Ch 13 MGNT 421

When is feedback most helpful?

When it is specific and points out behaviors to change.

Norms that are most important to the effective functioning of teams include all of the following except those involving

confidentiality

Which component of the Rocket Model is most easily observed?

courage

What is the first step in effective delegation?

deciding what to delegate

Delegation affects the organization in all of the following ways except

delegation shows that subordinates can be manipulated.

In the context of an organization, which of the following are the characteristics of good feedback?

direct, descriptive, specific

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____.

encourages a coachee to focus on their development

The Rocket Model of Team Effectiveness is predicated on the belief that leaders need to _____.

ensure everyone has the same understanding of team context, goals, roles, rules, and other details

What is the first step of informal coaching?

establish trust

Which type of feedback are followers unlikely to believe?

feedback designed to embarrass them

Good team goals are all of the following except

general

When delegating tasks, leaders should

give all the public credit to subordinates when the task is successful.

best when giving feedback

giving the positive and negative feedback

In which part of the GAPS Analysis do you assess where you want to go?

goals

Which part of the GAPS analysis do career strategies fall under?

goals

organization

how will we organize and create

It is easiest to determine whether which of the following goals has been achieved.

i will lose 10 pounds by March

To delegate a task effectively in an organizational setting, leaders should _____.

indicate what is to be accomplished

To delegate a task effectively in an organizational setting, leaders should refrain from _____.

indicating how the task is to be accomplished

Delegation allows subordinates to get the best training experience because it involves ______.

learning by doing

Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness?

mission

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _______________ component of the Rocket Model of Team Effectiveness.

norms

A norm-referenced appraisal compared behavior with

others measured performance

In which part of the GAPS Analysis do you address how others see you?

perceptions

In a learning environment

personal development is an ongoing process.

After delegating a task, the leader should

provide the subordinate with some autonomy, but still monitor performance regularly.

Team leaders can build buy-in doing all of the following except

providing the necessary talent

_____ should focus on the problem component of the Rocket Model because they limit the potential of their teams by rarely teaching them how to win.

public and private sector leaders

Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals?

resources

Which component of the Rocket Model of Team Effectiveness describes what the team actually accomplished?

results

best time to provide feedback

right after the behavior occurs

Most important step in accomplishing a goal

state is right from the beginning

when providing feedback

stick to the facts as a general rule

A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness?

talent

The number of skills of people needed to achieve team results refers to _____________ , in the Rocket Model of Team Effectiveness.

talent

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?

team

In the context of leadership, the Rocket Model of Team Effectiveness is based on the premise that _____.

the best way to build teams is to identify the issues that matter and work on them

When a task is delegated, who should receive credit for a task well done?

the subordinate

When delegating assignments, it is important to be sure that ______.

the subordinate clearly understands the task and what is expected

Which of the following is not a common reason for avoiding delegation?

the task is undesirable

Organizational goals are most likely to be achieved when

there is commitment from the top and bottom.

True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback.

true

When deciding to whom to delegate a task, the leader should

try to optimize the growth of all subordinates over a series of assignments

individual

what do i bring to the group

interpersonal

what do you bring to the group

team

what will we do

One way leaders can boost courage is to _____.

work with team members to decide the rules for managing team conflict

examples of ways of giving feedback for leaders.

"This area of work seems to be difficult for you. What can I do to help you master it better?" "I admire the initiative and resourcefulness you displayed in solving our scheduling problem."

The evaluative component

Concerns examining whether recipients actually modify their behavior accordingly after receiving it

The behavioral component

Concerns how feedback actually is delivered

The knowledge component

Concerns knowing when, where, and what feedback is to be given

Which of the following is not a way that delegation helps to strengthen an organization?

It stifles innovation.

Which of the following is not true of delegation?

Followers are always happier when their leaders frequently delegate tasks.

Which of the following is true? Goals should always emphasize achievements at the highest level. Easy goals are the best solution. Lofty goals are essential to the success of their achievement. Which of the following is true? Goals should be attainable and also challenging.

Goals should be attainable and also challenging.

Which type of goal is most likely to lead to higher levels of effort and performance?

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners?

Improving running times steadily through the season

Which of the following is not one of the three general requirements for successful interventions at the team level?

Interventions should involve subjective data whenever possible.

Which of the following is not a reason to be flexible when giving feedback?

Providing feedback right away could allow everyone to forget about the behavior and just move on.

Which of the following is the most important intervention for leaders trying to create a learning environment?

Role-modeling development

How often should a leader review the performance of a subordinate after delegating a task?

The leader should have periodic reviews of performance.

Delegating tasks provides opportunities for subordinates to gain experience in ________.

-administration -decision-making -problem solving

In terms of team effectiveness, context refers to all of the following:

-government regulations affecting the industry -market conditions -competitors and suppliers

Highly effective facilitators leading interventions should

-have an understanding of the business involved. -help participants link their experiences to the work environment. -understand real-time team dynamics.

Capitalizing on a coachable moment should take

2 minutes or less

Criterion-referenced appraisal

A counsellor is told her workload was substantially below the standard of acceptable performance set at 30 cases per week.

Norm-referenced appraisal

A subordinate is told her counseling load is the lightest of all 10 counselors working at the center.

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

A variety of sources using a variety of criteria

_______________allows leaders to free themselves of time-consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee.

Delegation

Which of the following is not a reason why delegation is important?

Delegation reduces responsibility.

In the context of leadership, which of the following is part of the third step in the coaching process?

Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review.

Which of the following is true?

Leaders should work to optimize over time the growth of all employees by matching opportunities to subordinates' skills and needs.

In the context of leadership, identify the guidelines for individuals giving feedback to be helpful.

They should avoid being emotional. They should give feedback only about behaviors actually under the other person's control. They should be clear.

In the context of leadership, what is the primary purpose of feedback?

To provide others with information they can use to change their behavior

Effective delegation includes all of the following except:

allocating blame where it is deserve.

All of the following are important to setting goals except goals should be _____.

based on bottom-to-top commitment

When delegating an assignment, leaders should

be careful to avoid overestimating their own clarity.

Which of the following is not likely to promote the achievement of goals?

being an ass

Which type of feedback is most helpful for a subordinate?

both positive and negative

As part of the third step in the coaching process, leaders must _____.

build a coaching plan that outlines the actions they will take to support their coachees' development

A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______.

buy-in

All of the following except which are part of the Rocket Model of Team Effectiveness?

buy-out