ch 3
Which of the following is NOT a functions of management identified by Fayol?
Coordinating
Which of the following describe a shortcoming of Taylor's work?
He thought of workers as machine tools to be manipulated rather than as human beings.
The emergence of British power spawned the third major advance in management, _________.
the Industrial Revolution
Which of the following is NOT true of the specialization of labor?
The span of control became very narrow with specialization.
The great Greek philosopher Socrates stressed the development of managerial skills such as creating an atmosphere of
information sharing and analysis.
According to Follett, in _______, each party states its preferences and attempts to reach an agreement.
integration
The major overview of the systems theorists was that firms were an open system, that is, a system that
interacts with its environment.
Taylor's major contribution was that he prized tradition and rules of thumb over knowledge and science.
false
The Code of Sumerians was a listing of 282 laws that regulated a wide variety of behaviors, including business dealings, personal behavior, interpersonal relations, and punishments.
false
The emergence of French power spawned the third major advance in management, the Industrial Revolution.
false
The first multinational corporations were located in Egypt but had branches across Middle East.
false
The major overview of the systems theorists was that firms were a closed system, that is, a system that interacts with its environment.
false
The most notable contribution Weber provided to modern management was the creation of the 14 principles of management.
false
The major difference between scientific management and human relations theory was that
human relations theory recognized that social factors were a source of power in the workplace.
Principles of scientific management include all of these EXCEPT:
maintain a unity of command, which ensured that each supervisor would explain to each of the employees in his group or division what aspect of his job to focus on.
Mary Parker Follett found a way to use the tenets of the human relations movement to solve some of the problems with the scientific management framework
true
The key statement of the contingency school is
it depends
A deliberate reduction of productivity on the part of the worker is called
soldiering.
The Romans' contribution to management was
standardization.
Which of the following was the first urban-based civilization and contained the genesis of management?
sumer
Egyptians found the ideal number of workers per supervisor to be _____.
ten
Sumer, located in what is today southern Iraq and the first urban-based civilization, contained the genesis of management.
true
The Industrial Revolution saw work shift from family-led home production to factory production. T/F
true
According to Follett, in _______, neither side gets exactly everything it wants, and the best each side can do is obtain a result that each can agree too.
compromise
Frederick Taylor stressed the idea that if workers produced more than a certain amount, they would be paid more. His is called
differential piecework.
In an automobile assembly, Elizabeth has specialized in performing the windshield installation and that is her only task on the assembly line. This is an example of
division of labor.
According to Follett, in _______, one party dictates the terms of the arrangement.
dominance
Elton Mayo is known as the father of scientific management.
false
The Hawthorne studies showed that
work motivation is a function of a wide variety of factors, including pay, social relationships, meaning, interests, and attitudes
Katherine, a production manager at ABC Products, is interested in monitoring how projects were progressing, take steps to see if they were on time, and keep an eye on budget concerns. Which of the following can Katherine use?
A scheduling system
As contributions to the early development of management, the idea of written laws and commands comes from the
Babylonian king Hammurabi.
______ has roots in the early dynasties but only became fully developed during the Han dynasty.
Bureaucracy
Sun Tzu is considered an early contributor to the management thought in which of the following the areas?
Division of labor, communication and coordination
Which of the following describe the cohesion of workers in a given unit or department, to their commitment to their individual goals and to their coworkers even in the face of adversity, and to the pride that one feels by being a member of the organization?
Esprit de corps
The first multinational corporations were located in ______ but had branches across Europe.
Italy
Which of the following is NOT one of Weber's principles of the ideal bureaucracy?
Personal authority
Which of the following invention during the Italian Renaissance allowed the reintroduction of classical knowledge and the emergence of new knowledge and learning to spread throughout Europe?
Printing press
Which of these were Adam Smith's major contributions to management thought?
Specialization and division of labor
Which of the following saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications?
The Italian Renaissance
Which country is credited for the birth of Management?
The United States
What made a high level of trade and economic activity possible for the ancient Sumerians?
The introduction of writing
At Patio Products International, each supervisor receives direction and information from the managers above them and passes that information down to their immediate employees they supervise. This describes which of Fayol's principles?
Unity of command
Which of the following describe Barnard's largest contribution to the study of management?
Zone of indifference
Which of the following suggests that workers need merely to be unconcerned to an order to follow it and that workers will follow orders due to an individual's natural tendency to follow authority?
Zone of indifference
The contributions in the area of division of labor, coordination, and span of control came from the
ancient Egyptians.
Elton Mayo argued that an executive's purpose is to gain resources from members within the organization by ensuring that they perform their jobs and that cooperation exists between various groups within the organization.
false
The Italian Renaissance saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications.
true
The major difference between scientific management and human relations theory was that human relations theory recognized that social factors were a source of power in the workplace.
true
The second phase of the Industrial Revolution commenced with the establishment of management as a distinct discipline of knowledge.
true