Which process involves determining what risks are likely to affect a project and documenting the characteristics of each? a.planning risk management b.identifying risks c.performing quantitative risk analysis d.performing qualitative risk analysis

b.identifying risks

Which process involves numerically estimating the effects of risks on project objectives? a.performing qualitative risk analysis b.performing quantitative risk analysis c.planning risk responses d.identifying risks

b.performing quantitative risk analysis

Which document predicts future project status and progress based on past information and trends? a. project updates b. progress reports c. forecasts d. status reports

c. forecasts

which concept refers to matching certain behaviors of the other person? a. synergy b. empathic listening c. mirroring d. rapport

c. mirroring

What term is used for the relation of harmony, conformity, accord, or affinity? a. mirroring b. democracy c. rapport d. empathy

c. rapport

What is at the top of Maslow's hierarchy of needs? a. social b. esteem c. self-actualization d. physiological

c. self-actualization

The formula to determine the number of communication channels is _____, where n is the number of people involved. a.n(n+1)/2 b.n (n+1)/n(n-1) c.n (n-1)/2 d.n(n-1)/n(n+1)

c.n (n-1)/2

Which type of power involves using incentives to induce people to do things? a.referent b.coercive c.reward d.legitimate

c.reward

Which action involves doing whatever you can to make sure the positive risk happens? a.risk acceptance b.risk sharing c.risk exploitation d.risk enhancement

c.risk exploitation

Which action involves reducing the impact of a risk event by reducing the probability of its occurrence? a.risk acceptance b.risk transference c.risk mitigation d.risk avoidance

c.risk mitigation

A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content. a.forum b.intranet c.wiki d.blog

c.wiki

Which type of power involves using punishment, threats, or other negative approaches to get people to do things they do not want to do? a. referent b. reward c. legitimate d. coercive

d. coercive

According to Blake and Mouton, project managers who use which method employ a give-and take-approach to resolving conflicts? a. forcing b. confrontation c. smoothing d. compromise

d. compromise

An example of push communication is _____. a. blogs b. meetings c. video conferencing d. voice mails

d. voice mails

_____ are predefined actions that the project team will take if an identified risk event occurs. a.Secondary risks b.Management reserves c.Workarounds d.Contingency plans

d.Contingency plans

Which process involves taking steps to enhance opportunities and reduce threats to meeting project objectives? a.planning risk responses b.performing qualitative risk analysis c.performing quantitative risk analysis d.controlling risk

d.controlling risk

According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior? a.website b.e-mail c.voice mail d.meeting

d.meeting

What needs are at the bottom of Maslow's structure? a.self-actualization b.social c.esteem d.physiological

d.physiological

Which type of person achieves a balance between risk and payoff? a.risk-seeking b.risk-averse c.risk-fearing d.risk-neutral

d.risk-neutral

Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake. a.risk-neutral b.risk-averse c.risk-indifferent d.risk-seeking

d.risk-seeking

What term is used for taking time to renew oneself physically, spiritually, mentally and socially? synergizing empathic mirroring sharpening the saw thinking win/win

sharpening the saw