Ch. 12

In which of the following ways can a change manager best develop social awareness?

By focusing on how his or her proposal can help others meet their goals.

Identify a characteristic of change managers that an organization should consider when employing people.

Change managers are nonconformists who take risks.

Identify a true statement about the dimensions of the role of change managers.

Change managers have to be comfortable and be able to deal with conflict.

Identify a true statement about the characteristics of change managers.

Change managers may not appear to be an ideal candidate during selection.

In the context of images of change and key competencies, the interpreter's key competency is ________________.

Communication

According to Donald Kuratko and Michael Goldsby (2004), which of the following conditions discourage the "entrepreneurial middle manager" from innovating and taking risks?

Complex approval systems and extensive documentation

In which of the following types of networks are members connected indirectly by their link to the change manager?

Divergent network.

As per Bass and Avolio's transformational leadership involving "the Four Is," which of the following means intellectual stimulation?

Encourage others to see what they are doing from various perspectives.

True or false: Change managers can easily escape from the political aspect of the change management role.

False

True or false: Change managers only receive extrinsic rewards and do not enjoy intrinsic rewards.

False

True or false: Conditions for change managers are always highly adverse.

False

True or false: Deep change is less challenging and less risky than shallow change.

False

True or false: Involvement in change is always associated with a formal leadership and management job title.

False

True or false: The actions required to develop change management capabilities are usually costly.

False

Identify a desirable characteristic of a change manager.

Flexible and resourceful.

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?

Handpicking loyal and skilled people to fill project roles.

Identify a true statement about change managers.

Having a formal title can create barriers in getting support toward change.

Which of the following is an undesirable characteristic of a change manager?

Inability to convey enthusiasm.

Identify a true statement about deep change for change managers.

Interview panels and promotion boards are likely to be more impressed by involvement in successful deep change than in shallow change.

_______________ are a set of issue-selling tactics that deal with the ways in which relationships can be exploited to develop support for ideas.

Involvement moves

Which of the following is true of packaging moves?

It concerns the ways in which ideas are "wrapped" to make them more appealing and urgent.

Identify a true statement about issue-selling, a political tactic.

It increases the possibility of idea implementation.

According to the CMI Change Manager Master Level- Competency Model, which of the following skills is demonstrated by a change manager who is resilient and flexible, takes personal responsibility, manages time well, and has a high emotional intelligence?

Self-management.

Identify a true statement about the CMI Change Manager Master Level- Competency Model.

The model identifies competencies related to a professional full-time change manager heading up or working in a specialist corporate unit or recruited as an external consultant or adviser.

According to Vergauwe et al., which of the following is a personality tendency of charismatic leaders?

They are bold

Identify a characteristic of change managers who are intimidators according to Roderick Kramer (2006)

They get people moving with their abrasive leadership.

According to the study of an organization program by Buchanan (2003), which of the following is true about change managers?

They handle stress experienced by those involved in change.

According to Gorter et al. (2016), which of the key issues should a chief transformation officer (CTO) deal with in order to become successful?

They need to be realistic about the desired change would be beneficial to the organization.

Which of the following statements is true of transformational leadership?

Transformational leaders are accused of creating too much change that results in management and staff burnout.

Which of the following is true about change managers?

Transformational leaders play an important role in implementing the change.

According to Ashford and Detert, which of the following questions should middle management using the "tailor your pitch" tactic ask to attract senior executive attention and resources?

What does my audience find most convincing or compelling?

The promotion board at ZSVD Inc. plans to appoint a change manager to handle the change process in the organization. They plan to analyze different candidates based on their personalities as part of the process. Which of the following candidates would the board most likely choose for the change manager's role based on the personality traits?

Zhao, who likes to take risks and deal with office politics.

A fundamental issue that change management competency frameworks agree on is that ________________.

a change manager's role is multifaceted.

According to the text, the personal action plan prepared by a change manager must cover the issue of

allowable weaknesses.

In the context of political skill and the change manager, apparent sincerity refers to ___________.

being seen as forthright, open, honest, and genuine

The political tactic of "structure games" refers to _______________.

building new roles, teams, and departments by dismantling old ones to promote supporters and sideline adversaries and signal new priorities.

