Ch 14 Management Info Systems

To review a project's tasks and their interrelationships, you would use a A) PERT chart. B) Gantt chart. C) either A or B. D) neither A nor B.

A) PERT chart.

Users prefer systems that A) are oriented to facilitating organizational tasks and solving business problems. B) work with existing DBMS. C) are able to provide optimum hardware and software efficiency. D) are capable of storing much more data than they need.

A) are oriented to facilitating organizational tasks and solving business problems.

Internal integration tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

A) enable a project to have sufficient technical support for project management and development.

Which of the following is not a responsibility of effective change management? A) integrating legacy systems B) dealing with fear and anxiety about new systems C) training users of the new system D) enforcing user participation at all stages of system development

A) integrating legacy systems

The central method used in a portfolio analysis is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success.

A) inventory all of the organization's information systems projects and assets.

The criteria used for evaluation in a scoring model are usually determined by A) lengthy discussions among the decision-making group. B) a CSF analysis. C) the IS steering committee. D) systems analysts.

A) lengthy discussions among the decision-making group.

The level of a project's risk is influenced primarily by A) project size, project structure, and the level of technical expertise. B) project cost, project scope, and the implementation plan. C) project scope, project schedule, and project budget. D) project size, project scope, and the level of technical expertise.

A) project size, project structure, and the level of technical expertise.

) In sociotechnical design A) separate sets of technical and social design solutions are developed and compared. B) ergonomic features of a system and the system's technical design are given equal importance. C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. D) all of the above.

A) separate sets of technical and social design solutions are developed and compared.

According to your reading of the chapter, change management is a process that A) should be addressed before a project is developed. B) begins when a project is implemented. C) is used primarily to mandate user acceptance. D) must be addressed in all systems development.

A) should be addressed before a project is developed.

In working with ROPMs and options valuation, a call option is a(n) A) obligation to purchase an asset at a later date at a fixed price. B) obligation to either purchase or sell an asset at a later date at a strike price. C) right to purchase an asset a later date at a strike price. D) right to purchase or sell an asset a later date at a fixed price.

Answer: D

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

Answer: FALSE

________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.

Answer: Project management

An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

Answer: TRUE

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) both A and B D) neither A nor B

B) Gantt chart

Which of the following statements best describes the effect of project structure on overall project risk? A) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs.

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and run a higher risk of not satisfying project goals.

Formal planning and control tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

B) enable a project manager to properly document and monitor project plans.

One example of an implementation problem is A) poor user interface. B) inadequate user training. C) project running over budget. D) changes in job activities and responsibilities.

B) inadequate user training.

An example of using an external integration tool would be to A) define task dependencies. B) include user representatives as active members of the project team. C) create a PERT chart. D) hold frequent project team meetings

B) include user representatives as active members of the project team.

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the A) future present value. B) internal rate of return. C) external rate of return. D) ROPM.

B) internal rate of return.

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) cost overruns B) organizational conflict C) time slippage D) technical shortfalls

B) organizational conflict

The central method used in a scoring model is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success.

B) perform a weighted comparison of the criteria used to evaluate a system.

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

B) project team

The ________ is directly responsible for the individual systems project. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

B) project team

The major variables in project management are A) scope, time, cost, and performance. B) scope, time, cost, quality, and risk. C) time, cost, quality, performance, and risk. D) time, cost, scope, and performance.

B) scope, time, cost, quality, and risk.

Which method is used to assign weights to various features of a system? A) information systems plan B) scoring model C) portfolio analysis D) CSF

B) scoring model

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use A) capital budgeting. B) the real option pricing model. C) a scoring model. D) the net present value.

B) the real option pricing model.

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60

C

The ________ reviews and approves plans for systems in all divisions. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

C) IS steering committee

The most widely used project management software today is A) Vertabase. B) IBM Project Guide. C) Microsoft Project. D) Microsoft Excel.

C) Microsoft Project.

Which of the following types of projects is most likely to fail? A) integration of an third-party automated payment system B) replacement of middleware with Web services for legacy application integration C) a business process redesign project that restructures workflow and responsibilities D) redesigning a user interface to an online investment site

C) a business process redesign project that restructures workflow and responsibilities

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided? A) any high risk projects B) any low-benefit projects C) all high-risk, low benefit projects D) none, any project might be beneficial

C) all high-risk, low benefit projects

In CFS analysis, it is important to A) interview as many employees from different levels of the company as possible. B) create a broad inquiry into the various types of information used in the company. C) distinguish between organizational and individual CSFs. D) identify operational managers that can accurately portray the day-to-day information needs of the firm.

C) distinguish between organizational and individual CSFs.

Which type of tool helps project managers identify bottlenecks in project development? A) internal integration tools B) external integration tools C) formal planning and control tools D) both B and C

C) formal planning and control tools

The organizational activities working toward the adoption, management, and routinization of a new information system are called A) production. B) maintenance. C) implementation. D) acceptance.

