Ch 4

¡Supera tus tareas y exámenes ahora con Quizwiz!

Observation can enable you to learn as much about yourself and your counseling skills as you do about your clients.​ a. True b. False

a. True

Observation is the act of watching carefully and intentionally with the purpose of understanding behavior.​

a. True

Which of the following statements represents an abstract/formal operational thought statement?​ a. ​"My family is difficult." b. ​"Joe got angry with me because the dinner was a little cold, and he knocked the dishes off the table." c. ​"I went to a movie last night. We walked in and I saw my friend Jim. Then we bought popcorn and we sat down." d. ​"My dad and mom are both alcoholics. Last night, I couldn't stand it anymore, so I left the house. Now I don't have anywhere to stay tonight."

a. ​"My family is difficult."

When clients talk about topics that are uncomfortable to them, one may expect all EXCEPT which of the following?​ a. ​Direct, angry eye contact and a more aggressive body posture b. ​Shifts in eye contact patterns, body movement, and changing vocal qualities c. ​Slower vocal qualities coupled with shifts in eye contact patterns d. ​Hesitation and attempt to change topic

a. ​Direct, angry eye contact and a more aggressive body posture

"I can't do it at all," when said with congruent nonverbal gestures, is an example of ____.​ a. ​a negative "I" statement b. ​discrepant nonverbal communication c. ​selective attention d. ​verbal underlining

a. ​a negative "I" statement

"I'm really angry right now," said while smiling, is an example of a ____.​ a. ​discrepancy between a verbal statement and a nonverbal behavior b. ​discrepancy between what one says and what one explains c. ​discrepancy between a client and a situation d. ​discrepancy in nonverbal behaviors

a. ​discrepancy between statement and nonverbal behavior

The client is smiling, but his/her knuckles are white from clinched fists. This is an example of a ____. a. ​discrepancy in nonverbal behaviors b. ​discrepancy in verbal statements c. ​discrepancy between what one says and what one does d. ​discrepancy between statements and verbal behavior

a. ​discrepancy in nonverbal behaviors

When the client and the interviewer are communicating well, they "mirror" each other's body language. This is known as ____.​ a. ​movement synchrony b. ​movement complementarity c. ​movement dissynchrony d. ​none of these types of movement

a. ​movement synchrony

"My son is perfect; he just doesn't respect me." This is an example of which of the following?​ a. ​Discrepancies in nonverbal behaviors b. ​Discrepancies in verbal statements c. ​Discrepancies between what one says and what one does d. ​None of the above

b. Discrepancies in verbal statements

Which of the following statements represent a concrete client statement?​ a. ​"That is sexist." b. ​"My child is very active physically and talks pretty fast. He can get so enthused about something that he knocks over things. Yet, he is able to carry on a conversation and pays attention when I read to him. I wonder why they want to label all this as ADHD." c. ​"The school is racist." d. ​"My lover is mean to me."

b. ​"My child is very active physically and talks pretty fast. He can get so enthused about something that he knocks over things. Yet, he is able to carry on a conversation and pays attention when I read to him. I wonder why they want to label all this as ADHD."

What is the nonverbal percentage of most communications?​ a. ​95% b. ​85% c. ​75% d. ​65%

b. ​85%

Two major client communication styles are presented in the:​ a. ​Cognitive Concrete Continuum b. ​Abstraction Ladder c. ​Thinking Chart d. ​Daily Thoughts Record

b. ​Abstraction Ladder

Which of the following is a FALSE assertion about self-observation?​ a. ​By turning observation inward, you can tune into your own reactions. b. ​Accurate self-observation will help you examine what lies within the client. c. ​Self-observation provides you with a compass to guide you through the session. d. ​Self-observation is a process of self-awareness that may lead to growth and change.

b. ​Accurate self-observation will help you examine what lies within the client.

Weijun Zhang points out that ____.​ a. Native American modes of expression are similar to African American modes b. ​African American and Native American modes are different c. ​European American and Native American modes are similar d. ​none of these

b. ​African American and Native American modes are different

Even the most advanced professional doesn't always know what is happening. What can you do when you don't know what to do?​ a. ​Question b. ​Attend c. ​Interrupt d. ​Challenge

b. ​Attend

Which of the following types of body language may indicate openness to discussing a topic?​ a. ​Sitting in a slouched, completely resting position b. ​Sitting upright, legs somewhat open, palms up c. ​Turning away slightly with direct eye contact d. ​Licking the lips, heavy breathing, and a running nose

b. ​Sitting upright, legs somewhat open, palms up

The interview with Kyle Yellowhorse demonstrated that ____.​ a. ​multicultural differences may lead to a slow start b. ​establishing trust among diverse individuals is not an issue c. ​self-disclosure and story-sharing can be helpful d. ​exploration of positive assets can be useful