Joseph Bower (1970) was one of the first to recognize the significance of middle managers as _____________, exerting upward influence on strategy based on their knowledge of the frontline operational situation and by nurturing, testing, and championing intiatives.

change drivers

As part of the process moves tactic, a change manager needs to ______________.

consider the amount of background information to be collected to persuade others to back his or her idea.

According to the text, a study that used university staff and students as participants found that political skill

correlates with measures of self-monitoring and emotional intelligence.

According to Wylie and Sturdy (2018), ________________ are change units that are responsible for helping senior leaders of an organization translate vision and strategy into specific projects.

enforcers

Thomas Davenport et al. (2003) studied the ______________ who bring new management ideas into an organization.

ideas practitioners

Thomas Davenport et al. (2003) studied the _______________ who bring new management ideas into an organization.

ideas practitioners

Which of the following is part of the six-step approach that is used to develop change management expertise?

identifying and filling personal gaps, if any.

According to Bass and Avolio (1994), the ______________ in transformational leadership involves developing other employees to higher levels of abilities.

individualized consideration

According to Bass and Avolio (1994), the _______________ transformational leadership involves developing other employees to higher levels of abilities.

individualized consideration

In terms of personality, ideas practitioners tend to be _________________.

intelligent and passionate about ideas

For the _____________ image of change manager, the approach to change includes managing meaning through interpretations that explain and convey understanding.

interpreter

David Hutton argues that change management is not a job for everyone because it

is demanding in nature.

For a change manager using issue-selling tactics, involvement moves mean ________________.

knowing who to involve and when

According to Thomas Davenport et al., when idea practitioners read a lot, explore interdisciplinary perspectives, and attend conferences, they are working in the ____________ stage.

packaging

In the context of issue-selling tactics, __________________ concern the ways in which ideas are wrapped to make them more appealing and urgent.

packaging moves

Intimidators are _____________ who focus on weaknesses and insecurities, by the use of coercion, fear, and anxiety.

politically intelligent managers

In the context of categories of political behaviors by change managers, __________ refers to switching and choosing roles where one is successful and visible.

positioning

Change managers should ideally be ___________, which is defined as the successful adaptation to life tasks when faced with highly adverse conditions or social disadvantage.

resilient

Considering the pressure, pace, stress, risks, and vulnerability attached to the role, change managers ideally need to be _____________, which is defined as the successful adaptation to life tasks in the face of social disadvantage or highly adverse conditions.

resilient

According to Thomas Davenport et al., when idea practitioners sell, run marketing campaigns, persuade other managers to join, and find early adopters, they are working in the ______________ stage.

scouting

Barbara, a change manager at a consulting firm, has good political skills. She pays close attention to the facial expressions of her coworkers and subordinates. She interprets their behaviors and is aware of their actions. These characteristics of Barbara are examples of the ________________ dimension of political skill.

social astuteness

In the context of the key dimensions of political skill ________________ ________________ refers to being a good interpreter of behavior and being sensitive to others.

social; astuteness

Sjternberg and Philips (1993) used the term _______________, derived from the Swedish word "edlsjalar", to describe people who become change managers.

souls of fire

According to the study of change in Britain's National Health service by Julie Battilana and Tiziana Casciaro (2013), change managers were more successful where ________________.

the nature of their network matched the type of change that they were trying to achieve

Change managers were found to be more successful where

they held lower positions in the organization's informal network.

According to James McGregor Burns (1978), ________________ leaders have charisma and nispire other employees to perform "beyond contract".

transformational

In the context of the types of change units identified by Wylie and Sturdy (2018), _______________ units are "high profile" change units that are responsible for large-scale change.

transformer

The intimidation tactic "porcupine power" involves ________________.

using rage and anger to allow the intimidator to prevail

Identify a true statement about the experience of a change manager.

A change manager gets a chance to demonstrate his or her capabilities and gather new knowledge.

Which of the following reasons led to the significance of change management competencies?

* A badly managed change can cause serious damage to the organization, those affected by the change, and other stakeholders. * Responsibility for change management has become increasingly distributed.

