ch 3

Which of the following is NOT a functions of management identified by Fayol?

Coordinating

Which of the following describe a shortcoming of Taylor's work?

He thought of workers as machine tools to be manipulated rather than as human beings.

The emergence of British power spawned the third major advance in management, _________.

the Industrial Revolution

Which of the following is NOT true of the specialization of labor?

The span of control became very narrow with specialization.

The great Greek philosopher Socrates stressed the development of managerial skills such as creating an atmosphere of

information sharing and analysis.

According to Follett, in _______, each party states its preferences and attempts to reach an agreement.

integration

The major overview of the systems theorists was that firms were an open system, that is, a system that

interacts with its environment.

Taylor's major contribution was that he prized tradition and rules of thumb over knowledge and science.

false

The Code of Sumerians was a listing of 282 laws that regulated a wide variety of behaviors, including business dealings, personal behavior, interpersonal relations, and punishments.

false

The emergence of French power spawned the third major advance in management, the Industrial Revolution.

false

The first multinational corporations were located in Egypt but had branches across Middle East.

false

The major overview of the systems theorists was that firms were a closed system, that is, a system that interacts with its environment.

false

The most notable contribution Weber provided to modern management was the creation of the 14 principles of management.

false

The major difference between scientific management and human relations theory was that

human relations theory recognized that social factors were a source of power in the workplace.

Principles of scientific management include all of these EXCEPT:

maintain a unity of command, which ensured that each supervisor would explain to each of the employees in his group or division what aspect of his job to focus on.

Mary Parker Follett found a way to use the tenets of the human relations movement to solve some of the problems with the scientific management framework

true

The key statement of the contingency school is

it depends

A deliberate reduction of productivity on the part of the worker is called

soldiering.

The Romans' contribution to management was

standardization.

Which of the following was the first urban-based civilization and contained the genesis of management?

sumer

Egyptians found the ideal number of workers per supervisor to be _____.

ten

Sumer, located in what is today southern Iraq and the first urban-based civilization, contained the genesis of management.

true

The Industrial Revolution saw work shift from family-led home production to factory production. T/F

true

According to Follett, in _______, neither side gets exactly everything it wants, and the best each side can do is obtain a result that each can agree too.

compromise

Frederick Taylor stressed the idea that if workers produced more than a certain amount, they would be paid more. His is called

differential piecework.

In an automobile assembly, Elizabeth has specialized in performing the windshield installation and that is her only task on the assembly line. This is an example of

division of labor.

According to Follett, in _______, one party dictates the terms of the arrangement.

dominance

Elton Mayo is known as the father of scientific management.

false

The Hawthorne studies showed that

work motivation is a function of a wide variety of factors, including pay, social relationships, meaning, interests, and attitudes

Katherine, a production manager at ABC Products, is interested in monitoring how projects were progressing, take steps to see if they were on time, and keep an eye on budget concerns. Which of the following can Katherine use?

A scheduling system

As contributions to the early development of management, the idea of written laws and commands comes from the

Babylonian king Hammurabi.

______ has roots in the early dynasties but only became fully developed during the Han dynasty.

Bureaucracy

Sun Tzu is considered an early contributor to the management thought in which of the following the areas?

Division of labor, communication and coordination

Which of the following describe the cohesion of workers in a given unit or department, to their commitment to their individual goals and to their coworkers even in the face of adversity, and to the pride that one feels by being a member of the organization?

Esprit de corps

The first multinational corporations were located in ______ but had branches across Europe.

Italy

Which of the following is NOT one of Weber's principles of the ideal bureaucracy?

Personal authority

Which of the following invention during the Italian Renaissance allowed the reintroduction of classical knowledge and the emergence of new knowledge and learning to spread throughout Europe?

Printing press

Which of these were Adam Smith's major contributions to management thought?

Specialization and division of labor

Which of the following saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications?

The Italian Renaissance

Which country is credited for the birth of Management?

The United States

What made a high level of trade and economic activity possible for the ancient Sumerians?

The introduction of writing

At Patio Products International, each supervisor receives direction and information from the managers above them and passes that information down to their immediate employees they supervise. This describes which of Fayol's principles?

Unity of command

Which of the following describe Barnard's largest contribution to the study of management?

Zone of indifference

Which of the following suggests that workers need merely to be unconcerned to an order to follow it and that workers will follow orders due to an individual's natural tendency to follow authority?

Zone of indifference

The contributions in the area of division of labor, coordination, and span of control came from the

ancient Egyptians.

Elton Mayo argued that an executive's purpose is to gain resources from members within the organization by ensuring that they perform their jobs and that cooperation exists between various groups within the organization.

false

The Italian Renaissance saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications.

true

The major difference between scientific management and human relations theory was that human relations theory recognized that social factors were a source of power in the workplace.

true

The second phase of the Industrial Revolution commenced with the establishment of management as a distinct discipline of knowledge.

true