Ch. 15

The process through which individuals learn what constitutes polite and acceptable behavior is called __________. a. socialization b. innovation c. culture d. intrapreneurship

socialization

Which of the following is NOT an element that makes up an organization's culture? a. trust and positive relationships b. how employees get work done c. span of control d. shared values, norms, and assumptions

span of control

Organization culture resists change for all of the following reasons EXCEPT a. it changes so frequently that employees begin to resist further change. b. it is often taken for granted. c. it involves changing basic assumptions. d. it embodies the basic values in the firm. e. it is typically communicated through stories and symbols.

it changes so frequently that employees begin to resist further change.

The values that make up organization culture are usually a. celebrated on a monthly basis. b. popularized in the company. c. used as a strategic planning tool. d. taken for granted. e. discussed among employees.

taken for granted.

Organizational culture helps people in an organization understand a. which types of problems are likely to arise in their company. b. why their firm is outperforming the competition. c. when to best socialize new employees. d. which actions are considered acceptable and which are considered unacceptable. e. how to improve their relations with customers.

which actions are considered acceptable and which are considered unacceptable.

All of the following are mechanisms that can affect the socialization of workers EXCEPT a. attending formal training. b. reading corporate pamphlets. c. reading corporate statements about organization culture. d. observing experienced employees. e. All of these are correct.

All of these are correct.

Which of the following statements is true about the importance of organizational culture? a. Culture can give competitive advantages. b. Culture should emphasize results and growth. c. A good business strategy will override corporate culture. d. A strong culture is always desirable.

Culture can give competitive advantages.

Which of the following statements indicates an accurate understanding of organizational culture? a. People who can do well in one organization can do well pretty much anywhere. b. Strong organizational cultures aren't necessarily associated with high performance. c. Within an organization, people explicitly tell newcomers how to adhere to the culture. d. Skills and experience are way more important in hiring than how a person fits in.

Strong organizational cultures aren't necessarily associated with high performance.

An _________ is a physical manifestation of an organization's culture. a. enacted value b. experiential practice c. assumption d. espoused value e. artifact

artifact

Which of the following is NOT an element of managing organization culture? a. taking advantage of the existing culture b. changing the organization culture c. criticizing the organization culture d. teaching the organization culture

criticizing the organization culture