Ch 12 quiz

Social integration

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Personality

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

diversity

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

diversity has a broader focus

A key difference between affirmative action and diversity is that ____.

diversity audit

A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

compensate for past discrimination

Affirmative action programs are typically designed to ____.

disposition

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

Conscientiousness is ____.

awareness training and skills-based diversity training

The two basic types of diversity training programs are ____.

conscientiousness

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

diversity pairing

Which of the following diversity practices is a special kind of mentoring?

empathy

Which of the following is NOT one of the Big Five personality dimensions?

the learning and effectiveness paradigm

Which of the following is a paradigm for managing diversity?

the discrimination and fairness paradigm

Which of the following is the most commonly used paradigm for managing diversity?

a.care less about the quality of their output than younger workers b.typically demonstrate poor judgment c.are accurately described by none of these d.are more likely to quit, be late, or be absent than younger workers e.tend to perform less effectively compared to younger workers

Older workers ____.

salesperson

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

Accommodations for disabilities needn't be expensive.

Which of the following statements about disabilities is true?

Diversity

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

affirmative action; diversity

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

improving marketplace understanding

Diversity helps companies grow by ____.

the learning and effectiveness paradigm

Organizational plurality is consistent with ____.

the learning and effectiveness paradigm

Organizational plurality is consistent with:

emotional stability

People with the Big Five dimension of ____ respond well under stress.

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

organizational plurality

The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

make a commitment to reasonable workplace accommodations

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

a.Treat group differences as important, but not special. b.All of these are examples of diversity principles. c.Set high but realistic goals. d.Find the common ground. e.Tailor opportunities to individuals, not groups.

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

racial or ethnic discrimination in the workplace

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Diversity helps companies attract and recruit talented employees.

Which of the following statements explains why diversity actually makes good business sense?

Diversity

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.