C) implementation.

Which of the following is not a tangible benefit of information systems? A) reduced rate of growth in expenses B) lower computer expenses C) improved resource control D) increased productivity

C) improved resource control

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) A) project plan. B) portfolio analysis. C) information systems plan. D) enterprise analysis.

C) information systems plan.

ROPMs value information systems similar to stock options, in that A) ROPMs can be bought and sold like stocks. B) a company's worth can be evaluated by the worth of their ROPMs. C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date. D) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options.

C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

Which method would you use is used to develop risk profiles for a firm's information system projects and assets? A) information systems plan B) scoring model C) portfolio analysis D) CSF

C) portfolio analysis

At the top of the management structure for information systems projects in a large company is A) project management. B) the CIO. C) the corporate strategic planning group. D) the IS steering committee.

C) the corporate strategic planning group.

The project risk will rise if the project team and the IS staff lack A) legacy applications as a starting point. B) good equipment. C) the required technical expertise. D) financial studies and plans.

C) the required technical expertise.

______ methods rely on measures of cash flows into and out of the firm.

Capital budgeting

In using a portfolio analysis to determine which IT projects to pursue, you would A) select the most low-risk projects from the inventory. B) limit work to those projects with great rewards. C) select only low-risk, high-reward projects. D) balance high-risk, high reward projects with lower-risk projects.

D) balance high-risk, high reward projects with lower-risk projects.

External integration tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

D) consist of ways to link the work of the implementation team with users at all organization levels.

Which of the following is not one of the activities of the systems analyst? A) acting as a change agent B) communication with users C) mediating between competing interest groups D) formulation of capital budgeting models

D) formulation of capital budgeting models

An example of using an internal integration tool would be to A) define task dependencies. B) include user representatives as active members of the project team. C) create a PERT chart. D) hold frequent project team meetings.

D) hold frequent project team meetings.

Which of the following is a limitation of using a financial approach to evaluate information systems? A) inability to measure ROI B) inability to control vendor costs C) inability to assess risk D) inability to assess costs from organizational disruption

D) inability to assess costs from organizational disruption

The principal method used in CFS analysis is to A) inventory all of the organization's information systems projects and assets and assign risk levels. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success.

D) interview a small number of top managers to identify their goals and criteria for achieving success.

All of the following are intangible benefits of information systems except A) improved asset utilization. B) increased organizational learning. C) improved operations. D) reduced workforce.

D) reduced workforce.

The worth of systems from a financial perspective essentially revolves around the issue of A) CSFs. B) adherence to information requirements. C) asset utilization. D) return on invested capital.

D) return on invested capital.

A CSF approach to establishing an enterprise's information requirements is especially suitable for A) distinguishing between individual and organizational objectives. B) identifying the key entities and attributes of the organization's data. C) understanding how organizational units define critical data. D) the development of DSSs and ESSs.

D) the development of DSSs and ESSs.

Which of the following is not an organizational factor in systems planning and implementation? A) standards and performance monitoring B) government regulatory compliance C) health and safety D) user interface

D) user interface

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

Ergonomics

A Gantt chart graphically depicts project tasks and their interrelationships

F

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

F

More timely information is a tangible benefit of information systems.

F

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues

F

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

F

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

F

Which of the following tools would you use to control risk factors in an information systems project? A) internal integration tools B) external integration tools C) formal planning tools and formal control tools D) A and B E) A and C F) all of the above

F) all of the above

The communications gap between users and systems designers is created by their differences in A) backgrounds. B) interests. C) priorities. D) A and B. E) B and C. F) all of the above.

F) all of the above.

ou are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A) increased sales of products B) hardware and software expenditures C) labor expenditures D) reduced costs in production and operation E) both A and D F) both B and C G) A, B, C and D

F) both B and C

________ benefits cannot be immediately measured but may lead to measurable gains over time.

Intangible

An information system project's scope is directly related to its business requirements.

T

Between 30 and 40 percent of all software projects are "runaway" projects that far exceed original schedule and budget projections

T

Counter implementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

T

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.

T

Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run.

T

Real options pricing models use the concept of options valuation borrowed from the financial industry.

T

Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection.

T

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

T

The larger the systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements.

T

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

T

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

T

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

T

Successful system building requires careful ________ management to minimize organizational resistance.

change

A(n) ________ is the individual who acts as the catalyst to ensure successful adaptation to a new system or innovation.

change agent

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.

communications gap

Real Options Pricing Models (ROPMs) value systems projects similar to ________.

options, stock options

One of the five major variables in project management, ________ is an indicator of how well the project satisfies management objectives.

quality

A(n) ________ is a method for deciding among alternative systems based on a system of ratings for selected objectives

scoring model