b. ​establishing trust among diverse individuals is not an issue

A good communication connection between the client and interviewer can be observed through harmonious, but nonidentical movements. These movements are known as ____.​ a. ​movement synchrony b. ​movement complementarity c. ​movement dissynchrony d. ​none of these types of movement

b. ​movement complementarity

The term ____ is used to describe people mirroring each other's body language.​ a. ​symmetrical conversation b. ​movement synchrony c. ​dereflection d. ​movement complementarity

b. ​movement synchrony

"Unemployment just reached 11%. It's not my fault if I don't have a job." This statement shows a discrepancy between ____.​ a. ​two verbal statements b. ​the client and a situation c. ​what one says and what one does d. ​statements and nonverbal behavior

b. ​the client and a situation

Which of the following statements represent a concrete client statement?​ a. ​"I feel mixed-up and confused." b. ​"Why did this happen to me?" c. ​"I went to a movie last night. We walked in, and I saw my friend Jim. Then we bought popcorn and we sat down." d. ​"My lover is mean to me."

c. ​"I went to a movie last night. We walked in, and I saw my friend Jim. Then we bought popcorn and we sat down."

"I really love my brother," said in a quiet tone with averted eyes, is an example of which of the following?​ a. ​Discrepancies in nonverbal behaviors b. ​Discrepancies in verbal statements c. ​Discrepancies between what one says and what one does d. ​Discrepancies between statements and arguments

c. ​Discrepancies between what one says and what one does

Which of the following is NOT an effective focus of observation?​ a. ​Observe client's nonverbal behavior. b. ​Observe client's verbal behavior. c. ​Observe client's ongoing thoughts. d. ​Observe client's discrepancies in verbal and nonverbal behavior.

c. ​Observe client's ongoing thoughts.

What is acculturation?​ a. ​Accurately identifying the ethnic background of a given client. b. ​The process of growth experienced by the client during helping sessions. c. ​The degree to which a person adopts the standard way of behaving in a given culture. d. ​None of the above

c. ​The degree to which a person adopts the standard way of behaving in a given culture.

Which of the following is the best definition of acculturation?​ a. ​Giving up one's own culture and embracing a new culture. b. ​Maintaining one's own culture while embracing the new. c. ​The degree to which an individual has adopted the norms of behaving in a given culture. d. ​The degree to which an individual has learned how to behave in a culturally appropriate way.

c. ​The degree to which an individual has adopted the norms of behaving in a given culture.

Selective attention is best described in interviewing as:​ a. ​ignoring comments from clients that are not productive. b. ​supporting clients when they talk about positive assets. c. ​clients tending to talk about what interviewers seem to listen to. d. ​clients selectively focusing on their interests, regardless of the interviewer's interventions.

c. ​clients tending to talk about what interviewers seem to listen to.

The client jiggles his or her legs nervously while talking about a forthcoming medical examination. This is a ____.​ a. ​discrepancy between statements and other verbal behavior b. ​discrepancy between what one says and what one does c. ​discrepancy between a client and a situation d. ​discrepancy in nonverbal behaviors

c. ​discrepancy between a client and a situation

It is important to note when clients present observable discrepancies. A client may speak pleasantly about a friend while simultaneously clenching his or her fist. These discrepancies are known as ____.​ a. ​discrepancy and conflict between people b. ​discrepancy in verbal statement c. ​discrepancy between statement and nonverbal behavior d. ​none of the above

c. ​discrepancy between statement and nonverbal behavior

Stereotyping a client:​ a. ​is useful to determine which microskills to apply during a session. b. ​is relatively easy with multicultural clients. c. ​is discriminatory and naïve. d. ​is determined by the acculturation of individual clients.

c. ​is discriminatory and naïve.

When you use observation skills competently as an interviewer, you can predict the client will ____.​ a. ​often become very defensive b. ​pay more attention to interviewer instructions c. ​often demonstrate movement symmetry or complementarity d. ​express more emotional release

c. ​often demonstrate movement symmetry or complementarity

"I am doing well on this examination," said by a European American or European Canadian, middle-class student with eyes downcast. This shows a discrepancy between ____.​ a. ​two verbal statements b. ​what one says and what one reasons c. ​statements and nonverbal behavior d. ​the client and a situation

c. ​statements and nonverbal behavior

"I deserve to pass this course even though I haven't done the homework." This shows a discrepancy between ____.​ a. ​two verbal statements b. ​what one says and what one does c. ​the client and a situation d. ​nonverbal behaviors

c. ​the client and a situation

Your client says, "I agree with you, but will not do what you suggested." This shows a discrepancy between:​ a. ​two verbal statements. b. ​what one says and what one does. c. ​you and the client. d. ​nonverbal behaviors.

c. ​you and the client.

