Ch 13 MGNT 421
When is feedback most helpful?
When it is specific and points out behaviors to change.
Norms that are most important to the effective functioning of teams include all of the following except those involving
confidentiality
Which component of the Rocket Model is most easily observed?
courage
What is the first step in effective delegation?
deciding what to delegate
Delegation affects the organization in all of the following ways except
delegation shows that subordinates can be manipulated.
In the context of an organization, which of the following are the characteristics of good feedback?
direct, descriptive, specific
Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____.
encourages a coachee to focus on their development
The Rocket Model of Team Effectiveness is predicated on the belief that leaders need to _____.
ensure everyone has the same understanding of team context, goals, roles, rules, and other details
What is the first step of informal coaching?
establish trust
Which type of feedback are followers unlikely to believe?
feedback designed to embarrass them
Good team goals are all of the following except
general
When delegating tasks, leaders should
give all the public credit to subordinates when the task is successful.
best when giving feedback
giving the positive and negative feedback
In which part of the GAPS Analysis do you assess where you want to go?
goals
Which part of the GAPS analysis do career strategies fall under?
goals
organization
how will we organize and create
It is easiest to determine whether which of the following goals has been achieved.
i will lose 10 pounds by March
To delegate a task effectively in an organizational setting, leaders should _____.
indicate what is to be accomplished
To delegate a task effectively in an organizational setting, leaders should refrain from _____.
indicating how the task is to be accomplished
Delegation allows subordinates to get the best training experience because it involves ______.
learning by doing
Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness?
mission
The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _______________ component of the Rocket Model of Team Effectiveness.
norms
A norm-referenced appraisal compared behavior with
others measured performance
In which part of the GAPS Analysis do you address how others see you?
perceptions
In a learning environment
personal development is an ongoing process.
After delegating a task, the leader should
provide the subordinate with some autonomy, but still monitor performance regularly.
Team leaders can build buy-in doing all of the following except
providing the necessary talent
_____ should focus on the problem component of the Rocket Model because they limit the potential of their teams by rarely teaching them how to win.
public and private sector leaders
Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals?
resources
Which component of the Rocket Model of Team Effectiveness describes what the team actually accomplished?
results
best time to provide feedback
right after the behavior occurs
Most important step in accomplishing a goal
state is right from the beginning
when providing feedback
stick to the facts as a general rule
A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness?
talent
The number of skills of people needed to achieve team results refers to _____________ , in the Rocket Model of Team Effectiveness.
talent
When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?
team
In the context of leadership, the Rocket Model of Team Effectiveness is based on the premise that _____.
the best way to build teams is to identify the issues that matter and work on them
When a task is delegated, who should receive credit for a task well done?
the subordinate
When delegating assignments, it is important to be sure that ______.
the subordinate clearly understands the task and what is expected
Which of the following is not a common reason for avoiding delegation?
the task is undesirable
Organizational goals are most likely to be achieved when
there is commitment from the top and bottom.
True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback.
true
When deciding to whom to delegate a task, the leader should
try to optimize the growth of all subordinates over a series of assignments
individual
what do i bring to the group
interpersonal
what do you bring to the group
team
what will we do
One way leaders can boost courage is to _____.
work with team members to decide the rules for managing team conflict
examples of ways of giving feedback for leaders.
"This area of work seems to be difficult for you. What can I do to help you master it better?" "I admire the initiative and resourcefulness you displayed in solving our scheduling problem."
The evaluative component
Concerns examining whether recipients actually modify their behavior accordingly after receiving it
The behavioral component
Concerns how feedback actually is delivered
The knowledge component
Concerns knowing when, where, and what feedback is to be given
Which of the following is not a way that delegation helps to strengthen an organization?
It stifles innovation.
Which of the following is not true of delegation?
Followers are always happier when their leaders frequently delegate tasks.
Which of the following is true? Goals should always emphasize achievements at the highest level. Easy goals are the best solution. Lofty goals are essential to the success of their achievement. Which of the following is true? Goals should be attainable and also challenging.
Goals should be attainable and also challenging.
Which type of goal is most likely to lead to higher levels of effort and performance?
I will maintain a B average next year.
Which of the following could be classified as a challenging but achievable goal for most runners?
Improving running times steadily through the season
Which of the following is not one of the three general requirements for successful interventions at the team level?
Interventions should involve subjective data whenever possible.
Which of the following is not a reason to be flexible when giving feedback?
Providing feedback right away could allow everyone to forget about the behavior and just move on.
Which of the following is the most important intervention for leaders trying to create a learning environment?
Role-modeling development
How often should a leader review the performance of a subordinate after delegating a task?
The leader should have periodic reviews of performance.
Delegating tasks provides opportunities for subordinates to gain experience in ________.
-administration -decision-making -problem solving
In terms of team effectiveness, context refers to all of the following:
-government regulations affecting the industry -market conditions -competitors and suppliers
Highly effective facilitators leading interventions should
-have an understanding of the business involved. -help participants link their experiences to the work environment. -understand real-time team dynamics.
Capitalizing on a coachable moment should take
2 minutes or less
Criterion-referenced appraisal
A counsellor is told her workload was substantially below the standard of acceptable performance set at 30 cases per week.
Norm-referenced appraisal
A subordinate is told her counseling load is the lightest of all 10 counselors working at the center.
To understand whether performance is acceptable, individuals should seek feedback from which of the following?
A variety of sources using a variety of criteria
_______________allows leaders to free themselves of time-consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee.
Delegation
Which of the following is not a reason why delegation is important?
Delegation reduces responsibility.
In the context of leadership, which of the following is part of the third step in the coaching process?
Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review.
Which of the following is true?
Leaders should work to optimize over time the growth of all employees by matching opportunities to subordinates' skills and needs.
In the context of leadership, identify the guidelines for individuals giving feedback to be helpful.
They should avoid being emotional. They should give feedback only about behaviors actually under the other person's control. They should be clear.
In the context of leadership, what is the primary purpose of feedback?
To provide others with information they can use to change their behavior
Effective delegation includes all of the following except:
allocating blame where it is deserve.
All of the following are important to setting goals except goals should be _____.
based on bottom-to-top commitment
When delegating an assignment, leaders should
be careful to avoid overestimating their own clarity.
Which of the following is not likely to promote the achievement of goals?
being an ass
Which type of feedback is most helpful for a subordinate?
both positive and negative
As part of the third step in the coaching process, leaders must _____.
build a coaching plan that outlines the actions they will take to support their coachees' development
A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______.
buy-in
All of the following except which are part of the Rocket Model of Team Effectiveness?
buy-out
