Ch. 11 quiz

An example of _____ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform will, they probably will

a self-fulfilling prophecy

the statement "I really don't like that Randall got so angry in that meeting" reflects the _____ component of an attitude

affective

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

assign Maggie to a highly structured job requiring greater compliance

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others

behavior

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?

channeling his emotions

The statement "Mackenzie is slow to return phone calls" reflects the _____ component of an attitude

cognitive

_______ represent(s) all the ways people are unlike and alike

divesity

Employees at Between the Rounds believe that the company is fair to all employees, regardless of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that Between the Rounds has a positive

diversity climate

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture

ethnocentrism

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

extroversion

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has

low job satisfaction

Which of the following is NOT one of the four layers of the diversity wheel?

management status

_______ is the extenet to which an employee identifies with an organization and is committed to its goals

organizational commitment

_______ is the process of interpreting and understanding one's environment

perception

Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality.

proactive

During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza?

she is a stink bomb thrower

Which of the following is NOT one of the BIG Five personality dimensions?

tolerance for ambiguity

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time

true

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest

when large amounts of money are on the line