Which of the following alternatives may help you as you begin sessions?​ a. ​Patience b. ​A good sense of humor c. ​Talk about neutral subjects d. ​All of the above

d. ​All of the above

Which of the following is TRUE about observation?​ a. ​Observation is the act of watching carefully and intentionally. b. ​The goal of observation is to understand behavior. c. ​Mastering observation is not easy. d. ​All of the above

d. ​All of the above

In Northern European-North American, middle-class culture, which of the following types of body language may suggest a client wanting to close off a topic?​ a. ​Complete avoidance of eye contact b. ​Arms closed tightly over the chest c. ​Trunk leaning away from the interviewer d. ​All of these

d. ​All of these

Which of the following is a valid element of observation skills?​ a. ​Observe your own and the client's verbal and nonverbal behavior. b. ​Anticipate individual and multicultural differences. c. ​Carefully and selectively offer feedback observations to the client as discussion topics. d. ​All of these

d. ​All of these

Should clients match the language of the interviewer, or should the interviewer match the language and style of the client?​ a. ​Clients should be referred to helping professionals who match their style. b. ​Interviewers should always strive to match the client's style. c. ​Client and interviewer language and styles synchronize in the session. d. ​Both options can be appropriate given the client and the situation.

d. ​Both options can be appropriate given the client and the situation.

"I'm not bothered by that," said with a flushed face and a closed fist, is an example of which of the following?​ a. ​Discrepancies in nonverbal behaviors b. ​Discrepancies in verbal statements c. ​Discrepancies between what one says and what one reasons d. ​Discrepancies between statements and nonverbal behavior

d. ​Discrepancies between statements and nonverbal behavior

Which of the following is TRUE?​ a. ​How you say something is less important than what you say, particularly if you say it clearly. b. ​There is less need to say things clearly if you say them well. c. ​How something is said always is more important than what is actually said. d. ​How something is said can sometimes override the actual words used by you and the client.

d. ​How something is said can sometimes override the actual words used by you and the client.

Which of the following statements represent an abstract/formal operational thought statement?​ a. ​"My child is very active physically and talks pretty fast. He can get so enthused about something that he knocks over things. Yet, he is able to carry on a conversation and pays attention when I read to him. I wonder why they want to label all this as ADHD." b. ​"This office has not promoted any women in the last five years." c. ​"I dropped my child off at school and said 'good-bye' in my native language as that is what we speak at home. A teacher came by and told my son that he had to stop using our language because he is now an American." d. ​None of these

d. ​None of these

​"He does this to me all the time. It never stops. It's what he does to everyone all the time." This is an example of ____. a. ​selective attention b. ​key words c. ​concrete/situational language d. ​abstract/formal operational language

d. ​abstract/formal operational language

In observing a client's nonverbal patterns, one should:​ a. ​note the context in which the observation occurs. b. ​describe the observation in clear behavioral terms. c. ​separate your observation from your impression. d. ​all of the above

d. ​all of the above

To understand how your client feels about a topic, it is usually helpful to:​ a. ​reinforce "I" statements by repetition of key words. b. ​mirror the body posture of the client. c. ​enhance client experiencing by encouraging discussion of emotions. d. ​all of the above

d. ​all of the above

Discrepancies may be observed between:​ a. ​a client and a situation. b. ​verbal statements. c. ​what one says and what one does. d. ​all of the above.

d. ​all of the above.

When movements do not mirror one another between a client and an interviewer, but still remain in harmony (a head nod may follow a comment by the other), this is termed​ a. ​movement synchrony b. ​symmetrical conversation c. ​a double bind d. ​movement complementarity

d. ​movement complementarity

According to Weijun Zhang's essay, some Native Americans may not ask questions in public because ____.​ a. ​questions may put the other person on the spot b. ​they disagree with what is being said by the teacher or speaker c. ​they agree with what is being said by the teacher or speaker d. ​they don't want to draw attention to themselves

d. ​they don't want to draw attention to themselves

Observation is:​ a. ​secondary to attending and questioning skills. b. ​less important when you videotape interview sessions. c. ​focusing only on your client's speech in the interview. d. ​vital to establishing a helping relationship.

d. ​vital to establishing a helping relationship.


Conjuntos de estudio relacionados

GI Pharm Practice Questions, Med Surg Chapter 23: Nursing Management: Patients With Gastric and Duodenal Disorders: PREPU, Chapter 46: Mgt With Gastric and Duodenal Disorders, Med Surg Ch. 46 Upper GI, Chapter 46: Management of Patients With Gastric...

View Set

Ch. 28 Pregnancy & Human Development

View Set

8.5 Pharaoh Hatshepsut: Promoter of Egyptian Trade

View Set

Ch 17 Schizophrenia Spectrum Disorders

View Set

Chapter 14 Chemistry Study Guide

View Set

Chapter 12 Back of the Book Questions

View Set