Ch 2 Test (Becoming a Professional)
An example of poor table etiquette is: - laying your knife and fork diagonally across your plate after you have finished eating. - ordering the most expensive meal on the menu. - using the bread plate on your left and the beverage glasses on your right. - ordering dishes that are easy to eat.
ordering the most expensive meal on the menu
Administrative assistants rarely: - welcome, orient, and train new employees. - explain office policies and procedures to new employees. - recruit and screen employees. - keep track of time cards and use of benefits.
recruit and screen employees
A professional appearance means: - having long, manicured fingernails. - dressing casually. - wearing piercings for facial jewelry. - wearing inconspicuous clothing.
wearing inconspicuous clothing
Being well-groomed means: - using a lot of makeup. - using strong cologne. - wearing simple, professional shoes. - All the above
wearing simple, professional shoes.
It is always a good idea to suggest to your supervisor changes that might improve procedures or make operations more efficient.
False
Most people are naturally self-confident.
False
Professionals realize that making mistakes at work is not acceptable.
False
Since social networking sites have privacy settings, it is safe to assume that the images you post will not be seen by future employers.
False
Typically, tank tops are considered appropriate attire at work.
False
When a change is occurring at your workplace that you do not like, you should work against the change.
False
You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle.
False
If you want to thank someone (who you have just met professionally) for his or her assistance, the best choice is to send a: - Quick email - Formal keyed letter of thanks - Handwritten note - Text message
Formal keyed letter of thanks
An appropriate way to address an unscheduled visitor is:
"How can I help you?"
An example of positive self-talk is: - "Joan is one of our best admins." - "I know I can do a good job on this presentation." - "You handled the travel arrangements very efficiently." - "There's no way I can meet that deadline."
"I know I can do a good job on this presentation."
How you express yourself influences the confidence others have in you.
True
If your organization does not offer formal feedback, you should regularly ask your supervisors and coworkers how you can improve your performance.
True
People often judge others by how they look.
True
Small successes build your self-confidence.
True
The attitude you have is as important as the skills you have for being successful on the job.
True
The information and images you post on social networking sites can affect your employment opportunities and your coworkers' perceptions of you.
True
There is a difference between thinking critically and being critical.
True
Your appearance, dress, speech, writing, and conduct all have an impact on how professional you appear.
True
A critical thinker: - Distinguishes between fact and opinion - Decognizes bias - Supports opinions with evidence - All the above
All the above
Attire that is inappropriate for work includes: - T-shirts - Shirts or blouses with words on them - Sweatshirts and sweatpants - All the above
All the above
Professional organizations for administrative professionals
NALS, IVAA, AHCAA