Match the types of networks with their descriptions.

* Cohesive networks - Members know each other, and their actions are easier to coordinate. * Divergent networks - Members are connected indirectly by their link to the change manager, and these networks can be a pool of new ideas and information.

Identify the issues that should be covered in the personal action plan by a change manger.

* Developing strengths * Filling gaps

Match the images of change management based on the CMI model with their approaches to change.

* Director - Management choice, command and control. * Navigator - Plan with care and detail, but expect the unexpected. * Caretaker - Accept the force of external context and adapt as necessary.

Match the images of change management based on the CMI change manager master level- competency model with their key competencies.

* Director - strategic thinking * Navigator - Project management * Caretaker - Influencing others

According to Ashford and Detert, which of the following influence tactics should middle managers use to attract senior executive attention and resources?

* Frame the issue * Manage emotions

Which of the following are the undesirable characteristics of a change manager?

* Impatient and lacking persistence * Has high need for praise and recognition

Identify the intimidation tactics used by change managers.

* Intimidators appear to know a lot of facts, and they present them confidently irrespective of whether the facts are correct. * Intimidators use "porcupine power" which involves a "calculated loss of temper"

Identify accurate statements about the findings of the study conducted by Vergauwe et al. (2018).

* Leaders with more experience saw themselves as more effective leaders * Superiors of leaders with high charisma scores rated them as less effective leaders.

According to the CMI model of change management competencies, which of the following key competencies are relevant to all six images?

* Professional development * Self management

Match the categories of political tactics with their descriptions.

* Scapegoating - Involves blaming another department, external factors, predecessor, trading conditions, or a particular individual. * Issue-selling - Packaging, presenting, and promoting plans and ideas in ways that make them more appealing to the target audience. * Alliances - Managing secret deals with influential others to form a critical mass, a cabal, to win support for and to progress one's proposals.

Identify a true statement about the role of middle managers in change management.

* Senior leaders are not always the best choice to implement change on a large-scale in an organization. * Loosely defined assignments and roles can inspire middle managers to develop and promote their own ideas.

Match the dimensions of political skill with their descriptions.

* Social astuteness - Concerns the ability to observe and decipher the behavior and motives of others. * Interpersonal influence - Concerns the ability to engage and influence others in a compelling way. * Networking ability - Involves building a range of relationships across and outside an organization. * Apparent sincerity - Involves being viewed as forthright, open, honest, and genuine.

Match the dimensions of political skill with their descriptions.

* Social astuteness - Keen observers, good interpreters of behavior, self-aware, sensitive to others, clever. * Interpersonal influence - Subtle and convincing style, calibrate actions to the situation, to the target, flexible. * Networking ability - Effective at using networks, building friendships and alliances easily, skilled in negotiation and conflict resolution. * Apparent sincerity - Honest and open, with integrity, authenticity, genuineness, and no ulterior motives.

Identify the core selection factors for change managers.

* Spotting trends in the market and developing a strategy that differentiates the organization * Being risk tolerant and courageous

Which of the following statements is true of a chief transformation officer (CTO)?

* They should be independent. * Their compensation should be linked to performance

_____________ refers to an interpersonal style construct that combines social astuteness with the ability to relate well, and otherwise demonstrate situationally appropriately behavior in a disarmingly charming and engaging manner that inspires confidence, trust, sincerity, and genuineness.

Political skill

Identify a true statement about the political dimension of change management.

Political skill is at a premium for a change manager due to the contested nature of organizational change.

_________________ refers to individual or group behavior that is informal, ostensibly parochial, typically divisive, and above all, in the technical sense, illegitimate- sanctioned neither by formal authority, accepted ideology, nor certified expertise.

Politics

In the context of the great intimidators, which of the following refers to calculated loss of temper?

Porcupine power

_____________ are a set of issue-selling tactics that deal with the groundwork that may need to be done in advance of selling the issues.

Process moves

According to the CMI Change Manager master Level- Competency Model, which of the following skills is demonstrated by a change manager who is resilient and flexible, takes personal responsibility, manages time well, and has high emotional intelligence?

Self-management